Naples Acura

Met All My Demands Was tired and not feeling well; and really was hoping just to look around and get out without seeing a salesman. Was approached by Jonathon just as Was tired and not feeling well; and really was hoping just to look around and get out without seeing a salesman. Was approached by Jonathon just as I was leaving. In fact, when he asked my name, I said "I'm leaving". He laughed and proceeded to tear down every objection and obstacle I put before him; all while remaining polite and cordial. He got me to drive the TLX 3.6L, even though I really wanted to leave. Wow, what a car... tight, smooth and very responsive, not to mention very fast. It even has a growl, that you won't find on most luxury cars. When it came to the numbers, Jonathon worked hard to make the sale happen. Management was very easy to deal with and didn't play any games! I'm a CPA that knows numbers and they gave me a great deal! Everyone at Naples Acura was very polite and dealt with me professionally! Thanks Jonathon and Naples Acura More

Great experience! We purchased an MDX from Norm Johnston. He was very knowledgeable, friendly and patient. It was a pleasure to work with him in our search for the pe We purchased an MDX from Norm Johnston. He was very knowledgeable, friendly and patient. It was a pleasure to work with him in our search for the perfect car. Looking forward to working with Naples Acura and Norm going forward. More

Issue resolved! I had an issue, after the fact, with the price I was charged for a starter replacement. I normally do my due diligence in getting quotes from at least I had an issue, after the fact, with the price I was charged for a starter replacement. I normally do my due diligence in getting quotes from at least two service departments prior to scheduling an appointment for other than routine maintenance. This time I was in a time crunch and went with my local service department for the repair. It was after I had picked up the car I discovered quite a disparity in the price between the service department I had taken the car to and another one in the area. I addressed my concerns with Shane Duhaime, the service department manager, and to my surprise, he was quite understanding of the issue. Shane commented that it would be silly to lose a long time customer over the price differential and building relationships with customers was very important to everyone at the dealership. Given that response, I will definitely be back! More

Very Professional - Fair & Honest! Just purchased a new RDX from Norm Johnston at Naples Acura. I had a lot of options with a new vehicle, but Norm stood out from all the rest. His kn Just purchased a new RDX from Norm Johnston at Naples Acura. I had a lot of options with a new vehicle, but Norm stood out from all the rest. His knowledge, professionalism, and desire to find the best fit for us was unmatched! It was an absolute pleasure working with Norm and the staff at Naples Acura. A great experience! More

Friendly,positive,patient,honest. Very professional,everyone was positive,great people to work with.Norm Johnston was my first contact.Knowledgeable,explained the car the deal and then Very professional,everyone was positive,great people to work with.Norm Johnston was my first contact.Knowledgeable,explained the car the deal and then gave me space to think and make my decision.A true rarity in a car salesman.Each person working there seemed to enjoy their job and couldn't do enough to make my visit better.I also had a great experience with the manager Joe.He sets a fine example for all to follow. More

Best Ever!! My family has purchased 4 new Acuras in the last 2 years from Naples Acura. TC was the best,,knowledgeable, friendly,honest, and personable. Ross was My family has purchased 4 new Acuras in the last 2 years from Naples Acura. TC was the best,,knowledgeable, friendly,honest, and personable. Ross was a man of his word and represents the dealership in an outstanding way. It is, and has been, the only dealership in Naples where we (as 30 year residents) have ever been able to buy a new car!! I bought there, not necessarily because of the brand, but because of the people at the dealership. More

Outstanding Norm and the folks at Naples Acura could do no better than the experience we had this week. Perfection in all aspects of the experience. Norm and the folks at Naples Acura could do no better than the experience we had this week. Perfection in all aspects of the experience. More

buying experience very helpful and responsive to our needs. Originally not considering an Acura but went to look on the recommendation of a friend. Found that the MDX w very helpful and responsive to our needs. Originally not considering an Acura but went to look on the recommendation of a friend. Found that the MDX was a great fit for us. More

Wonderful experience Bob Nesbitt is an outstanding gentleman and car salesman.Bob knows how to sell cars and deal with people.This is my second purchase with Bob and I hig Bob Nesbitt is an outstanding gentleman and car salesman.Bob knows how to sell cars and deal with people.This is my second purchase with Bob and I highly recommend him. More

Exceptional Service Was able to trade in my BMW X3 for a certified Pre Owned RDX Great service; the staff worked with the customer to find a the perfect vehicle. Sparkie Was able to trade in my BMW X3 for a certified Pre Owned RDX Great service; the staff worked with the customer to find a the perfect vehicle. Sparkie was professional and knowledgeable. More