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Naples Acura

Naples, FL

4.9
2,187 Reviews
Naples Acura is proud to be one of the top Acura dealerships in the state of Florida, and proud to be able to provide the southwestern region of Florida with great selection and service for their car buying experience. Our dealership, located in the heart of Naples, Florida, is home to a passionate and friendly sales staff, expert technicians, and plenty of models to choose from.
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659 Airport Pulling Rd N

Naples, FL

34104

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Showing 2,188 reviews

February 06, 2022

My wife and I purchased a 2019 Acura MDX From Naples My wife and I purchased a 2019 Acura MDX From Naples Acura. This was our first time purchasing a vehicle from this particular location We couldn’t More

by Kelvinargueta1996
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Fielding , Scott Foster, Marianne Sullivan
Feb 07, 2022 -

Naples Acura responded

Kelvin & Kely: Thank you so much for the great feedback! We're so happy you found our team to be so great. It was our pleasure to earn your business, and we're so excited to gain your loyalty over the coming years. Enjoy your beautiful new vehicle! Best Regards, Naples Acura "Delivering the Car and the Experience!"

Feb 27, 2022 -

Kelvinargueta1996 responded

I left a great review when I purchased my 2019 Acura MDX. The first time customer experience was excellent 0 complaints. A week later after I purchased the vehicle I took it back so the dealer could fix the back bumper per our agreement when I originally bought the vehicle. (Which they did an excellent job) I was giving a 2022 MDX as a loaner which I truly appreciated. My wife and I absolutely loved the 2022 so I contacted Armando Ramirez who was the person who originally helped me. He said he wouldn’t be able to assist me since he was busy, also Scott Fielding who is the sale manager was not able to assist me. Another sales person was assigned to help me he gave me numbers for a new vehicle. I gave $5,750.00 as a down payment for my 2019 MDX and I was told that money went down the drain. Keep in mind this is a week later, I hadn’t even driven the vehicle 200 miles. I understand that vehicles depreciate but I felt like they were trying to take advantage of me which right away made me feel uncomfortable! Come on now not even 200 miles I drove the 2019 and I lost $5,750.00??? I’ve made transactions like this before in other dealerships and yes I’ve lost 8-10% And I get it it’s part of doing business. The funny thing is that Scott Fielding was not busy to say that my $5,750.00 went down the drain. While this conversation was taken place Armando Ramirez was standing around and clearly looked like he wasn’t busy. In conclusion this dealership will make you feel welcomed to earn your business but will not work with you to keep you as a customer. I wanted to be a return customer and unfortunately that was and will be my only purchase from there! I hope someone takes a close look at this review And I received a feedback. -Kelvin Argueta

February 03, 2022

Matt Corio and Scott Foster made the lease buyout a very efficient experience. Both are very professional and helpful. Matt in particular in the weeks leading up to deadline was receptive and extremely thor More

by Marko
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Foster, Matthew Corio
Feb 07, 2022 -

Naples Acura responded

We're so pleased you had a great experience here with Matt and Scott. Thank you for taking a moment to call out their efforts. We greatly appreciate the effort. Enjoy your beautiful new car, and please come see us again soon! Best Regards, Naples Acura "Delivering the Car and the Experience!"

February 02, 2022

The purchase of my 2022 Acura MDX was the smoothest experience I have ever had at a dealership. Norm Johnston was through, clear and truly invested in making sure the transaction was flawless. Highly More

by rgiamatti
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Levy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Foster
Feb 07, 2022 -

Naples Acura responded

Thank you for taking a moment to call out the efforts of our team. We're so pleased you had a tremendous experience here at the dealership. It will be our pleasure to earn your business for many years to come. Enjoy your beautiful new car, and please come see us again soon! Best Regards, Naples Acura "Delivering the Car and the Experience!"

January 31, 2022

I called Marvin on a short list of used cars and he quickly responded with details and then sent me additional photos for 2 of the cars on site. We arranged to visit the dealership later that day. He More

by jmzbuck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Guerrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marianne Sullivan
Feb 07, 2022 -

Naples Acura responded

Who knew Marvin was that flexible?! :) Thank you for taking a moment to call out his efforts during the purchase of your vehicle. We're so pleased you had a tremendous experience. Hopefully we are able to earn your loyalty for many years to come. Enjoy your Mini! Best Regards, Naples Acura "Delivering the Car and the Experience!"

January 31, 2022

I just purchased an RDX from Naples Acura. Norm Johnston was my sales representative. The entire experience was a good one. Norm explained things in a calm and organized way. He did what he said he was goi More

by Maureen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Naples Acura responded

Maureen: It was our pleasure to earn your business and trust. Thank you so much for taking a few moments to call out the efforts of Norm and the team. We're looking forward to gaining your loyalty for many years to come. Enjoy your stunning new RDX! Best Regards, Naples Acura "Delivering the Car and the Experience!"

January 30, 2022

This was the best car buying experience I’ve ever had. They were great from start to finish. More

by Farrellfutral
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Foster, Matthew Corio
Feb 07, 2022 -

Naples Acura responded

That is terrific to hear! Thank you so much for taking a few moments to shoot us some positive feedback. We certainly appreciate it. Enjoy your beautiful new car! Best Regards, Naples Acura "Delivering the Car and the Experience!"

January 29, 2022

I am thrilled and grateful to have the opportunity to drive my brand new, 2022 MDX. What a great car! My sincere thanks to Ross Levy and to "Sparky" Meador for making the buying process so easy, smooth More

by dsmith2959
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Levy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Meador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Naples Acura responded

You are going to love that beautiful new MDX! What an amazing SUV. Thank you so much for taking a few moments to share your experience here at the dealership. We're so pleased you enjoyed the team and were comfortable with your purchase. It will be our pleasure to earn your loyalty over the coming years. Best Regards, Naples Acura "Delivering the Car and the Experience!"

January 18, 2022

It's my 3rd Acura in 5 years and wouldn't buy from anyone other than Norm. Fast, efficient, no drama, and professional. It's a pleasure buying a car from Naples Acura. More

by Golfguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marianne Sullivan
Jan 27, 2022 -

Naples Acura responded

Thanks so much for the kind words about our team here at Naples Acura. We appreciate you allowing us to earn your business and trust. We look forward to your next visit. Best Regards, Naples Acura "Delivering the Car and the Experience!"

January 15, 2022

The best auto dealership I have ever experienced. Ross is fantastic. Scott and Marianne do a great job explaining various options. Bob McFarland in Service Dept. is the best as is the friendly people t More

by rfries
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Levy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Foster, Marianne Sullivan, Matthew Corio
Jan 27, 2022 -

Naples Acura responded

First of all, thank you so much for your loyalty over the years. We really appreciate that you took a moment to call out the efforts of our entire staff. It is greatly appreciated! See you again soon! Best Regards, Naples Acura "Delivering the Car and the Experience!"

January 15, 2022

Matthew did a great job. The whole process went very well. I was very pleased. Marianne also was easy to work with in the finance department. More

by tsperes
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marianne Sullivan, Matthew Corio
Jan 27, 2022 -

Naples Acura responded

It's terrific to hear you enjoyed the experience. We're so pleased you chose us. Hopefully, we can earn your loyalty for many years to come. Enjoy the new car! Best Regards, Naples Acura "Delivering the Car and the Experience!"

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