Naples Acura - Service Center

Quality, helpful service We went in for an oil change and left with a new certified pre owned car and couldn’t be more happier. Norm Johnston went above and beyond to make thi We went in for an oil change and left with a new certified pre owned car and couldn’t be more happier. Norm Johnston went above and beyond to make things happen. He also included Joe from the upper management end to help get the best deal. Finally major kudos to Marianne Sullivan in finance dept. Not only was she so helpful, she also was about the friendliest, kindest person we met at any car dealership we have visited. More

Great Service Advisor Thank you Paul for always making my service visits pleasant. Your sincere greetings is a BIG plus for Naples Acura. I highly recommend the Service D Thank you Paul for always making my service visits pleasant. Your sincere greetings is a BIG plus for Naples Acura. I highly recommend the Service Department and all it’s employees. More

Service like this creates Sales!! Been here twice - both times Chris adjusted my settings free. Then I calledLeo in Parts, who graciouly mailed the exact part I needed. These folks a Been here twice - both times Chris adjusted my settings free. Then I calledLeo in Parts, who graciouly mailed the exact part I needed. These folks are professional, competent and caring. More

naples acura great sales expierience and great acura 2017 rdx the expierience was great thank you looking forward to the new car Johnathon did a great j great sales expierience and great acura 2017 rdx the expierience was great thank you looking forward to the new car Johnathon did a great job More

Issue resolved! I had an issue, after the fact, with the price I was charged for a starter replacement. I normally do my due diligence in getting quotes from at least I had an issue, after the fact, with the price I was charged for a starter replacement. I normally do my due diligence in getting quotes from at least two service departments prior to scheduling an appointment for other than routine maintenance. This time I was in a time crunch and went with my local service department for the repair. It was after I had picked up the car I discovered quite a disparity in the price between the service department I had taken the car to and another one in the area. I addressed my concerns with Shane Duhaime, the service department manager, and to my surprise, he was quite understanding of the issue. Shane commented that it would be silly to lose a long time customer over the price differential and building relationships with customers was very important to everyone at the dealership. Given that response, I will definitely be back! More

Poor Customer Service On Thursday, 12/10, I went online to set up an appointment for an oil change for my 2015 TLX. I was intercepted by a chat agent who I asked for pric On Thursday, 12/10, I went online to set up an appointment for an oil change for my 2015 TLX. I was intercepted by a chat agent who I asked for pricing for an oil change. He put me on hold five minutes and when he came back he said he didn’t have that info and took my email and phone number saying he would get right back to me. Before ending the chat I asked what appointments were available , since I was driving to Ft Lauderdale the next day and want the oil changed before the drive. He said he did not have that info either but would get right back to me. As of today, 12/16, I have still never receive a return call from him. I called service directly and made an appointment for today at 1 PM. I assumed it would be like the Infinity dealer where I dropped my car off and a loaner was waiting. This was not the case. When I got there I was sent inside to see Chris Bargnesi. I told his about my poor experience with the chat rep. He seem pretty disinterested, and said they are a third party and he has had others complain about them. He had me sign some paper work and said I should have a seat. I asked how long it would take and he said about an hour and fifteen minutes . I asked about a loner and he look puzzled and said, ‘if I needed one he could see what he could arrange.” I told him never mind that I would walk home and asked if he would call me when the car was ready. He said sure at which point I left. Bottom line is that this experience was nothing like my experience with the Infinity dealer. That service department actually made customers feel as if they cared about the experience each customer had with them! I find the Acura and Infinity to be very similar cars. Both are high quality cars and good values . Given that , the main distinction between the two is the dealership and the Infinity services department is a quantum leap beyond yours. I am writing this in the hope that it might cause you to improve your service department even though I doubt I will ever use it again for anything other than a car wash. Paying a premium price for lackluster customer service makes no sense. More

Putting the "Extra" in Extraordinary Service I have purchased several Acuras from this dealer over the years and regularly bring my cars in to have them serviced as Service Department does an exc I have purchased several Acuras from this dealer over the years and regularly bring my cars in to have them serviced as Service Department does an excellent job of troubleshooting, identifying areas that need attention and completing the work to keep my cars running well. I recently had an unusually challenging situation with my 2009 Acura TSX. Through detailed analysis by Shane Duhaime and his service department team, they were able to identify and resolve this problem, which involved significant adjustments to my engine and other mechanical systems. Throughout the process, Shane and his service consultants maintained a helpful and professional approach in addressing and ultimately repairing my vehicle. They truly made me feel like a valued customer and I am happy to refer them every chance I get! More