Naples Chrysler Dodge Jeep Ram

Amazing service I’m a new customer first time to a dealership and have had the best experience and help from service manager and shop forman and service writers dealership and have had the best experience and help from service manager and shop forman and service writers More

They have failed to fix the problem with the CarPlay system twice. Both times my car had a scheduled appointment and it took them over a week to look at the problem and then tell me they have updated th system twice. Both times my car had a scheduled appointment and it took them over a week to look at the problem and then tell me they have updated the software. The problem is getting worse not better. Now my navigation screen keeps going completely blank More

Fast, friendly and professional - service is always a strong dealership. Very customer friendly - top shelf strong dealership. Very customer friendly - top shelf More

I had issues with the total sales process. It took far too long and they failed to go over the required Naples Advantage features, products and registration process. After leaving the dealersh It took far too long and they failed to go over the required Naples Advantage features, products and registration process. After leaving the dealership, I immediately started hearing a rattling noise. It took dozens of calls, emails and messages through your web page with no callback. I finally caught someone offguard and was able to arrange to bring the car in for service. I also found numerous air fresheners folded up and stuffed in the vents. Once removed, the car started smelling like cigarette smoke. When brought in for service, the rattle turned out to be the ac line vibrating against the frame. The cigarette smell was addressed by changing the filthy cabin filter. This brings up numerous questions. Why wouldn't anyone contact me back. I left numerous messages for the sales manager. The sales people also receive Voicemail and emails. Next, if the Naples Advantage program was actually done on my car, how did the cabin filter get missed? Did they perform any of the Naples Advantage tasks? How did the person that inspected this car not hear the rattle when accelerating? Seems it was not properly inspected even though there was a huge checklist supposedly completed. The only positive was Becky Dodds in service who was very professional and helpful. She understood my concerns and made sure they were addressed. Also Rachel Schofield was the leader in getting service involved, addressed my concerns, took time to follow up on sales failure to provide information and products for the Naples Advanatage program and addressed the issue with air fresheners being shoved in the vents. If it were not for Rachel and Becky, I would never return to or recommend your dealership. Both of them are the true leaders at your organization and everyone else there could learn a lot from them about customer service, leadership, honesty and professionalism. I sure hope as you transition, you utilize these two professionals to address many of the issues I encountered before others have the same poor experience. More

The person, lady, that was assigned to my work was most excellent. She kept me informed, she took care of moving the car and bringing it back. She went as far as not wanting me to walk 50 feet to get the c excellent. She kept me informed, she took care of moving the car and bringing it back. She went as far as not wanting me to walk 50 feet to get the car, she walked out in the lot and brought it to me. And I was impressed with how fast they were with my work. More

I dealt with the service advisor Laura Velasquez . She was very knowledgeable but checked with service on the repair of my Jeep Cherokee radio which had still been under warranty. I was able to rent She was very knowledgeable but checked with service on the repair of my Jeep Cherokee radio which had still been under warranty. I was able to rent car while the car was diagnosed but even over the holidays they ordered and replaced the radio in timely manner. All personnel we courteous and it was good experience More

Personable staff! Nice atmosphere! Lots of help! We had a good choice even in these times of after-hurricane and covid. Thank you. Nice atmosphere! Lots of help! We had a good choice even in these times of after-hurricane and covid. Thank you. More

This dealership is great! They are quick, efficient and friendly! Their staff really knows what they’re doing. Definitely recommend to friends and family. They are quick, efficient and friendly! Their staff really knows what they’re doing. Definitely recommend to friends and family. More

I liked Jim he was very helpful,he went above expectations .I want I’m for a recall expectations .I want I’m for a recall More

Repeatedly stated I do not do surveys yet harassment continues after multiple requests to stop so now you will get a very negative review based on the continued harassment continues after multiple requests to stop so now you will get a very negative review based on the continued harassment More