Naples Chrysler Dodge Jeep Ram

Lied to and have to do with stupidity Took my Jeep in for a recall. Service advisor said they would park it inside if it was kept overnight. I double check with him on that because I did Took my Jeep in for a recall. Service advisor said they would park it inside if it was kept overnight. I double check with him on that because I didn’t have my top and doors on. He said absolutely it would be parked inside over night. I went by the dealership at 10:30pm to check and it was left outside! Walked right up to it and the glove box, center console, and tailgate were all unlocked, after I locked them myself before I left. No security onsite and thankfully it didn’t rain. When I talked with the service manager the next day to express how upset I was, she said I should of never brought it to them without my top and doors on and they should of not accepted it. Totally passing the blame onto me and her service advisor. She had zero care for me or my jeep, which I have been upgrading for the last 4 years with my hard earned money. I will definitely spread the word on how customers and their vehicles are treated there. More

Car Buying experience Thank you to the entire staff at Naples Jeep for making my car buying experience stress free. I will recommend this dealership to friends/family. Thank you to the entire staff at Naples Jeep for making my car buying experience stress free. I will recommend this dealership to friends/family. More

Repair tire without key to wheellock Very responsive to my problem Used the Express service and was pleased with the results Advisor recommended a reasonable fix to my wheellock issue Very responsive to my problem Used the Express service and was pleased with the results Advisor recommended a reasonable fix to my wheellock issue Will return for that More

Great Service John Woodward is professional,courteous,and efficient. He is an excellent service advisor. He took care of the issues quickly and solved the problems. John Woodward is professional,courteous,and efficient. He is an excellent service advisor. He took care of the issues quickly and solved the problems. The Jeep is running perfectly now. Thanks Again! More

Warranty work Tyrone, was very professional and accommodating, repairs were done correctly and updates were frequent, the vehicle was returned as promised, wash Tyrone, was very professional and accommodating, repairs were done correctly and updates were frequent, the vehicle was returned as promised, washed , i would recommed Tyrone an 11+ More

Punctual I’m always running a busy schedule, never enough hours in the day. Had to stop for a regular maintenance and an oil and filter change, much to my surp I’m always running a busy schedule, never enough hours in the day. Had to stop for a regular maintenance and an oil and filter change, much to my surprise I was in and out of the service department in less than an hour! Thanks for your speedy service! More

Great service from start to finish Had a great experience at Naples Chrysler Dodge Jeep Ram. Communicated with a sales associate before purchasing my new Jeep and they had it pulled up Had a great experience at Naples Chrysler Dodge Jeep Ram. Communicated with a sales associate before purchasing my new Jeep and they had it pulled up out front when I arrived to test drive. Sales associate and a finance associate both stayed after hours to process my sale. Couldn’t be happier with the experience and hopefully will be back in the future. More

Review for Michael Sullivan I had an appointment with another service person who was busy on the phone. Michael saw that I was waiting and called me over to help me. He provide I had an appointment with another service person who was busy on the phone. Michael saw that I was waiting and called me over to help me. He provided great customer service More

Streamlined Process I had searched the Naples Dodge dealership looking for a RAM. I called into the sales department and Rob Winters answered and I informed him of the tr I had searched the Naples Dodge dealership looking for a RAM. I called into the sales department and Rob Winters answered and I informed him of the truck I liked. He said it was available. I put in an application for financing. Within two hours he delivered my new truck and picked up my trade-in, which they gave me a full payoff. The quickest and most stress-free car purchase I’ve made to date. Gained a lifelong customer. More

Disorganized My recent service visit, Brian did a good job on the intake, keeping me informed, and checking me out. Kudos to Brian. Regrettably, it turns out the s My recent service visit, Brian did a good job on the intake, keeping me informed, and checking me out. Kudos to Brian. Regrettably, it turns out the service technician did not solve the problem. Previously, the lack of communication and follow-up in the service department had been like working with the keystone cops. More