Naples Chrysler Dodge Jeep Ram

The service team did a wonderful job - we got immediately a rental car and the problem on the Grand Wagoneer was solved in 2 days. The on-going problems with the new Grand Wagoneer is very very frustrating a a rental car and the problem on the Grand Wagoneer was solved in 2 days. The on-going problems with the new Grand Wagoneer is very very frustrating and does not stop. More

One of the best He was patient & was very helpful with my whole experience there. whole experience there. More

My service advisor Wyatt kept me informed the whole time. Repair was done well and ahead of schedule. Repair was done well and ahead of schedule. More

They kept the car for almost 3 weeks with very limited communication. At the end of the 3 weeks, one of the two issues was not fixed, the car was given back to me with NO gas (barely made it to the gas s communication. At the end of the 3 weeks, one of the two issues was not fixed, the car was given back to me with NO gas (barely made it to the gas station a few blocks away) and with trash. I called and requested a manager to call me back and I'm still waiting (4 days). Called back again today and have not heard back. I would give zero stars if I could. This is my second Jeep purchased and probably the last. Absolutely terrible service... More

I purchased my second Dodge Challenger last month for $37,000, and the service experience since then has been extremely disappointing. Prior to purchase, Stephenson assured me a rental car would be provi $37,000, and the service experience since then has been extremely disappointing. Prior to purchase, Stephenson assured me a rental car would be provided while my vehicle was with an outside vendor for the $1,700 ceramic coating, but timelines were never clearly communicated. The day after purchase, I discovered multiple cracks in the windshield and specifically requested it be replaced under my 5 year warranty before the ceramic coating was applied. Stephenson agreed. I was told to come in on Sunday at noon, only to arrive and be told no help was available because Hertz was closed. This was disorganized and a complete waste of my time. After losing confidence in Stephenson, I attempted to work directly with Phil, who did not take ownership and redirected me back to Stephenson. Despite clearly communicating to Stephenson, Phil, and Trey multiple times that the windshield needed to be replaced before coating, the car was returned to me fully coated with the original cracked windshield still intact. Additionally, the passenger window is now malfunctioning and will not close, which is concerning given I was told the vehicle had no prior damage or service issues. When I escalated these concerns further, Phil’s supervisor laughed and blamed Stephenson’s age, which was unprofessional and unacceptable. At this point, I have lost trust in the dealership. I am requesting prompt resolution of the cracked windshield, repair of the malfunctioning passenger window, and re tinting and reapplication of the ceramic coating by Trey as originally promised. I would appreciate confirmation of next steps and a clear timeline for resolution. More

Kelli Galanos was very professional handling both a recall repair and a water pump replacement. Great Service. Thank you. recall repair and a water pump replacement. Great Service. Thank you. More

Kelly was so helpful. She ordered our part and we were able to have the work done the next day! She ordered our part and we were able to have the work done the next day! More

Timely completion of work. Pleasant, clean waiting room with great vending machines. Quick check out. Pleasant, clean waiting room with great vending machines. Quick check out. More

Natalia was fantastic - polite, organized, and courteous. Process was slow from a mechanic perspective. Video sent was unintelligible - no clue what was being said except at end when said all done about 5pm. Process was slow from a mechanic perspective. Video sent was unintelligible - no clue what was being said except at end when said all done about 5pm. Never got a call to pick the car up until ~10 or 11am the next morning - and that was after I contacted Natalia a couple times. Note - this was the 3rd time in about 1.5 years I had to bring in for the same issue. Two of those times were in 2025. Also should not charge customers for credit card fees when charging such high prices for service. More

Kelli was so helpful and willing to stay in touch, she made the process much easier to deal with made the process much easier to deal with More