Naples Chrysler Dodge Jeep Ram

Loved the communication and Natalia was great to work with. The text estimates and video walkaround helps.Also able to text me a copy of multipoint and bill for my carfax with. The text estimates and video walkaround helps.Also able to text me a copy of multipoint and bill for my carfax More

It was a pleasure working with Natalia. She's extremely pleasant and very easy to speak to. She's extremely pleasant and very easy to speak to. More

Great service ! Thanks ! They got me in and took care of my bad battery and replaced it quickly ! Thanks ! They got me in and took care of my bad battery and replaced it quickly ! More

I had an amazing experience. Brian Marshall was welcoming, patient, honest, and kind. I was very pleased with the repair, suggestions, and cost. Brian Marshall was welcoming, patient, honest, and kind. I was very pleased with the repair, suggestions, and cost. More

They were suppose to correct paint scratches on the back of the car prior to purchase. They day after getting the car we realized all the scratches were not corrected. of the car prior to purchase. They day after getting the car we realized all the scratches were not corrected. More

Had no trouble booking a service time. Agent Kelli took care of everything very well and communicated promptly. Happy with service results. Agent Kelli took care of everything very well and communicated promptly. Happy with service results. More

Natalia was very good and very helpful. The wait was a little longer than it should have been but it was during peak season so it's expected. The wait was a little longer than it should have been but it was during peak season so it's expected. More

They took care of $4045. 00 worth of engine work, that they let us drive off the lot with, it broke down exactly 1 week later. 00 worth of engine work, that they let us drive off the lot with, it broke down exactly 1 week later. More

I’m very disappointed with the way this RAM dealership handled my recent service issue, and I feel the situation was managed unfairly. Here is the full timeline: • At around 35,500 miles, my check en handled my recent service issue, and I feel the situation was managed unfairly. Here is the full timeline: • At around 35,500 miles, my check engine light first came on. • By approximately 35,600 miles, the light turned off by itself. • At 35,903 miles, the check engine light came back on again. • I immediately scheduled an appointment for the very next day to have the vehicle inspected. • When I arrived at the dealership, the odometer read 36,006 miles. At that point, I was told that because the vehicle was now technically past the warranty limit, I would be required to pay out of pocket, even though the mileage was only a few miles over and the issue had already occurred while the vehicle was still under warranty. What makes this especially frustrating is that after inspection, I was informed that the actual cause of the check engine light was a system/software update that needed to be performed — not engine damage, and not anything related to how the vehicle was driven. This raises several concerns: • A required system or software update is a manufacturer-related issue, not customer-caused wear or damage. • The problem first appeared while the vehicle was still within warranty. • Denying warranty coverage over a difference of only 6 miles shows a lack of flexibility and customer care. • Most importantly, I purchased an extended warranty, yet I was still asked to pay for this service. The overall experience felt misleading and unfair. I wasn’t paying to repair damage caused by my driving — I was being charged because the vehicle’s system needed an update, which should not be the customer’s responsibility. This type of service approach does not build trust or long-term loyalty. I hope both RAM and this dealership reconsider how situations like this are handled in the future. More

Everyone at the dealership is always very professional and very pleasant to work with Overall experience at the dealership is always good. That's why I always come back to do all my service work and to bu and very pleasant to work with Overall experience at the dealership is always good. That's why I always come back to do all my service work and to buy all my vehicles. More