Naples Chrysler Dodge Jeep Ram

Service advisor excellent. Service slow. Takes too long to an oil change was at dealership from 8:30 to almost noon Service slow. Takes too long to an oil change was at dealership from 8:30 to almost noon More

I think Danielle could’ve been a bit more friendlier. Normally when car picked up, it’s driven around to service area but instead I was told my your car was parked close by in the parking lot knowing it Normally when car picked up, it’s driven around to service area but instead I was told my your car was parked close by in the parking lot knowing it needed to be jump started. Annoyed when asked for it to be jump started, drove to parking lot again instead of driving up to me to service area, turning it off and requiring my friend to have to jump start it in the parking lot because of lack of customer service on her end.. She also looked annoyed after I chose not to receive service there even after it was discussed in text and confirmed on phone. I was also charged $50 disposal fee when the only thing I received was a diagnostic on my vehicle. More

Staff is very attentive and knowledgeable. Time frame waiting was quick. Thank you for you Staff. Time frame waiting was quick. Thank you for you Staff. More

Great service. They were fast and friendly. My representative was very helpful. I would recommend them They were fast and friendly. My representative was very helpful. I would recommend them More

Wyatt was always communicated with me and gives great service. Always makes me feel welcome and appreciate appreciated as a customer. service. Always makes me feel welcome and appreciate appreciated as a customer. More

Was easy to make an appointment with Zoe, she was kept me informed on what was going on with my car thru out the day. informed on what was going on with my car thru out the day. More

I was notified of a safety recall on my new Pacifica. I went onto the Naples Chrysler website and made a service appointment including the specific recall and information about my van and myself. The web I went onto the Naples Chrysler website and made a service appointment including the specific recall and information about my van and myself. The website acknowledged the appointment and set a calendar date on my computer. Great. I showed up several weeks later to have the recall done. The dealership did not have the parts, and did not notify me of that fact in advance. Wasted trip. What is worse, the service advisor was arrogant in her treatment of me, stating that I needed to telephone the dealership regardless of what I filled out on their website. (No where does the website state that I my searching). She was not the least bit apologetic about their failure to look at and prepare for my appointment in the several weeks that it was outstanding. Their system does not work. If you will not prepare for an appointment if a customer logs in and provides all of the information, you should state that but EVEN BETTER maybe you should take a few seconds to review the appointsment well before the due date and take appropriate action. Service and attitudes like this should be rewarded appropriately. More

My service advisor Danielle was phenomenal to deal with great communication and answered all my questions great communication and answered all my questions More

The scheduling and service is superb and completed in record time! Wyatt Gates, my Service Advisor, goes above and beyond to provide a great customer service experience. record time! Wyatt Gates, my Service Advisor, goes above and beyond to provide a great customer service experience. More

Slow to no response after 2 messages and a testy. Once I finally spoke to someone the were efficient. Once I finally spoke to someone the were efficient. More