Naples Chrysler Dodge Jeep Ram

Came to the dealership around 8 AM without an appointment to get my grand Cherokee’s oil & filter changed. Tech made a video about status of vehicle and service suggestions. Charles, my service advisor said to get my grand Cherokee’s oil & filter changed. Tech made a video about status of vehicle and service suggestions. Charles, my service advisor said it would take about an hour and a half & I was back on the road in an hour & a half. More

The service writer was amazing, outstanding in her job and kept me informed of my vehicle during service. My service writer was.Natalia Evangelista and kept me informed of my vehicle during service. My service writer was.Natalia Evangelista More

I receive good quality service. It is easy to obtain an appointment or just use the express service lane, first come first serve. Good customer service from a service representative It is easy to obtain an appointment or just use the express service lane, first come first serve. Good customer service from a service representative, reasonable waiting and service times. Very good communications and updates during the service process. More

Carlos was so helpful getting my vehicle in and out quickly. He is very comprehensive and efficient. He kept me updated as the repairs were made and personally delivered the vehicle back to me. quickly. He is very comprehensive and efficient. He kept me updated as the repairs were made and personally delivered the vehicle back to me. More

Natalia was great to work with and very informative during my visit to the service center during my visit to the service center More

Lazy or greedy Charles would not call for my warranty and I have a bumper-to-bumper warranty I have a bumper-to-bumper warranty More

I've had several appointments at this Service Center over the past 3 years and came away very dissatisfied and impressed, then I dealt with Wyatt Gates and WOW ...what a change. Wyatt was OUTSTANDING! He the past 3 years and came away very dissatisfied and impressed, then I dealt with Wyatt Gates and WOW ...what a change. Wyatt was OUTSTANDING! He listened to my problems and dealt with them very professionally. I came away with a renewed option of this dealership due to Wyatt, More

Carter truly went above and beyond to help us find the truck we have been searching for. He has a great personality and was very professional to work with. truck we have been searching for. He has a great personality and was very professional to work with. More

The service advisors are nice but the technicians are completely incompetent. I paid to have my transmission replaced, and in 6k miles it blew up again. I took my truck back to the dealership to have completely incompetent. I paid to have my transmission replaced, and in 6k miles it blew up again. I took my truck back to the dealership to have it replaced under warranty and it took them 6 weeks to get my transmission replaced. Once I arrived at the dealership to finally pick up my truck, I noticed that the rear suspension was sagging and the "Service Air Suspension Immediately" light was on. I was told "it was like that when the truck arrived". They took the truck back to the bay and found a fitting that had broken off of the air spring whenever the truck was sat back down off of the lift and the tech didn't check to ensure the air spring was seated properly. They then handed me a $5,000 quote to fix it which I refused as the air spring can be bought for less than $800 online and is less than an hour worth of labor to replace. To add salt to the wound, after I fixed the air spring myself, the air suspension system was still not functioning properly. I took the truck for a drive to see if maybe it was a fault that would eventually clear. I went to fill the truck with DEF fluid and found that the technician failed to hook the lines back up after replacing the transmission! I spilled 2 gallons of DEF on the concrete of the gas station parking lot. In my extreme frustration, I immediately notified the service manager of my displeasure with their dealership. He insisted that I come in to meet with him and his shop foreman and that they'd make the issue right. I did so and all I received was anothe$2k+ quote, a free alignment and offer to recharge the air suspension with nitrogen. They were insistent that the problem was an "air mass" issue when in reality it was the valve block and exhaust solenoid causing the issue. An entire compressor assembly later (that they probably caused damage to) and I finally have the issue resolved. Thanks for nothing Naples CJDR! More

Only thing I can say is "Wow". Nothing like this where we come from. Thank you for the great service. Nothing like this where we come from. Thank you for the great service. More