Naples Mazda

APril 17--Purchased a CX5 from Naples Mazda, they charge 3% if you are using credit card for downpayment which I wasn't noticed during negotiation. Negotiated and finally we agreet to split the 3%. They did 3% if you are using credit card for downpayment which I wasn't noticed during negotiation. Negotiated and finally we agreet to split the 3%. They didn't credit it back at time of purchase, but they gave me a writing that they will cut me a check for the refund before I left the dealer. May 14--After 3 weeks, the check didn't show up, after numerous call and voicemail to Shawn at Finance Dept, no phone call was returned. I have to get another guy Lou in Finance to get his attention. Shawn emailed me the screen shot of the check and told me I will have it anyday. May 27, after two weeks of waiting, I called and email then I was told they cannot issued the refund. Instead they will give me two free oil change that can be used nationwide. So I have been waiting for two weeks for nothing. The same day I called their upper management and I was told the check will be mailed. June 4, after waiting for another week, nothing showed up, not the check, not the oil change. I think we can assume those are all empty promises. After waiting for 7 weeks I have nothing. Piece of advice: do not leave anything unfinished before you walk out the door, whatever they promised they will not honor or follow through. When you call them they will not return call despite the fact several voicemail or message were left. Buy it at your own risk or avoid them if you can. Make sure you have the expectation their promise will not be fulfilled. More

Muy buen trabajo hacen hay en el Diler con los clientes buena atención con los clientes buena atención con los clientes More

Dylan is fantastic, great communication always very upbeat and happy with a great attitude everytime and is always very competitive with his pricing I feel. John Lazor keeps selling me and my family Ma upbeat and happy with a great attitude everytime and is always very competitive with his pricing I feel. John Lazor keeps selling me and my family Mazda's so Dylan will keep helping me in service.. A real home town feel that's why WE LOVE NAPLES MAZDA !! Thank you John Lazor and Dylan Hoot... More

Long wait (my car sat for 20 min before anyone even took it back for the oil change), but the person I worked with was great. My biggest issue is that I have oil/dirt in 3 spots on my sunroof that were not it back for the oil change), but the person I worked with was great. My biggest issue is that I have oil/dirt in 3 spots on my sunroof that were not there before my appointment More

The staff from top to bottom was 5 star! Phil, Loo and Bashar were great. Extremely friendly and not the pushy sales type that you get at other stores. Highly recommend this dealer and look Phil, Loo and Bashar were great. Extremely friendly and not the pushy sales type that you get at other stores. Highly recommend this dealer and look forward to buying other cars with them in the future. More

He really took the time to find out what was most important to me and what I cared about important to me and what I cared about More

Relatively responsive. I say relatively because they have not addressed the fact that the late model used car I purchased came with only one electronic key instead of the t I say relatively because they have not addressed the fact that the late model used car I purchased came with only one electronic key instead of the two normally supplied. More

All the people in the dealership were excellent - from Fish and Shawn, our Sales and financial Advisors, to the Sales Manager and General Manager - all were customer service oriented and did an outstandin Fish and Shawn, our Sales and financial Advisors, to the Sales Manager and General Manager - all were customer service oriented and did an outstanding job. We will definitely refer others to this dealership! More

Excellent attention to customer. Very helpful to me on what I needed in my purchase. Very helpful to me on what I needed in my purchase. More

We had a great experience. Payton did an outstanding job finding us a great car on the first day we started looking! He listened to our needs and was not pushy while also being Payton did an outstanding job finding us a great car on the first day we started looking! He listened to our needs and was not pushy while also being persistent in finding a car that we needed. More