Naples Mazda

Naples Mazda has maintained a level of excellence not seen much in today's world. I trust Naples Mazda with my life, literally. Andrea is the best, smiling through all the good and bad while giving an su seen much in today's world. I trust Naples Mazda with my life, literally. Andrea is the best, smiling through all the good and bad while giving an superb job of service. This is my second car from Naples Mazda and will not be my last! More

We were working with Nicholas, a new sales person. We asked for a white car, with a light interior and Premium level upgrades. We enjoyed working with Nickolas. He established good rapport and asked t We asked for a white car, with a light interior and Premium level upgrades. We enjoyed working with Nickolas. He established good rapport and asked the right questions about our wants/needs and he reviewed the highlights of Mazda manufacturing. When the sales manager, Dustin came in the desk to present the offer, he asked if we were ok moving to a darker exterior. He had a 2023, that was exactly the same at that we were interested in buying, with the only difference being the color and the year 2023. Because it was a a 2023 and grey exterior, he stated there would be more negotiating room for the trade in value. We said that would be ok. Dustin repeatedly stated that the cars were the same. When Dustin presented the offer for the 2023, the price he presented was higher than the sticker list price. Dustin never brought this to our attention that the price was changed. After discovering this on our own and asking why, Dustin said the car was not registered in their inventory and when they brought it back into inventory, they raised the sticker price. We did not like the business practice that this information was never shared with us.The finance person stated that was the first he was hearing of a higher list price. When we asked to speak with Dustin, he stated he was not informed of the price being higher than the sticker price. As the buyer, I feel somehow that the increase in list price from the sticker should have been communicated by the person presenting the offer. It was not After we purchased the grey 2023, that we were told by the sales manager numerous times, the cars were the same, except color and year. The 2023 was not a premium level car and did not have the upgrades we discussed with the initial sales person. We felt there was a bait and switch lead by the sales manager. In the end we purchased a 2024 white premium car as we had discussed with the original sales person. There were some individuals that stepped up at the end, which is why we bought the car. We liked our interactions with Nickolas. More

Amir was very helpful and took the time to explain all the work that wkukd be done. the work that wkukd be done. More

Great services, clear explanations, everything done in a timely manner. Danniela was great and very professional timely manner. Danniela was great and very professional More

Overall great experience. They gave me an incredible deal on a new car when I was underwater quite a bit on my previous vehicle trade in. They worked with me tirelessly to fin They gave me an incredible deal on a new car when I was underwater quite a bit on my previous vehicle trade in. They worked with me tirelessly to find something that would fit my budget. Thanks to John Clark, my awesome salesman who I probably stressed out multiple times during the transaction! 😅 We will be back for sure and recommend others to the dealership! More

They help me a lot to find my first car with an excellent price. I would to thank Carolina, one of the sales representatives, she was the person that helped me the most price. I would to thank Carolina, one of the sales representatives, she was the person that helped me the most More

Attentive Very helpful, explained everything well. Make sure I didn't have to wait so long Make sure I didn't have to wait so long More

Fair price, fast Easy to make appointment, car taken as soon as I arrived and work was completed quickly. soon as I arrived and work was completed quickly. More

Great from start to finish Very professional and friendly Everything was perfect Marco was also very helpful when Phil was off He spent at least one hour with us test driving different vehicles He was very i Everything was perfect Marco was also very helpful when Phil was off He spent at least one hour with us test driving different vehicles He was very instrumental in us purchasing More

We scheduled in advance and yet you did not have the proper filter -- we had to wait until you sent for it --- proper filter -- we had to wait until you sent for it --- More