Naples Mazda

Sold me a car then canceled the deal. I paid down payment. Took out a loan. I asked them to fix a few things and when that was done I’d pick it up. They never called me…I called and text I paid down payment. Took out a loan. I asked them to fix a few things and when that was done I’d pick it up. They never called me…I called and texted sales.. No response. I finally called and waited 20 minutes on hold to speak to a manager. Cat told me they couldn’t honor the sale. They would refund my money. Terrible. More

Purchased a vehicle there and it was infested with roaches, to the point where I had to get my entire house fumigated. They advised they changed the oil, cabin filter etc, but the cabin filter was was roaches, to the point where I had to get my entire house fumigated. They advised they changed the oil, cabin filter etc, but the cabin filter was was extremely dirty. After attempting to file a complaint with the dealership's owner, the managers refused to provide his contact number and instead they decided to exchange the vehicle without additional cost. After choosing a a certified preowned Mazda CX5, they wanted me to put additional money down which showed that there was no exchange but an attempt to sell a more expensive car. Once I they knew I was not putting any additional money down, I purchased the vehicle. Within a week the so called certified preowned vehicle had a loud front end noise when turning, stopping and accelerating. Took the vehicle back to Naples Mazda service and discovered it had a front end recall. You would think they would had fix it during their so called certified inspection. Well the noise was not fixed after service and it continued to the point where I had to take it back to Naples Mazda Service once again. This time a factory defect in certain models of the Mazda CX5 which the front end has to be completely dismantled. After waiting an entire day, the vehicle was returned to me. Upon driving home, the same dam problem with the loud noise in the front end. Upon contacting Mazda, they said they would escalate the issue with Mazda to see how they could fix it. Extremely upset and frustrated, I went to another dealership and traded it. The experience at Naples Mazda was extremely upsetting and felt very cheated. I lost money in trading this Mazda CX5, all in which car dealerships could care less about their customers. The service department front desk personnel are courteous and professional, but whoever does the vehicle inspections, preowned certifications are not doing their job. Don't buy a vehicle at this dealership at all cost! More

Carolyn called me 7 times in a row with not voicemail identifying herself despite us already speaking to our salesman about our payment. She didn’t identify herself when I called her and was very rude an identifying herself despite us already speaking to our salesman about our payment. She didn’t identify herself when I called her and was very rude and dismissive to me and turns out she hadn’t even spoken to our salesman despite me asking. She also said my cosigner has not contacted the dealership at all. He called them the second it opened. The lack of communication and professionalism from her was completely unacceptable. More

everyone at maintenance was wonderful. I called your finance person and left voice mails at least 3x over the last weeks and no call was ever returned. car is almost paid off and I had q I called your finance person and left voice mails at least 3x over the last weeks and no call was ever returned. car is almost paid off and I had questions. this would make me hesitate to use the dealership for new purchase More

Very patient and knowledgeable. I felt like I was the most important person they had.My car is a 09 and it has only been taken to them.Great service on great car . I felt like I was the most important person they had.My car is a 09 and it has only been taken to them.Great service on great car . More

Excellent customer service very professional Help receive a new windshield wait time was within reason receive a new windshield wait time was within reason More

Great place to get your Mazda serviced. I normally get my Mazda serviced at Nelson Mazda in Cool Springs, Tennessee but since moving to Florida, I will get it serviced at Naples Mazda Could I normally get my Mazda serviced at Nelson Mazda in Cool Springs, Tennessee but since moving to Florida, I will get it serviced at Naples Mazda Could you please send me a list of all the mechanics at Naples Mazda along with their service records. More

Outstanding car buy, extraordinary service from start to finish. Dealt with Marcos Gonzalez and Matt in Finance, both extremely professional and very approachable. Great advise on how to best move forwar to finish. Dealt with Marcos Gonzalez and Matt in Finance, both extremely professional and very approachable. Great advise on how to best move forward. Car needed an extra key and new floor mats and both had been provided, no questions asked, service department was very pleasant and hospitable. Very happy to say the least. More

Overall a good experience but definitely be willing to negotiate and watch out for the unnecessary extra packages and warranties that they add on after you agree on a price. negotiate and watch out for the unnecessary extra packages and warranties that they add on after you agree on a price. More

Excellent service, quick service with no appointment. . very pleased. Now waiting to hear from the manufacturer on steering wheel warranty . very pleased. Now waiting to hear from the manufacturer on steering wheel warranty More