Naples Mazda

I went to Naples Mazda for my 15K mile check & oil change. While waiting, I explored the possibility of upgrading my CX-5 to a CX-50 Hybrid. During the period between October 15 and October 21, I re change. While waiting, I explored the possibility of upgrading my CX-5 to a CX-50 Hybrid. During the period between October 15 and October 21, I received many telephone calls, messages and e-mails from Mazda about completing a deal. Having no immediate need or intention of buying a new car, it was not a top priority, nor was I prepared. In any case, we came to an agreement on Monday afternoon and finished on Tuesday afternoon with the transaction complete. Three things occurred thereafter: As we were leaving, I received a call from my attorney relative to the way I made the transaction and was advised that I needed to reverse the ownership portion of the sale. 2-When I get a new car, I usually wax it with the best possible product when I get the car home.. This I did on Wednesday and found that there was a layer of black soot over the entire vehicle. Also, the inside of the windows had a film on them. I also discovered, while using the app under status that the tires were inflated to 49 psi, higher than I thought they should be. It is apparent that the vehicle was not prepared for release as it should have been. I returned to Naples Mazda and consulted with my Go-To-Guy that I have always dealt with Roger Hess, and he corrected the psi. I took care of the vehicle cleaning myself without further issue. I also sent an e-mail Wednesday, the 22nd to the salesman indicating that I had forgotten to take my wheel locks off of the CX-5 when I traded it in and asked if they could be retrieved. I did not get that answer. On Monday, October 27, 2025, we went to the DMV at Orange Tree to correct the ownership title for the new car per the instruction of our attorney. They were unable to correct it because the documents were not yet in the system and usually take 30 days. They suggested that we go back to the dealer and get a copy of the title. We did just that and on Tuesday, the 28th, Michael S. in Finance went out of his way to help us with the error that awe had made. It was all corrected in a short time and we need not have to deal with the issue going forward. Finally, I will state that we are pleased with the new CX-50 and have no regrets buying it. I gave a rating to Phil for his assistance on Tuesday as well when he explained some other features on the vehicle that we were unaware of. More

I believe that I just sent a very lengthy review of my experience to you. Please advise if that was received. I did finish it when the computer sent the start page to me again. experience to you. Please advise if that was received. I did finish it when the computer sent the start page to me again. More

Every time I go in the service department, there are new people which I guess is the norm for dealerships since they can’t keep people. Makes me wonder about the technicians🤔 Anyway, the service staff need people which I guess is the norm for dealerships since they can’t keep people. Makes me wonder about the technicians🤔 Anyway, the service staff need to be trained with proper customer service skills. I showed up on a Friday morning without an appointment because my battery was dying. I was appreciative that they would take care of it. I had to go to work, could not wait. I asked them to check a speaker as well. Speaker was bad. Originally they thought one was in stock but later asked if they could keep cat until Saturday when the part would be in. No one called me all day Saturday. I tried at least 5 times via calls and text. One was holding for someone to pick up and then reception said she would have someone call me. Never received a call. Called several times on Sunday with no response. Received a text from Kyle Monday morning. Speaker was never installed until Monday and car wasn’t done until 2 pm on Monday when I said I needed to pick it up. Poor customer service! More

Excellent service department. Especially appreciated the video from the technician! would recommend to friends and family Especially appreciated the video from the technician! would recommend to friends and family More

Super communicative about what work needed to be done and didn't make me feel pressured but rather educated especially keeping my dad in touch with things over the phone didn't make me feel pressured but rather educated especially keeping my dad in touch with things over the phone More

The people that works at Mazda are just amazing, making me feel special giving the information clearly and accurately been nice and friendly me feel special giving the information clearly and accurately been nice and friendly More

Victor and Danny took very good care of me. I’m not easy, so their patience was appreciated. I’m not easy, so their patience was appreciated. More

Quick and efficient service! Fixed all my car issues pretty fast and had an amazing communication throughout! Fixed all my car issues pretty fast and had an amazing communication throughout! More

The tech didn't tighten the plug for the oil and it leaked on my garage floor. Got on my tires which when I backed out put grease on my brand new driveway pavers. Mazda paid for somebody to come out an leaked on my garage floor. Got on my tires which when I backed out put grease on my brand new driveway pavers. Mazda paid for somebody to come out and clean them, but it did not work so I had to have the pavers replaced. More

As always, Roger was a pleasure work with. He is responsive and professional. The attention he provides is a large reason why we are still servicing our vehicle at this dealership. He is responsive and professional. The attention he provides is a large reason why we are still servicing our vehicle at this dealership. More