Naples Mazda

my google review: BUYER BEWARE! I recently visited Naples Mazda, and my experience with the dealership was extremely disappointing. After agreeing on pricing, I was taken to the fin I recently visited Naples Mazda, and my experience with the dealership was extremely disappointing. After agreeing on pricing, I was taken to the finance office where they attempted to slip in over $4,000 in add‑ons that were never discussed or authorized. These included items I did not request and would never have knowingly approved. The finance manager rushed through the paperwork, provided no explanation of what I was signing, and clearly hoped I wouldn’t notice the extra charges. If I hadn’t stopped to review every line item myself, I would have been charged thousands more than the agreed‑upon price. This kind of behavior erodes trust and reflects poorly on dealerships. Buyers deserve transparency, clear explanations, and honest pricing—not surprise add‑ons at the closing table. I strongly recommend reviewing every document carefully and insisting on full disclosure before signing anything at these locations. FILING FORMAL COMPLAINT WITH Florida Attorney General Also, when I got the car home, I noticed it is covered in overspray of some sort. My fault for not inspecting the vehicle more closely. BE CAREFUL OF THIS PLACE!! More

We went out of our way and drove a few towns over — an hour each way, two days in a row — and it was absolutely worth it. From the moment we arrived, the entire team was personable, attentive, and genuine hour each way, two days in a row — and it was absolutely worth it. From the moment we arrived, the entire team was personable, attentive, and genuinely professional. What stood out most was that they truly listened to our needs. There was no pressure, no pushy sales tactics, and no sense that they were only focused on their bottom line or commission. Instead, they focused on helping us find the right vehicle and made sure we understood every part of the process. Every person we interacted with was friendly and respectful, and we also had the pleasure to be introduced to the General Manager, who took the time to personally welcome us. That alone says a lot about the culture of this dealership — it feels like a team that actually cares about its customers. This experience was especially refreshing after dealing with another dealership that was not transparent and tried to pressure us into believing certain fees and add-ons were “mandatory” when they were not. The contrast was night and day. If you are looking for honesty, transparency, and a team that treats you like a person instead of a transaction, this is the dealership to go to. We would absolutely make the drive again and highly recommend them to anyone searching for a vehicle. The team members that assisted us in our purchase: Kurtis Fish Rafael Jeremiah JP Joseph, General Manager Morgan Automotive Group Naples Mazda Proud new owner of a 2025 Mazda CX-5 (this is my third Mazda CX-5 I am a repeat owner since 2014) More

They explained the service and gave me information for the future They took care of my needs. I was disappointed that there were no snack bars. That has always been a plus for the waiting room, having som the future They took care of my needs. I was disappointed that there were no snack bars. That has always been a plus for the waiting room, having some nice snack while people wait More

They gave me were the impression they were genuinely concerned and wanted to solve my issue concerned and wanted to solve my issue More

Typical stealership practices. I have only had the vehicle 6 months and the battery is already needing to be replaced. I have an extended warranty that I paid extra for and you wan I have only had the vehicle 6 months and the battery is already needing to be replaced. I have an extended warranty that I paid extra for and you want to charge me over 600 dollars for this and air filters. No thanks More

Excellent, very clean and awesome customer service That all I have good to say Great all I have good to say Great More

Phil and JP were wonderful to work with and we are really pleased with our purchase of a 2023 CX5. They took good care of us and we feel that we got a fair deal. pleased with our purchase of a 2023 CX5. They took good care of us and we feel that we got a fair deal. More

John was very helpful and made buying a new car easy. Happy with our new car Happy with our new car More

The service department was very customer friendly! Courteous and knowledgeable staff! I appreciated they didn’t try to upsell when it was needed. The technician gave a very thorough expiration of the Courteous and knowledgeable staff! I appreciated they didn’t try to upsell when it was needed. The technician gave a very thorough expiration of the services performed. The waiting area was comfortable with coffee and bottled water available! I would highly recommend this dealership for both sales and service! More

If I could rate it a 0 I would. This has been a miserable experience and every step has been messed up by the incompetent people that work at this dealership. This has been a miserable experience and every step has been messed up by the incompetent people that work at this dealership. More