Naples Mazda

I contacted the dealer on 12/28 and made an appointment with Matt Gaylan for the next day. I arrived at the dealership with my wife and my son. I did not know that he was in the upper echelon of the manage with Matt Gaylan for the next day. I arrived at the dealership with my wife and my son. I did not know that he was in the upper echelon of the managerial team. A young sales trainee Victor greeted us and took notes on what we wanted such as the model of cx-30 turbo and the details of the trade in. Shortly after Matt arranged with multiple choices to test drive. It was a long day on negotiations. Fortunately, the general manager of the dealership JP helped to complete the deal. Then my assigned senior salesman Shawn took care of delivery and even followed up text day. Overall I was pleased with the positive attitude of the entire staff. The customer service was excellent in the way that they listened to my needs and were willing to keep an open dialogue when we were at a divide in the price of the vehicle. They were willing to stretch themselves to provide me with a deal that was good, and were respectful the entire time. More

Saw the car which I liked and reached out to them. Was able to speak to the manager (Rafael) who was honest, straightforward, and was able to negotiate to meet my needs. Rest of the team at the dealer Was able to speak to the manager (Rafael) who was honest, straightforward, and was able to negotiate to meet my needs. Rest of the team at the dealership were excellent. There was no pressure, I was allowed to test drive vehicle with just my family & friends. I had trouble with the bank regarding my down payment and the financial manager understood, and let me take the car home, and make the payment next day. I was provided a send key to the car without charges. Overall, one of the smoothest and satisfying car buying experience for me and my wife. Thank you for your help, and I hope you continue your great customer service. More

Hello, Phil (sales) and Kelli (finance) were so awesome. They went above and beyond to make us feel comfortable and explained everything in detail. This is the only reason we made the purchase. Jerry and They went above and beyond to make us feel comfortable and explained everything in detail. This is the only reason we made the purchase. Jerry and Aleida Kessler More

Apart from it taking a bit longer than I expected, I couldn't have asked for for it better! couldn't have asked for for it better! More

Vendela was excellent. She reminded me of the employees you had several years ago when your service was fantastic. She is an excellent choice She reminded me of the employees you had several years ago when your service was fantastic. She is an excellent choice More

Excelente Customer Services igualmente el departamento de Finanzas Sra muy atenta y profesional y muy paciente con nosotros respondio todas nuestras dudas. Finanzas Sra muy atenta y profesional y muy paciente con nosotros respondio todas nuestras dudas. More

This is my second car purchased from Naples Mazda in 13 months, so obviously I like how they take care of me with their best deals and fix any problems we run into. David our salesperson was honest very ea months, so obviously I like how they take care of me with their best deals and fix any problems we run into. David our salesperson was honest very easy going and worked really hard to earn our trust. More

⭐️⭐️ (Post-Sale Experience Feedback) After the sale was completed at Mazda of Naples, I discovered several aspects of the transaction that I hadn’t fully understood at the time of purchase, including p was completed at Mazda of Naples, I discovered several aspects of the transaction that I hadn’t fully understood at the time of purchase, including products and financial arrangements I did not knowingly choose. I also came to believe that the lending institution (Wells Fargo), the dealership, and the warranty company were working in coordination in a way that steered my purchase and financing toward options I didn’t fully understand or agree with. Overall, the experience left me uneasy and has made me consider other dealerships in the area for future vehicle purchases. More

2nd car bought from Phil. Very happy with my experience. Great trade in value for my 2019. Very happy with my experience. Great trade in value for my 2019. More

Awesome service Lexie is the best would go back to her every time best service writer I have ever used every time best service writer I have ever used More