Naples Mazda - Service Center

So far the sales process was great,just had first service done,excellent experience,love my CX70 Hybrid. done,excellent experience,love my CX70 Hybrid. More

The service on the vehicle itself was great but the wait time for just an oil change on a Monday at 11 AM was 3 hours which is absolutely crazy. Especially since we had this appointment scheduled for a whil time for just an oil change on a Monday at 11 AM was 3 hours which is absolutely crazy. Especially since we had this appointment scheduled for a while but I guess scheduling it doesn’t really matter. I live in Fort Myers and when I purchased my vehicle at Naples Mazda I was told that I could use those complimentary oil changes at any location which was not true so the fact that I was stuck in Naples with no car for 3 hours was rough. It is difficult to be negative about this location because the people there are super nice and I know it’s not their fault that it was extremely busy that day but I do wonder if it always takes that long. The only other issue I had was that I got a text from Maria asking if the service went well and I said yes and asked if my tires were rotated because she stated that it was included in my complimentary oil change but she did not respond. Then a few days later, she texted again asking to leave a review on here which I said I would and I’d be happy to leave a great review, I just need to know if my tires were rotated and still til this day I have not gotten a response. I put off doing this review for a while in hopes I’d get an answer but I did not. I really hope and pray that after waiting 3 hours that day that they did rotate the tires because it was supposed to be complimentary and I’m worried that it’s wasted now and I won’t be able to get that done for free if it wasn’t done. Overall, everyone there is nice and the place is clean and tidy but I did have some issues. More

They were very thorough and kept me informed on the progress of my service. The video showing what was being done was also helpful. progress of my service. The video showing what was being done was also helpful. More

Exemplary job replacing my battery even though they were already supposed to be closed. Thank you. already supposed to be closed. Thank you. More

the best, courteous prompt and thorough with comp vehicle rental. Very prompt and professional dealer vehicle rental. Very prompt and professional dealer More

Gray service attention to detail clean surroundings personal very professional and courteous great location and good personal very professional and courteous great location and good More

Attentive to customer needs. Value for CX5 is excellent. Service department is exceptional. My 5th CX 5. Value for CX5 is excellent. Service department is exceptional. My 5th CX 5. More

Easy to make an appointment; service advisor listened to my requests and kept me informed. Quicker than expected. my requests and kept me informed. Quicker than expected. More

Everything went very good Jeff was a very pleasant salesman . If I was to buy another car I would seek out Jeff, all the other staff members were a pleasure to work with and very helpful. salesman . If I was to buy another car I would seek out Jeff, all the other staff members were a pleasure to work with and very helpful. More

Staff was friendly and efficient. Dealership was clean and provided a waiting area that was comfortable. Dealership was clean and provided a waiting area that was comfortable. More