Naples Mazda - Service Center

I came to Naples Mazda with no really ‘legitimate’ reason to be there. I was given a Mazda SUV at the rental car place at Fort Myers airport. I have set up the CarPlay in innumerable cards with no problem. to be there. I was given a Mazda SUV at the rental car place at Fort Myers airport. I have set up the CarPlay in innumerable cards with no problem. But for hours, even watching numerous YouTube videos to connect the CarPlay, no matter what I did, it was unsuccessful. I was under tremendous pressure because my husband was in the hospital, I was having to travel back-and-forth, needing the GPS and I was getting innumerable calls from medical people while I was in the car. I was under tremendous stress and didn’t know what I was going to do so I drove into the Mazda dealership. I went to the service department and to the desk Roger Hess. I told him why I was there and why it was imperative that I get the CarPlay to work. I acknowledge that it most certainly was not the job of a Mazda dealership to help me with a rental car. Roger jumped into helping mode As soon as he was finished, helping another customer, came out to my car, and worked with my phone until the CarPlay was connected. He even went and got me a bottle of water. He was amazingly wonderful. I cannot give him enough high praise. He is truly a decent human being as well as obviously being skilled at his job. More

Very helpful and accommodating. Great service Loved the video recording provided. Wont hesitate to use the dealership again. Great service Loved the video recording provided. Wont hesitate to use the dealership again. More

I had an amazing experience, customer service was great and the staff was very polite and attentive. and the staff was very polite and attentive. More

Friendly staff and nice environment. . Nice waiting area with coffee's and snacks. Also like the message from the mechanic. . Nice waiting area with coffee's and snacks. Also like the message from the mechanic. More

I had an excellent experience at Mazda Naples Service! Roger Hess took amazing care of me—professional, attentive, and truly went the extra mile to ensure everything was perfect. The entire service team Roger Hess took amazing care of me—professional, attentive, and truly went the extra mile to ensure everything was perfect. The entire service team was friendly and efficient, and the service was completed incredibly fast. Highly recommend their service department for top-quality care! More

Great job. On took the car on time and delivered it finished on time. Good customer service! On took the car on time and delivered it finished on time. Good customer service! More

Very professional people to deal with, very good follow up. Been working with Tin Nguyen, up. Been working with Tin Nguyen, More

I was treated with respect and fair treatment during my car purchase experience. I don't know Roger Hess. car purchase experience. I don't know Roger Hess. More

Excellent customer service and excellent mechanic tech in general Naples Mazda take care of customer ⭐️⭐️⭐️⭐️⭐️👍👍👍👍👍 I recomended👏👌⭐️👍 in general Naples Mazda take care of customer ⭐️⭐️⭐️⭐️⭐️👍👍👍👍👍 I recomended👏👌⭐️👍 More

Roger was very quick, efficient and friendly. He made sure that any questions I had were answered. He made sure that I knew what the precise bill would be. Roger Hess is a credit to Naples Maz He made sure that any questions I had were answered. He made sure that I knew what the precise bill would be. Roger Hess is a credit to Naples Mazda. More