Naples Mazda - Service Center

Excellent I was treated with respect and courtesy. My needs were taken care if immediately. My needs were taken care if immediately. More

Issues were handled properly. Staff were knowledgeable and efficient. I highly recommend Naples Mazda for service of your vehicle. Staff were knowledgeable and efficient. I highly recommend Naples Mazda for service of your vehicle. More

This is an email that was sent to the service manager on 7/31 to which he did not respond — Hey, good afternoon My name’s Teagan, the # on my account is 239.378.4234 I have a few issues I wanna 7/31 to which he did not respond — Hey, good afternoon My name’s Teagan, the # on my account is 239.378.4234 I have a few issues I wanna speak directly to you about at this point because I’m genuinely irritated I’ve never been in for service at your center until this week. I called last Wednesday after I shattered my rear view mirror, I gave a ton of info about the car/make/model/etc & asked if the part was in stock, I was told yes & scheduled for an appt for this week. When I came in they did general inspections & I bought a few up charges but my side mirror couldn’t be replaced because you don’t have the piece in stock. So my ‘service advisor’ Maria { ‘’ because I think she was just there when I came in vs being the person I set the appt up with who gave me false info} had me pay up for what I needed to & said the part would be ordered, in by Wednesday & I can schedule for Thursday so I was annoyed but took that on the chin & kept moving I called today to speak to someone about confirming that the part was in, he said I’d need to talk to the parts department, I was beginning to say ‘okay I do have another question’ but he was so quick with ‘talk to parts’ & transferring me over that now it doesn’t even matter what I was gonna ask yk eat that too, fine I talked to the guy in parts, the ONLY person who hasn’t had a weird attitude or been unhelpful. He said the part not only isn’t here but was never ordered, honestly not surprising at all because that’s why I called to check before taking myself 30 mins up the road for nothing. So he says it can come in by tomorrow but I have to prepay for it that’s probably why it never got ordered. Which is SOOO annoying because all I have wanted since 7/23 is this xxxx mirror replaced. I would have prepaid for it on the 23rd or when I came in on the 28th but NO ONE thought to make that happen, make that information clear or call me within the last few days realizing their mistake. On top of that he said what I’d need is $700+ where as I was told it would only need a mirror at $345 so that discrepancy is insane I’m not a service center employee, I wouldn’t know or expect to take the lead in making sure things are handled, lined up, or done properly. I’m already struggling to do that simply to bring my car in for an appt or find time to be without a car because I haven’t even been able to ask if y’all have loaner vehicles bc I just get hung up on essentially The entire situation is very frustrating because I’ve tried to do the correct thing for a week by coming to you guys to get it genuinely replaced vs any 3rd party or diy hassle & I still have no light at the end of the tunnel with this because I don’t wanna work with an advisor or a team who lets *massive* pit falls happen or seem like they don’t have a care in the world other than the clock getting to the end of their shift For real & genuinely super frustrating simply trying to get a mirror More

Excellent customer service and great technicians. Always being my Mazda and Honda to Naples Mazda Always being my Mazda and Honda to Naples Mazda More

Roger was extremely helpful, he is very knowledgeable and provided exceptional service through out the whole process. provided exceptional service through out the whole process. More

Maria did a great job keeping me informed. Dealer was prompt and worked quickly. While I was waiting, I was approached by several associates to be certain all my needs were covered. Great jo Dealer was prompt and worked quickly. While I was waiting, I was approached by several associates to be certain all my needs were covered. Great job Mazda! More

I have had my Mazda since 2019 and have always been pleased with the service people. I feel I get honesty and have never felt pressured into unnecessary work. pleased with the service people. I feel I get honesty and have never felt pressured into unnecessary work. More

Great dealership, just too expensive. Leased 4 cars there when we moved to Florida, then after checking with another dealership in 2021, we went to another dealership as you were not pric Leased 4 cars there when we moved to Florida, then after checking with another dealership in 2021, we went to another dealership as you were not price competitive! More

Naples Mazda has been a place where I get most of my car maintenance done They have been very helpful to deal with I especially like the videos they send showing what they are doing on the auto They a maintenance done They have been very helpful to deal with I especially like the videos they send showing what they are doing on the auto They also complete the work in a timely manner Thank you More

On time professionals. All went well. Place is neat and clean. No complaints from me All went well. Place is neat and clean. No complaints from me More