Naples Mazda - Service Center

One hour and 45 minutes for just an oil change is absurd. Also, it sat in the service bay because the service tech didn’t know how to drive a stick shift, so couldn’t bring it out when he finally finished! Also, it sat in the service bay because the service tech didn’t know how to drive a stick shift, so couldn’t bring it out when he finally finished! More

It was my first time at Naples Mazda for service on my car and the Customer Service was great. car and the Customer Service was great. More

Very organized and clean place, the staff there is always helpful and kind to customers. Service appointments are also quick helpful and kind to customers. Service appointments are also quick More

Please to do business with them. I never felt any pressure to act immediately. My salesman has been extremely helpful. I never felt any pressure to act immediately. My salesman has been extremely helpful. More

Having a scheduled appointment, they made me wait 3 hours for an oil change, it was a very long wait. for an oil change, it was a very long wait. More

The experience was good and had some problems with expectations that were remedied promptly. Everyone was professional and responsive. expectations that were remedied promptly. Everyone was professional and responsive. More

Manager didn't care. Was told service would be 1 hour they took car 2 hours later. Wanted estimate was told it would cost $200. Defective screen which was documented a Was told service would be 1 hour they took car 2 hours later. Wanted estimate was told it would cost $200. Defective screen which was documented all over internet callously dismissed. Recalled up to 2016 not 2017. No apologies. Navigation system wouldn't load when car picked up took awhile until they disconnected/ reconnected battery. Again no apology. Will never go to again More

Was charged for work that should have already been done 2 years ago, also charged for checking an under warranty Mazda battery, not too happy. years ago, also charged for checking an under warranty Mazda battery, not too happy. More

I had a 12 PM appointment for an oil change and tire rotation. It took close to 3 hours to do this. That is unacceptable. I feel my time is too important. I will not be returning. rotation. It took close to 3 hours to do this. That is unacceptable. I feel my time is too important. I will not be returning. More

Roger was very pleasant to deal with. The waiting area was clean & comfortable. Had my car back in 90 minutes. All in all, a good experience The waiting area was clean & comfortable. Had my car back in 90 minutes. All in all, a good experience More