Naples Mazda - Service Center

Daniela is great at her job and treated me very nice, professional and welcoming. She made me feel seen and taken seriously. professional and welcoming. She made me feel seen and taken seriously. More

We needed just a simple repair, wiper blades, and during there inspection they informed us that we needed new tires. My wife, who drives the car, was very pleased to discover this and was grateful the techn there inspection they informed us that we needed new tires. My wife, who drives the car, was very pleased to discover this and was grateful the technician let us know. Everyone was very professional, thank you. More

The boy who treated me excellently, a wonderful employee, made me feel like I was part of the Mazda family. made me feel like I was part of the Mazda family. More

Great service. Nice waiting room . I’ll be back again to see you soon, okay Nice waiting room . I’ll be back again to see you soon, okay More

Daniella was polite, knowledgeable , and friendly and helpful. Some staff staff interacted with previously were less helpful. helpful. Some staff staff interacted with previously were less helpful. More

Adela is very knowledgeable on what my Mazda need. My appointment was on time and fast I was in an outin a timeline quick. At the end Adela explained was done and all my concerns were resolve My appointment was on time and fast I was in an outin a timeline quick. At the end Adela explained was done and all my concerns were resolve More

Noah and Roger were both very friendly, helpful and addressed my issue as promised. One more part to come in, so I will be back again soon. Look forward to working with them both again. addressed my issue as promised. One more part to come in, so I will be back again soon. Look forward to working with them both again. More

I drove to Asheville, North Carolina & my car broke down in the Mountains less than 1 week after I had my 50k check up - Tine Up at Naples mazda for my 2022 Mazda CX-5 - i have always done my turn ups & in the Mountains less than 1 week after I had my 50k check up - Tine Up at Naples mazda for my 2022 Mazda CX-5 - i have always done my turn ups & check ups at the Naples Mazda Dealer & always on time So Frustrated - we broke down in the middle of our vacation i can’t believe my CX-5 would Not start back up in the smokey mountains after stopping to eat because the battery was dead - we didn’t leave anything on as far as power - we were later told by the AAA affiliated Mechanic the battery was probably starting to drain for some time - i doubt the Naples Mazda Tech even checked my battery last week - this mechanic said they should have caught this & was scratching his head. it totally affected our vacation adversely - we bought tickets to go to the Biltmore tour in Asheville NC but had to “eat them” we didn’t make it in time - they closed at 5pm & we were stuck - We had to wait for AAA’a Road side assist while vacationing in the Smokey Mountains, we lost an entire day of vacation plus it was dangerous breaking down in the mountains. . i will never buy another car from Naples Mazda & neither should anyone else Very Poor Level of customer satisfaction. mostly because their service department has had so much turn over in the past 3 years years while i was at the dealer for my 50k tune up oil change diagnostic - the tech who worked on my car sent me a service video & He told me they checked everything-out on my car the only thing they suggested that i change was my air filter this was less than 1 week before my car broke down while on vacation My service bill was outrageously high bill was very High Given it’s the 4th of July travel weekend So Disappointed in Naples Mazda you really dropped the Ball and lost a long time Madza customer as a result PJ More

Noah was a great help to me getting the Mazda app and answering questions about my car. I loved being able to see the video of the work done on my car. I was told how much time it would take for the ap answering questions about my car. I loved being able to see the video of the work done on my car. I was told how much time it would take for the appointment and it was exactly the time I was told More

The salesman men even though I was a senior woman with out a man or husband out a man or husband More