Naples Mazda - Service Center

Please to do business with them. I never felt any pressure to act immediately. My salesman has been extremely helpful. I never felt any pressure to act immediately. My salesman has been extremely helpful. More

Having a scheduled appointment, they made me wait 3 hours for an oil change, it was a very long wait. for an oil change, it was a very long wait. More

The experience was good and had some problems with expectations that were remedied promptly. Everyone was professional and responsive. expectations that were remedied promptly. Everyone was professional and responsive. More

Manager didn't care. Was told service would be 1 hour they took car 2 hours later. Wanted estimate was told it would cost $200. Defective screen which was documented a Was told service would be 1 hour they took car 2 hours later. Wanted estimate was told it would cost $200. Defective screen which was documented all over internet callously dismissed. Recalled up to 2016 not 2017. No apologies. Navigation system wouldn't load when car picked up took awhile until they disconnected/ reconnected battery. Again no apology. Will never go to again More

Was charged for work that should have already been done 2 years ago, also charged for checking an under warranty Mazda battery, not too happy. years ago, also charged for checking an under warranty Mazda battery, not too happy. More

I had a 12 PM appointment for an oil change and tire rotation. It took close to 3 hours to do this. That is unacceptable. I feel my time is too important. I will not be returning. rotation. It took close to 3 hours to do this. That is unacceptable. I feel my time is too important. I will not be returning. More

Service advisor was organized, timely and explained things well. He provided updates on the progress. I was in and out in about 90 minutes. Overall a great experience. things well. He provided updates on the progress. I was in and out in about 90 minutes. Overall a great experience. More

I’m a snowbirder from up north, get my car serviced every season before I go home. Always a pleasant experience with the service department, they explain everything and answer all my questions, thanks see yo season before I go home. Always a pleasant experience with the service department, they explain everything and answer all my questions, thanks see you next year More

Roger was very pleasant to deal with. The waiting area was clean & comfortable. Had my car back in 90 minutes. All in all, a good experience The waiting area was clean & comfortable. Had my car back in 90 minutes. All in all, a good experience More

Roger Hess is an out standing customer service manager. Explanatory, cordial, and helpful. One of the best I’ve seen in the industry. Explanatory, cordial, and helpful. One of the best I’ve seen in the industry. More