Naples Nissan

DO NOT WASTE YOUR TIME HERE. My pregnant wife and I were very serious about purchasing a new mid sized SUV before our child arrives. We were interested in a used 2020 Nissan Rogu My pregnant wife and I were very serious about purchasing a new mid sized SUV before our child arrives. We were interested in a used 2020 Nissan Rogue S that was listed at 21,988. The car salesman told us they really needed to get a 2020 Nissan Rogue SL off of the lot and we could potentially get a great price for the vehicle listed at 28,988, even though we told him we believed this was out of our price range. When we sat down to talk numbers on the "great deal" for the Nissan Rogue SL, we discovered the great deal was an out the door price over 38,000 dollars. Nearly a full 10,000 dollars higher than the listed price. They included multiple absolute scam add ons including 1,000 dollars for a tracking device they installed in the vehicle and over 4,000 dollars in vehicle reconditioning fees. We asked for an itemized list of what this "reconditioning" included and we're told "mostly labor". We immediately said this is a waste of our time and we cannot afford this vehicle. I asked multiple times to see the numbers on the Rogue listed at 21,988 and was told they would be the same price in the end. How thet could end up being the same price I do not know. The financial manager Mario ( who's is absolutely awful with math, numbers, & listening in general) came over to try and convince us that our monthly payment on the Rouge SL would be in our budget at 412 dollars a month (he stated this was only 30 dollars more than our maximum monthly payment goal of 320 dollars) while attempting to increase the length of the loan to 84 months. Mario stated they wouldn't accept our USAA loan and interest rate at under 5 percent. He lied to our face and said they only accept financing through the dealership. These people wouldn't even let us see the numbers on a car we wanted to buy and thought was in our budget, instead they aggressively pushed us to make bad financial decisions thinking we were young and had done no research. I truly can't believe how awful of an experience this turned out to be. Safe to say we walked out and we will never be shopping for a vehicle here again! More

Worse place ever, there's a bunch of liars working here, 2 years ago we bought a car here and obviously anyone that's buys a new car knows that has to get gap insurance right, we'll fast forward to now afte 2 years ago we bought a car here and obviously anyone that's buys a new car knows that has to get gap insurance right, we'll fast forward to now after hurricane Ian, we lost everything including our car, well we call our lender and was told we did not have any gap insurance! How is that possible when we first bought the car we asked for gap insurance and we were told we were getting gap insurance, explain to me how in the world I call the bank and now I'm informed that we don't have it, we can't look in our papers because all of our papers were inside the car that got flooded, so we have been trying to call and no one in financing answers the phone, we have been leaving messages and nothing, the only day that we were able to go in we were turned down because "it was a Sunday and they couldn't do anything on a Sunday" so they promised us to get back to us on Monday, well is Thursday and we still have not heard anything back again, like if we have all the time to be driving all the way to Naples mind you we don't have a car and we have to be asking around to borrow a car to be able to get there, this is very disappointing I would not recommend this place at all please stay away from here, I repeat stay away from here More