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Napleton Chevrolet St. Charles
St. Charles, IL
300 Reviews
SERVING OUR FRIENDS AND NEIGHBORS IN ST. CHARLES IL
At Napleton Chevrolet Saint Charles, we're more than just a car dealership in St. Charles IL. We're also members of the greater West Chicago and Geneva IL communities, who work and live here just like you, and we want only what's best for our neighbors. We strive to support community initiatives and events, and we're committed to delivering the best customer service around, from new Chevrolet sales, to used vehicles, to finance and service. We provide the best of the best to all our customers.
Committed to Serving St. Charles IL Drivers with Topnotch Customer Service Standards
Our dealership is staffed with only the best automotive professionals in the St. Charles IL area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Chevrolet car, truck and SUV vehicles. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 300 reviews
May 11, 2026
I was pleased with the service. I was able to get questions answered timely. The purchase made was as advertised. I was able to get questions answered timely. The purchase made was as advertised. More
by Ashley
Verified Customer
May 10, 2026
The person who help me (Rocky) has very good attitude and patience to explain with details all questions that I made. patience to explain with details all questions that I made. More
by CORONAJOSE9591
Employees Worked With
May 09, 2026
Quality job, fair pricing. Able to wait while work was performed. Service advisor listened well, asked questions and inspected vehicle. Able to wait while work was performed. Service advisor listened well, asked questions and inspected vehicle. More
by Mgk2007
Employees Worked With
Service
May 09, 2026
Courteous and efficient. It was a very positive experience. Bill Briant was helpful and I appreciated car was positioned forward to drive out. It was a very positive experience. Bill Briant was helpful and I appreciated car was positioned forward to drive out. More
by kathysunderbruch
Employees Worked With
Bill ,Briant
March 20, 2026
Stay away from this dealership. I went with my Chevy Cruze yesterday with an appointment. I waited over two hours. Bill, the associate, sold them on a "silver package" where they cl I went with my Chevy Cruze yesterday with an appointment. I waited over two hours. Bill, the associate, sold them on a "silver package" where they claimed to perform a multipoint inspection, check all fluids, rotate tires, etc. After waiting two hours, Bill told me they found that both my transmission lines and engine lines were "leaking"; he didn't say where the leak was, how bad it was, or any specifics. None of the paperwork had photos or even details of exactly what the issues were. They also charged me 75 dollars to change a bulb. In total, I paid 244 dollars for an oil change, tire rotation, and a changed light. I left to get gas across the street from the dealership. When I went to pop the hood, I checked and saw my engine coolant fluid was way below the line. My anti-freeze and washer fluid were also low. When I drove back within 10 minutes of leaving, I spoke with Bill. He first said that coolant levels fluctuate when I pointed out that the level was low. Bill then told me they would "make this right." His way of making it right was to grab coolant, put it in my car without a funnel, causing it to splash all over. he then pulled my car around the front. I then spoke with the manager, I think his name was Lou, and he said they would " take care of me." When I got to my vehicle, Bill said nothing. I asked what they were gonna do to remedy this. He said I can give you a bigger coupon next time." The lack of care and service was both unacceptable and alarming. Please do not go to this dealership. I am contacting corporate today More
by bpsmith
Employees Worked With
February 22, 2026
Joey was awesome and so was the finance guy don’t remember his name. The enclave looks great thanks Joey. remember his name. The enclave looks great thanks Joey. More
by Phil
