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Napleton Chevrolet St. Charles
St. Charles, IL
140 Reviews
SERVING OUR FRIENDS AND NEIGHBORS IN ST. CHARLES IL
At Napleton Chevrolet Saint Charles, we're more than just a car dealership in St. Charles IL. We're also members of the greater West Chicago and Geneva IL communities, who work and live here just like you, and we want only what's best for our neighbors. We strive to support community initiatives and events, and we're committed to delivering the best customer service around, from new Chevrolet sales, to used vehicles, to finance and service. We provide the best of the best to all our customers.
Committed to Serving St. Charles IL Drivers with Topnotch Customer Service Standards
Our dealership is staffed with only the best automotive professionals in the St. Charles IL area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Chevrolet car, truck and SUV vehicles. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 140 reviews
May 14, 2023
Better then the previous owner of dealership . service was fairly quick . waiting area was comfortable . service was fairly quick . waiting area was comfortable . More
by T.CAMPBELL296
Verified CustomerEmployees Worked With
Helpful May 07, 2023
Brought in the vehicle for warranty service. That was performed satisfactorily. They missed putting on a new rear wiper blade that I asked for, otherwise no problems. That was performed satisfactorily. They missed putting on a new rear wiper blade that I asked for, otherwise no problems. More
by JAMES_HOLDEN
Employees Worked With
May 06, 2023
Austin was both professional and friendly. He was very knowledgeable and able to answer all our questions. I would recommend him to others who are interested in buying a Chevrolet. He was very knowledgeable and able to answer all our questions. I would recommend him to others who are interested in buying a Chevrolet. More
by t.laudick
Employees Worked With
Austin Lasswell
May 06, 2023
Salesman was great! Left the dealership without a temporary license plate to drive my vehicle to Indiana. Totally illegal. Now GM is showing me having to make a payment Left the dealership without a temporary license plate to drive my vehicle to Indiana. Totally illegal. Now GM is showing me having to make a payment May 20, 2023. When the financing I received has 90 days without making a payment. things need to be a lot more professional. More
by leighc46
Employees Worked With
Austin Lasswell
May 05, 2023
After initial brake replacement, the brakes were squeaking. I brought it back in and brakes are squeaking still after follow up visit. I am allowing a few hundred miles as suggested by Greg or I w squeaking. I brought it back in and brakes are squeaking still after follow up visit. I am allowing a few hundred miles as suggested by Greg or I will be bringing it back for a third visit. More
by pmjoen
Employees Worked With
Greg
May 04, 2023
The whole team there is great. Everyone is polite and attentive and they always have enough staff to get you taken care of quickly. Bill is my guy there and he is great. He is s Everyone is polite and attentive and they always have enough staff to get you taken care of quickly. Bill is my guy there and he is great. He is straightforward and honest about things and he isn’t pushy about getting a bunch of work done to your car. They are my go to spot. More
by Jason.e
Employees Worked With
May 02, 2023
Jarad was great in getting us thr car we wanted, and brett got set up with financing quickly and with a decent rate. brett got set up with financing quickly and with a decent rate. More
by rjane70
April 30, 2023
The visit was ok. Unfortunately I went in for a simple oil change and tire rotation with a coupon for a cost of $80… I ended up with other work for a charge of $650..Bi Unfortunately I went in for a simple oil change and tire rotation with a coupon for a cost of $80… I ended up with other work for a charge of $650..Big difference when you think you’re only going to spend $80 and end up spending $650..IJS😎 More
by glsirrah23
Employees Worked With
April 30, 2023
Had a great experience with this dealership. They took into account my needs, worked with me to get a deal I was comfortable with, and followed up a few days later to check I was happy with my p They took into account my needs, worked with me to get a deal I was comfortable with, and followed up a few days later to check I was happy with my purchase. Excellent service. More
by S Hay
April 30, 2023
TERRIBLE SALES MAN, TERRIBLE TRANSPARENCY, TERRIBLE COMMUNICATION I came to Napleton Chevrolet hoping for transparency and assistance while trading in my vehicle for a new SUV in this time of limited COMMUNICATION I came to Napleton Chevrolet hoping for transparency and assistance while trading in my vehicle for a new SUV in this time of limited inventory and high interest rates and I was met with the exact opposite. I am visually impaired and my husband is on oxygen while recovering from lung cancer; With that being said, you would assume we would have great assistance in this process of reading paperwork and fully agreeing to all costs and APY rates... Instead we were charged for services that we explicitly declined, and on top of that we were given an exceptionally high interest rate, even though my husband and I both have nearly a perfect credit score. This issue has been brought to the staffs attention, and we were told this would be "Their top priority" and the issues would all get resolved. I was finally relieved, or so I thought; After waiting 5 days for the phone call and proof of fixes, I finally called the dealership again for a status update and I was met with the response "Who is this again?". This has left a knot in my stomach for more than 2 weeks now. I will continue to discourage people from doing business with the Napleton dealerships and posting negative reviews until this is resolved. THIS IS NOT HOW ANYONE SHOULD RUN A BUSINESS! More
by DianeEllison
