Napleton Downtown Chevrolet Buick GMC

I am extremely disappointed with my experience at Napleton Downtown Buick GMC. I scheduled a service appointment after calling ahead and confirming that my 2024 Buick Envista had two complimentary GM Napleton Downtown Buick GMC. I scheduled a service appointment after calling ahead and confirming that my 2024 Buick Envista had two complimentary GM oil changes attached to my VIN. When I arrived for my appointment, I was assisted by Michael. He immediately told me that I did not have any complimentary oil changes and that I would have to pay. I explained that I had already called before coming in and that another employee had looked up my VIN and confirmed that I did have the complimentary maintenance. Instead of taking the time to verify the information, I felt that Michael dismissed my concerns. He told me he had “never heard of” the complimentary oil change program and said the employee I spoke with “wouldn’t know” because she was “just a secretary.” At that point, I asked to speak with the service manager because I knew what I had been told before making the trip. The service manager immediately verified my VIN, confirmed that I did have the complimentary GM oil changes, explained how the program works, answered my questions, and apologized for the misunderstanding. She handled the situation professionally, and I appreciate her taking the time to resolve the issue. My frustration is that this situation should never have escalated to the point where I had to ask for a manager. A simple verification of my VIN at the beginning would have resolved everything. Customers should not have to argue for benefits that are already attached to their vehicle. This was especially disappointing because it is not my first negative experience with this dealership. I chose to give Napleton another chance because it is close to my home, but unfortunately this experience left me feeling just as disappointed as before. I hope this review encourages better communication, better customer service, and proper verification before telling customers they have to pay for services they are actually entitled to receive. More

Pleasant, knowledgeable & efficient I was surprised that it was a good experience for me. it was a good experience for me. More

I knew what I wanted so I got it. It was an easy sell Sure It was an easy sell Sure More

I had an awful experience with this dealership. We purchased Hyundai Santa Fe. The sales manager Harry Campbell at the very last minute slipped in a useless body protection plan for $1,200 that un We purchased Hyundai Santa Fe. The sales manager Harry Campbell at the very last minute slipped in a useless body protection plan for $1,200 that unfortuntely went under my radar. Additional contacts with the general manager to resolve this issue went nowhere. I would avoid this dearship at all costs. The entire staff are very dishonest. More

Quick and easy. Knowledgeable and helped me get in and out Would definitely buy again from the dealership Knowledgeable and helped me get in and out Would definitely buy again from the dealership More

Mr.Draper was professional, courteous, very knowledgeable, and extremely helpful navigating the financial markets. He was also patient awaiting proper paperwork to proceed with sale. knowledgeable, and extremely helpful navigating the financial markets. He was also patient awaiting proper paperwork to proceed with sale. More

This was my first time buying a car and it was amazing. Everyone who played a part from the salesman to the finance manager and even the GM was friendly, professional, and not pushy. I felt my best interes Everyone who played a part from the salesman to the finance manager and even the GM was friendly, professional, and not pushy. I felt my best interest were at heart with everyone and it was a smooth and enjoyable process. More

It didn't take long to sign me up with no money down it was an amazing experience was an amazing experience More

This dealership is awarded 1 star by me for its lack of customer response. I needed to sell my car that I had just purchased from this dealership and I contacted the salesperson (Allen Washington) by phon customer response. I needed to sell my car that I had just purchased from this dealership and I contacted the salesperson (Allen Washington) by phone FIRST for any assistance and he did not respond to my question. I then emailed the General Manager (Steve Safavi) and Finance Manager (Alan Robledo) in addition to Allen Washington - NO RESPONSE FROM EITHER PERSON. A simple response is required as common courtesy let alone as a business dealing with the public! Something simple such as No, I'm sorry we do not assist in the sale of cars after purchase. THAT'S IT. So yes 1 Star for LACK of communication to a former purchaser of one of your vehicles! More

Easy to work with & listen to the Customer with nov B S Ill be back with friends Ill be back with friends More