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Napleton Downtown Chevrolet Buick GMC
Chicago, IL
1,203 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,203 reviews
September 03, 2025
Had a wonderful experience. Employees were attentive and provide great customer service to me today. Employees were attentive and provide great customer service to me today. More
by hughes.randee
Employees Worked With
September 02, 2025
Excellent service. Top notch service. I've been to dealerships where they treat you like a customer. I was treated like family. Will recommend to everybody i know. Top notch service. I've been to dealerships where they treat you like a customer. I was treated like family. Will recommend to everybody i know. More
by chesnicholson
Employees Worked With
August 31, 2025
My service tech Todd was very good and relay to me all the things that my truck needed and I appreciate that and they took care of it and I’m pleased with Napleton the things that my truck needed and I appreciate that and they took care of it and I’m pleased with Napleton More
by benawillis6952
Employees Worked With
August 29, 2025
Mike was professional and prompt in facilitating the service. I liked not being pressured to get extra services. I have a very low mileage vehicle and appreciated not being treated like a patsy. I will service. I liked not being pressured to get extra services. I have a very low mileage vehicle and appreciated not being treated like a patsy. I will continue to seek service at Napleton as long as they remain honest and professional. More
by mozellepruitt
Employees Worked With
Mike Olsen
August 28, 2025
My car was towed here for service and it was completed in one day. Mike was very helpful and it was great communication. one day. Mike was very helpful and it was great communication. More
by ashleywb
Employees Worked With
August 27, 2025
Courteous, knowledgeable personnel. Keeps customers informed on progress of repairs and provides explanation of problems and costs. Comfortable waiting area. Keeps customers informed on progress of repairs and provides explanation of problems and costs. Comfortable waiting area. More
by canoli05
Employees Worked With
August 26, 2025
The service done on my vehicle was great. Hector, kept me up to date on the repairs. Everything was done in a timely manner. Hector, kept me up to date on the repairs. Everything was done in a timely manner. More
by blackice313
Employees Worked With
August 25, 2025
The experience with Mr. Allen Washington was exceptional, efficient, and extraordinarily helpful. Thank you Mr. Allen for your great work ethic and precision Allen Washington was exceptional, efficient, and extraordinarily helpful. Thank you Mr. Allen for your great work ethic and precision More
by Joey Conord
Employees Worked With
August 23, 2025
Pleasant, welcoming, professional, with busy mechanic/techs and other helpful support staff — all friendly AND focused on the tasks of taking care of the care and driver! mechanic/techs and other helpful support staff — all friendly AND focused on the tasks of taking care of the care and driver! More
by Ksawyer
Employees Worked With
Mike Olsen
