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Napleton Downtown Chevrolet Buick GMC
Chicago, IL
1,233 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,233 reviews
February 24, 2026
My experience at dealership was great. The service person explained everything so I could understand The service person explained everything so I could understand More
by Patricia Whitfield
February 19, 2026
The buying process was easy, Yancy was amazing. He listened to what i wanted, gave me some options, he even looked for options at other dealers. He explained the options and went through the vehicl He listened to what i wanted, gave me some options, he even looked for options at other dealers. He explained the options and went through the vehicle with me. He was clear and attentive about the process. My next Chevy will be purchased from Yancy. He was also the inly sales representative who thought to ask me if I needed help. 5 others walked by me and two others were in their office on their phones, but saw me. I appreciate the service he provided and love my new vehicle. Alfred A Garza More
by Garzaac97
Employees Worked With
Yancy
February 18, 2026
Great service and excellent customer service from G. N.C.Team members made me feel at home N.C.Team members made me feel at home More
by Patricia Kelley
Employees Worked With
February 18, 2026
Excellent service and comfortable waiting area. My service advisor Todd was very knowledgeable and helpful in assisting me with my vehicle. The technician David took care of the maintenance needed My service advisor Todd was very knowledgeable and helpful in assisting me with my vehicle. The technician David took care of the maintenance needed to my vehicle in a timely manner. My vehicle was thoroughly cleaned when returned to me. More
by Poochie
February 06, 2026
Thorough and upfront with pricing and vehicle needs. Would recommend and have been a customer for 5 years Would recommend and have been a customer for 5 years More
by JT
Employees Worked With
February 05, 2026
Mr.Andrell, very kind patient with me knowledgeable ,personable he may sure that I got the car that I wanted Thanks ,personable he may sure that I got the car that I wanted Thanks More
by Happy Sunday
Employees Worked With
February 05, 2026
I have always had good experiences here my car was taken in at my àppointment time everything i requested was taken care of in a timely mannered and my car was washed before it was returned to me i am very in at my àppointment time everything i requested was taken care of in a timely mannered and my car was washed before it was returned to me i am very satisfied with my service More
by Dee
Employees Worked With
February 05, 2026
The service team at Napelton was attentive and quick to remedy the issue with my car. They were very kind and courteous. remedy the issue with my car. They were very kind and courteous. More
by yola959
Employees Worked With
February 04, 2026
I received exceptional service from the service department at Napleton Downtown. Thanks again to Martin and Raul for your professionalism and willingness to assist me. department at Napleton Downtown. Thanks again to Martin and Raul for your professionalism and willingness to assist me. More
by Toyiawilb
Employees Worked With
Martin Turner, and Raul
February 03, 2026
I have purchased several vehicles from this location from the same salesman Allen Washington who is very knowledgeable and professional the same salesman Allen Washington who is very knowledgeable and professional More
by Kmjoli
Employees Worked With
