Napleton Downtown Chevrolet Buick GMC

The repair was completed and I am satisfied with the work that was done. I will recommend this service repair location to friends or family. that was done. I will recommend this service repair location to friends or family. More

Great experience! !’Excellent customer service!! I 100% recommend Todd at service department .he gave my husband and I good service with our vehicles!! 10/10 service! !’Excellent customer service!! I 100% recommend Todd at service department .he gave my husband and I good service with our vehicles!! 10/10 service! 😊💯 More

Todd in service is a good person. The work that has been done on my car is shoddy. I'm going to have to find another dealership for my service needs The work that has been done on my car is shoddy. I'm going to have to find another dealership for my service needs More

He is very kind man and straight forward. He knows what are he’s doing and very honest and helpful. He knows what are he’s doing and very honest and helpful. More

Mr. Michael is a true gentleman, professional and very kind. He was knowledgeable, experienced and kind. kind. He was knowledgeable, experienced and kind. More

Martin and the rest of the service reps are thorough and very customer oriented. Everything went smoothly. very customer oriented. Everything went smoothly. More

Great experience with the Napleton Downtown service department, who worked promptly to resolve the issue with my Buick! department, who worked promptly to resolve the issue with my Buick! More

Todd Morrison was professional and thorough in providing me with explanations regarding the services my vehicle required. He was transparent regarding the pricing for parts, labor, and the approximate wait me with explanations regarding the services my vehicle required. He was transparent regarding the pricing for parts, labor, and the approximate wait time. My vehicle was ready within the stated time. The professionalism and courteous attitude of Todd Morrison, his ability to give thorough explanations, and pricing transparency, helped me tremendously in understanding why the services needed to be done, and to absorb what the costs would be. After all, the price of most goods and services have gone up in our economy, some unbelievably, and we as consumers have to remain informed on our spending. Excellent customer service is highly valued, and expected by consumers. Todd demonstrated that, and this was one my best consumer experiences of the year!, With gratitude, B. More

These people had me wait over two hours for an oil change that I had an appointment for. There’s obviously no order there. I watched people who got there after me leave. I probably still would be sitting the that I had an appointment for. There’s obviously no order there. I watched people who got there after me leave. I probably still would be sitting there if I hadn’t gotten up and asked about my car because when I did it was just sitting there. Lord knows, when it got done. Do not buy a car from here. Don’t get service from there. Go somewhere that values your time. And I think they over charged me on the oil change. More

I had my 2015 Chevy Tahoe in for oil change and tire rotation on Wednesday 12-17-25, the experience was great. The new procedures required in the shop video streaming the failures and passing during the rotation on Wednesday 12-17-25, the experience was great. The new procedures required in the shop video streaming the failures and passing during the multi point inspection is great. You get to see what the technician is seeing, very similar to thr old days when the mechanic would come get you, take you to your vehicle and point out the problems before initiating a repair. I think this is great glad to see it back and digital!!! More