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Napleton Downtown Chevrolet Buick GMC
Chicago, IL
1,227 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,227 reviews
February 05, 2026
I have always had good experiences here my car was taken in at my àppointment time everything i requested was taken care of in a timely mannered and my car was washed before it was returned to me i am very in at my àppointment time everything i requested was taken care of in a timely mannered and my car was washed before it was returned to me i am very satisfied with my service More
by Dee
Employees Worked With
February 05, 2026
The service team at Napelton was attentive and quick to remedy the issue with my car. They were very kind and courteous. remedy the issue with my car. They were very kind and courteous. More
by yola959
Employees Worked With
February 04, 2026
I received exceptional service from the service department at Napleton Downtown. Thanks again to Martin and Raul for your professionalism and willingness to assist me. department at Napleton Downtown. Thanks again to Martin and Raul for your professionalism and willingness to assist me. More
by Toyiawilb
Employees Worked With
Martin Turner, and Raul
February 03, 2026
I have purchased several vehicles from this location from the same salesman Allen Washington who is very knowledgeable and professional the same salesman Allen Washington who is very knowledgeable and professional More
by Kmjoli
Employees Worked With
January 31, 2026
Quick and professional. Clearly communicated the process, honest timelines. Mike made sure everything was taken care of, followed up with me. Highly recommend Clearly communicated the process, honest timelines. Mike made sure everything was taken care of, followed up with me. Highly recommend More
by prowell11
January 29, 2026
Never have parts, can’t figure out the issue with my car and i keep having the same issues with my speakers, CarPlay, and my suspension that they fixed and it’s making the same noise and i keep having the same issues with my speakers, CarPlay, and my suspension that they fixed and it’s making the same noise More
by Ajeane3
January 26, 2026
I went there with screeching brakes that are still under warranty. They did not fully inspect brakes but just measured them from the side and said they were ok. More focused on other things than what I came warranty. They did not fully inspect brakes but just measured them from the side and said they were ok. More focused on other things than what I came in for. I've had my car for 7 years (bought it new). Brakes have never screeched just because it is cold. I must need to pay to get a real inspection even though the brakes and rotors are still under warranty More
by booker.jacqueline
Employees Worked With
January 24, 2026
I was satisfied with my oil change and my tire rotation for my 2013 yukon denali for my 2013 yukon denali More
by afj520
Employees Worked With
January 23, 2026
I really appreciate the patience of Allen. He is very knowledgeable of different cars and it helped me a lot. Thank you again. He is very knowledgeable of different cars and it helped me a lot. Thank you again. More
by rpegues1994
Employees Worked With
January 22, 2026
Horrible experience! This is the 2nd time I’ve experienced horrible service, especially from the service rep Mike Olsen. Communication is horrible my vehicle was kept for This is the 2nd time I’ve experienced horrible service, especially from the service rep Mike Olsen. Communication is horrible my vehicle was kept for a month for service that should’ve taken a week. No one ever answers or calls for updates I will never patronize this location ever again! More
by Chanel W.
Employees Worked With
Mike Olsen
