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Napleton Downtown Chevrolet Buick GMC
Chicago, IL
1,203 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,203 reviews
December 23, 2025
Worked with Jamar on purchasing a used 2024 Equinox. The pricing was great and the sales experience was incredible. Jamar was very responsive and detailed. The purchasing process was smooth and simple. The pricing was great and the sales experience was incredible. Jamar was very responsive and detailed. The purchasing process was smooth and simple. Would highly recommend Jamar to anyone looking for a car. More
by saicon108
Employees Worked With
Jamar
December 16, 2025
Napleton's Downtown dealership is the go to place for servicing our Buick's. We have consistently received great service and friendly treatment from the staff. And their work has always been completed servicing our Buick's. We have consistently received great service and friendly treatment from the staff. And their work has always been completed as expected at fair prices! More
by jimbowler
December 15, 2025
The service is very good and fast thanks for everything stay strong and safe thanks stay strong and safe thanks More
by Headwead phil
December 13, 2025
This was my first time at Napleton downtown Buick, receiving an oil change. Todd was very helpful, service was fast and excellent. receiving an oil change. Todd was very helpful, service was fast and excellent. More
by elizabethtaylor6137
Employees Worked With
December 12, 2025
The service was very good and really quick I was completely satisfied and recommend them completely satisfied and recommend them More
by Jonesmiriam23
Employees Worked With
December 10, 2025
Prompt service, clear explanation, friendly interactions, and reasonable pricing. It was as desirable as one could wish. and reasonable pricing. It was as desirable as one could wish. More
by Don
Employees Worked With
November 29, 2025
My service was done professionally and with awesome customer service! I was provided a realistic completion time and all of the staff smiled and greeted me warmly. I will definitely continue doing busi customer service! I was provided a realistic completion time and all of the staff smiled and greeted me warmly. I will definitely continue doing business with them. More
by gena2k20
Employees Worked With
Other Employees :
The guy that prepped my car for exit and the young man that worked on my car were awesome too!
November 21, 2025
Oil change was quick and easy. Mike said it would take about an hour and it did. Mike said it would take about an hour and it did. More
by J.kojis
Employees Worked With
