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Napleton Downtown Chevrolet Buick GMC

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
1,233 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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2720 S Michigan Ave

Chicago, IL

60616

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Showing 1,233 reviews

January 31, 2026

Quick and professional. Clearly communicated the process, honest timelines. Mike made sure everything was taken care of, followed up with me. Highly recommend More

by prowell11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Acre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for this glowing review! We are thrilled to hear that Mike took excellent care of you. We truly appreciate your business and we hope to work with you in the future. - The Napleton Downtown Buick GMC Team

January 29, 2026

Never have parts, can’t figure out the issue with my car and i keep having the same issues with my speakers, CarPlay, and my suspension that they fixed and it’s making the same noise More

by Ajeane3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Todd Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Gruman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Acre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Diaz
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

We aim to deliver solutions efficiently, so I am disheartened to learn about the continued issues with your speakers, CarPlay, and suspension. I want to provide the repairs and accommodations you need, so let's connect so that we may work toward resolutions together. I will look for your contact information, but please reach out directly to chicagofeedback@napleton.autos - Napleton Downtown Chicago. Thank you.

January 26, 2026

I went there with screeching brakes that are still under warranty. They did not fully inspect brakes but just measured them from the side and said they were ok. More focused on other things than what I came More

by booker.jacqueline
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Gruman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jan 27, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

We're committed to providing thorough and attentive service, so it's concerning to know that your brakes weren't fully inspected during your visit. We'd like the chance to make things right and ensure that your concerns are fully addressed. Please reach out directly tochicagofeedback@napleton.autos. - Napleton Downtown Chicago

January 24, 2026

I was satisfied with my oil change and my tire rotation for my 2013 yukon denali More

by afj520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jan 26, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for the great review. We look forward to seeing you again at Napleton Downtown Buick GMC!

January 23, 2026

I really appreciate the patience of Allen. He is very knowledgeable of different cars and it helped me a lot. Thank you again. More

by rpegues1994
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jan 23, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for choosing Napleton Downtown Buick GMC and for sharing your experience! We're happy to hear Allen was so helpful.

January 22, 2026

Horrible experience! This is the 2nd time I’ve experienced horrible service, especially from the service rep Mike Olsen. Communication is horrible my vehicle was kept for More

by Chanel W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Olsen
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Jan 26, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Chanel, we are truly sorry to hear about your negative experiences and the communication issues you faced. We pride ourselves on providing timely and efficient service, so it's concerning to hear that we fell short in this case. We would appreciate the opportunity to discuss your concerns further and see how we can rectify this situation. Please reach out directly to chicagofeedback@napleton.autos - Napleton Downtown Chicago.

January 20, 2026

I had a wonderful experience at Napleton Downtown. My salesperson Eric was awesome! He made sure I was well taken care of. He didn’t pressure me and guided me through the whole process. I appreciated More

by Brittaneicain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric
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Jan 21, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Brittanei, it's wonderful to hear that Eric provided such a supportive and patient experience. Thank you for recommending Napleton Downtown Buick GMC and our team!

January 19, 2026

Todd was great with taking care of my truck, as well as things I needed to take care on my truck. He was accurate on his timeframe and when I should expect to get my truck back. Also he explained things to More

by Bernice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jan 20, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Hi Bernice, thank you for sharing your positive feedback about Todd's work on your truck. We truly appreciate your business and we look forward to seeing you again at Napleton Downtown Buick GMC!

January 17, 2026

Great facility and the staff are fantastic! I always get great service and pricing from Napleton More

by amacc02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jan 19, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for leaving Napleton Downtown Buick GMC your positive feedback!

January 15, 2026

I appreciate all employees there and the service dept is great.love it love it More

by Jefferymason50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Print
Jan 16, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for the positive feedback, Jeffery! We're glad you appreciate our employees and the service department at Napleton Downtown Buick GMC. We're happy to hear you love it!

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