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Napleton Downtown Chevrolet Buick GMC
Chicago, IL
1,233 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,233 reviews
January 14, 2026
Great Service, Nice Waiting area, everyone had a nice attitude, and they finished my car quick attitude, and they finished my car quick More
by sych71
January 13, 2026
Great experience! Andrell is a Phenomenal Sales Associate! Good interpersonal skills, professional & knowledgeable about the business! Haggle free process, comfortable Andrell is a Phenomenal Sales Associate! Good interpersonal skills, professional & knowledgeable about the business! Haggle free process, comfortable car buying experience done in less than 2 hours. Thank you for your service! More
by Limarcus
January 11, 2026
Excellent service from start to finish. Will be back to this establishment. Todd was very helpful and got my oil change completed in under an hour on a Friday (late morning)! Will be back to this establishment. Todd was very helpful and got my oil change completed in under an hour on a Friday (late morning)! More
by chellet71
Employees Worked With
January 10, 2026
Mr Andrew was very professional that made me as a buyer comfortable yes I would refer customers to him comfortable yes I would refer customers to him More
by owensp1950
Employees Worked With
January 10, 2026
Great placgo locatione to do business with will return again to do business nice location go location again to do business nice location go location More
by Money norm
January 10, 2026
It was great working with Mr Todd. He was professional and efficient in taking care of the service needed. He was professional and efficient in taking care of the service needed. More
by AD
Employees Worked With
January 09, 2026
Very nice crew, professional and friendly. Minimum two hour wait while the oil change but it gets done well and most importantly I’ve never had any problems after any service done here. Minimum two hour wait while the oil change but it gets done well and most importantly I’ve never had any problems after any service done here. More
by lichalu5
Employees Worked With
Mike Olsen
January 09, 2026
Brought my car in for two recall and one warranty item. Everything went according to plan in a timely matter and the car was washed upon picking it up Everything went according to plan in a timely matter and the car was washed upon picking it up More
by Myke089
Employees Worked With
January 09, 2026
Excellent service from start to finish. Will be back to this establishment. Todd was great! Will be back to this establishment. Todd was great! More
by Number88
Employees Worked With
