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Napleton Downtown Chevrolet Buick GMC
Chicago, IL
1,203 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,203 reviews
October 03, 2025
When I go to the service department, I’m always greeted with a smile & a helpful hand. with a smile & a helpful hand. More
by hawkins328
October 03, 2025
In and out in about an hour. Oil change, tire rotation, inspection of fluids and those other things that are inspected. Got a basic car wash! I’m very pleased. Oil change, tire rotation, inspection of fluids and those other things that are inspected. Got a basic car wash! I’m very pleased. More
by Tatem5
Employees Worked With
September 30, 2025
Attempted to not down full free 1st service had I not marked my tires would have omitted free tire rotation, after confirming it was done marked my tires would have omitted free tire rotation, after confirming it was done More
by nats0055
Employees Worked With
September 29, 2025
Friendly courteous and very informative. Excellent job on keeping me updated on cost of repairs Excellent job on keeping me updated on cost of repairs More
by clorge1955
Employees Worked With
September 27, 2025
It is a good dealership. I still feel that they can keep the communication coming quicker. They have the text communication, so how hard can it be to give updates I still feel that they can keep the communication coming quicker. They have the text communication, so how hard can it be to give updates More
by md725706
Employees Worked With
September 27, 2025
They took great care of my car! They took every measure to ensure that they found the problem. I was skeptical at 1st because of past experiences with this dealership, but they did They took every measure to ensure that they found the problem. I was skeptical at 1st because of past experiences with this dealership, but they did a great thorough job this time! More
by eugene.dandridge
Employees Worked With
September 24, 2025
The customer service was excellent! ! Raphael is truly one of their best sales men. This is the third vehicle we've purchased. Service is always outstanding! We Love Napelton and will co ! Raphael is truly one of their best sales men. This is the third vehicle we've purchased. Service is always outstanding! We Love Napelton and will continue to share with others in need of a car purchase! Thank everyone who made it happen for us! More
by James Graham
Employees Worked With
Raphael
September 23, 2025
I’ve been going to the same dealership for 20 years $2700 later problem still remains😡 later problem still remains😡 More
by curtiscarey062
Employees Worked With
September 20, 2025
Fast, efficient, and friendly service. . Details of services required were discussed and understood before service. . Details of services required were discussed and understood before service. More
by Alexo
Employees Worked With
