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Napleton Downtown Chevrolet Buick GMC
Chicago, IL
1,212 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Top Reviewed Employees
Latest Reviews
May 12, 2026
Great clean place, friendly staff The service rep was
informative. I like that fact I was able to follow link for status updates, plus you have the best coffee of any dealership
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by ALGIEHOLLIE
Verified Customer
Verified Customer
Employees Worked With
May 12, 2026
Great experience I was able to get my car in fast and
service was done before I got off of work so that was a plus for me overall great experience
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by Tbowens0212
Verified Customer
Verified Customer
May 11, 2026
If you're going to charge for credit card transactions,
you should have a cash drawer ready. Also, I shouldn't have to wait for someone to pull into Hyundai service for the GM guy to realize he should prob
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by victor3804
Verified Customer
Verified Customer
Employees Worked With
Service department
Dealership Inventory (205 Vehicles)
Amenities
- After Hours Drop-Off
- Authorized Parts Store
- Automated Car Wash
- Cable TV
- Customer Lounge Area
- Drive-In Service
- Express Service
- Free Coffee
- Free Loaner Cars
- Free WiFi
- Instant Financing
- Quick Lube
- Shuttle Service
- Vending Machines
- Children's Play Room
- Rental Car Service Onsite
- Television
