Napleton Ford of Oak Lawn

I bought a ford in October ... I extended the warranty.... I paid extra for paint and interior protection.... I wanted the car to be the best car I ever bought.... fast forward to today...my car warranty.... I paid extra for paint and interior protection.... I wanted the car to be the best car I ever bought.... fast forward to today...my car breaks in a parking lot in Cartersville Ga..... I call roadside assistance me, they ask me a lot of questions and then they leave me hanging, twice.... I call the local ford dealer and the person on the phone tells me that’s fords problem not there’s..... Really?! Can you figure out that every person in your company is a Ford representative? Thank god I have a AAA. Card.... in the morning I have to call so that they can bring my car to the Ford dealer in Cartersville, Ga. Your system doesn’t work very well.... Thank god this didn’t happen further down the road where I would have been stranded in the Smokey mountains... so I gave you my survey comment... I expect you to reply to me.... stranded in Georgia, Ralph Autullo 7540 15th Street, Vero Beach Florida 772-538-7008... I bought the car at Hawk ford, Oak Lawn, Illinois . I’m trying to get it fixed at Pugmire Ford, Cartersville, Ga... When I break down , I expect Ford to help me When I tell a human being that I am broke down and can’t get some computerized system to help me that They contact Ford and help me ... not make me fend for myself where I don’t know a soul... so let’s see what happens. I’m rating my Hawk Ford dealer high but I am rating Ford motor company low ....Found On Road Dead low... FORD... I want a response to this in a timely fashion More

Everyone is always friendly. The service advisor text you and let you know if you need anything to text them with any qyestions and concerns. The dealership is always clean . you and let you know if you need anything to text them with any qyestions and concerns. The dealership is always clean . More

Recall My explorer had a recall to do. so I dropped it off a day earlier so if they can work on it early they can. they completed it quickly and I was able t My explorer had a recall to do. so I dropped it off a day earlier so if they can work on it early they can. they completed it quickly and I was able to pick it up early. the process was painless. More

I always have the best service and support with Joe. The process was seamless and we love our new Ford Escape! Thank you so much! process was seamless and we love our new Ford Escape! Thank you so much! More

Excellent and efficient service. Tod Maca in the service department provided excellent service. I tried the automated check in kiosk which did not work. Tod wound up checking me in. Great experience. department provided excellent service. I tried the automated check in kiosk which did not work. Tod wound up checking me in. Great experience. More

Honest and fair. Salesman was not pushy. They had the vehicle I was looking for . Good discount on pricing. Would recommend to friends and family members vehicle I was looking for . Good discount on pricing. Would recommend to friends and family members More

Very friendly and great service. They were very helpful and I usually never have a problem when I come in for an oil change. Also very informative. and I usually never have a problem when I come in for an oil change. Also very informative. More

I have been with this dealership over twenty years and have had positive experience in all of those years. I hope to continue a positive experience have had positive experience in all of those years. I hope to continue a positive experience More

Great service on timeGreat communication between service Great service on time Great communication between service an myself Professional crew Explained my report was very pleased with clean service depar Great service on time Great communication between service an myself Professional crew Explained my report was very pleased with clean service department would recommend to anyone More

Thanks for helping me out Paul. When my truck break down again I would come back and I will send some of my friends to ford. again I would come back and I will send some of my friends to ford. More