Napleton Ford of Oak Lawn

Counter person not wearing mask over nose. Quoted rear brake pads at $375 had them done for $200 at quick stop! The work was done on time. brake pads at $375 had them done for $200 at quick stop! The work was done on time. More

I've already done this! I found the service very good, especially the rep named Amber - she was the ideal customer service rep. I expect to be back next year and hope to get her again. especially the rep named Amber - she was the ideal customer service rep. I expect to be back next year and hope to get her again. More

Friendly , fast, and efficient, courtious. The staff was so nice I would recommend others to this facility in a heartbeat. Best service ever. Nice and clean so nice I would recommend others to this facility in a heartbeat. Best service ever. Nice and clean More

I missed the hot drinks. I am happy you have two waiting rooms for social distance. I thought an early appointment would have less people but that didn’t happen. rooms for social distance. I thought an early appointment would have less people but that didn’t happen. More

Hawk Ford is the dealership i choose to have my car service there, my service visit this time i was not kept adviced of what was happening to my car. I asked to speak with the manager who updated me. T service there, my service visit this time i was not kept adviced of what was happening to my car. I asked to speak with the manager who updated me. Thank you . Jaime Benck More

Very professional! Very good experience! The repair was timely and I was communicated to throughout the process. My next purchase will definitely be made at this dealership! timely and I was communicated to throughout the process. My next purchase will definitely be made at this dealership! More

Salesman was great! Very knowledgeable and professional. He made the process extremely easy and straightforward. I go to this dealership because of him. I do not use this dealership for service because t He made the process extremely easy and straightforward. I go to this dealership because of him. I do not use this dealership for service because their service is abysmal in every way!!! Since the Hawkinson family sold the dealership it has seriously suffered. If my salesman leaves or retires, I will shop elsewhere. More

Very good. 2nd car I bought From there and been great both times. Would highly recommend this dealership to anyone looking to purchase a vehicle. both times. Would highly recommend this dealership to anyone looking to purchase a vehicle. More

Everytime I bring my car in to be looked at they always do a good job. Never had any problems always good service. Great work do a good job. Never had any problems always good service. Great work More

The guy at the service counter was a complete jerk. Told me he takes his reservations first. No cars I the shop mind you just 3 guys standing around. Told me it will be a two hour wait. Said ok and sat down me he takes his reservations first. No cars I the shop mind you just 3 guys standing around. Told me it will be a two hour wait. Said ok and sat down. Then I see my car pulled in the shop and it was done in 10 min. Why the my reservations come first story when its not true. He was an xxx. More