Napleton Ford of Oak Lawn

Felt like a number I just wish I could get treated like I spent $75K 6 months ago on a 2019 Ford Truck that's all. Service managers were dismissive and lacked the basic I just wish I could get treated like I spent $75K 6 months ago on a 2019 Ford Truck that's all. Service managers were dismissive and lacked the basic skill of listening to the customer. I tried to explain an issue I'm having with the door, even offered to take the technician/manager for a drive to show the problem but they declined. Door is still broken... More

Always get great service ! Work done in a timely fashion! Needed to ask questions about my vehicle and Amber called a salesman to help us Salesman Ramy went out of his way to get us the info we n fashion! Needed to ask questions about my vehicle and Amber called a salesman to help us Salesman Ramy went out of his way to get us the info we needed ! Thanks More

Great and quick service. Vehicle brought for regular service and was done within 30 minutes. Alex at service desk was courteous and efficient. Would definitely continue to Avail of their services in the service and was done within 30 minutes. Alex at service desk was courteous and efficient. Would definitely continue to Avail of their services in the future. More

Eva in service dept. kept me informed the whole time. Everything is running great. for my Ford Taurus X. See you on the next service event. Everything is running great. for my Ford Taurus X. See you on the next service event. More

Quick lane service writers are Great!! I was a little dissatisfied with oil dropped on my bumper. But good service in Quick lane. I would recommend. dissatisfied with oil dropped on my bumper. But good service in Quick lane. I would recommend. More

My vehicle was completed quickly and the staff was very knowledgeable and pleasant and I got a complete report on the condition of my brakes tires filters and battery bottom line very satisfied knowledgeable and pleasant and I got a complete report on the condition of my brakes tires filters and battery bottom line very satisfied More

I received such exceptional customer service on my service visit. Todd my service advisor provided me excellent service as usual. Albert and Darryl drove me home and then picked me up when my car was service visit. Todd my service advisor provided me excellent service as usual. Albert and Darryl drove me home and then picked me up when my car was ready. I had such a great experience. More

Very satisfied with the job done. Will return again for any sevice needed. I made an appointment before visiting and was taken in by my appointment time. any sevice needed. I made an appointment before visiting and was taken in by my appointment time. More

My experience at this dealer ship was meant with mixed feelings, but overall handled well. The only complaint I really have is the financial department that had me sign the deal was rather ride to me. feelings, but overall handled well. The only complaint I really have is the financial department that had me sign the deal was rather ride to me. More

Great work! Repair diagnosed quickly and completed days ahead of schedule. Eva was great to work with and she kept me informed. Great customer service. Always get great work from Hawk Ford service. ahead of schedule. Eva was great to work with and she kept me informed. Great customer service. Always get great work from Hawk Ford service. More