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Napleton Ford of Oak Lawn

Oak Lawn, IL

4.7
3,754 Reviews
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6100 W 95th St

Oak Lawn, IL

60453

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Showing 3,754 reviews

February 08, 2020

Fast and courteous service. Everything was explained to me in full. My car was repaired before the time frame that was given. Paul was courteous and professional! More

by c.ullrich
Recommend Dealer
Yes
Employees Worked With
Paul Stassin 5 stars!
February 08, 2020

Thanks for helping me out Paul. When my truck break down again I would come back and I will send some of my friends to ford. More

by 1CNNER
Recommend Dealer
Yes
Employees Worked With
Paul Werges
February 06, 2020

Not sure if I would reccomend only had an oil change done but not is regular service if amber is the taker of the complaint More

by Bombero
Recommend Dealer
No
Employees Worked With
Mike Hopkins, Dave Brearley
Feb 07, 2020 -

Napleton Ford of Oak Lawn responded

Thank you for visiting us here at Hawk Ford of Oak Lawn. We appreciate your business and want to thank you for coming in for your oil change. Please give us a call to discuss your experience more to see how we can improve our services. We look forward to hearing from you soon!

February 06, 2020

Awesome, helpful,and very professional and knowledgeable.that is all I have to say about my visit to Hawk Ford today February the 4th 2020 More

by PAMKRULL
Recommend Dealer
Yes
Employees Worked With
Paul Werges
February 06, 2020

Excellent service.Luv coming to Ford. For service and sales. Best service ever. Also luv the waiting room . Nice and comfortable. And good refreshments..the best. More

by GILBERTRANDLE8214
Recommend Dealer
Yes
Employees Worked With
Paul Werges
February 06, 2020

Below ok. You're told that your cat had all fluids refilled, then it snows a few days later and you come to find out that your windshield washer fluid reservoir is EMPTY. Another fail for HAWK Ford. More

by CARLOS
Recommend Dealer
No
Employees Worked With
Quicklane service, no names given.
Feb 17, 2020 -

Napleton Ford of Oak Lawn responded

Hi Carlos, Thank you for leaving us your review and sharing your experience. We are disappointed to hear you had such negative experiences here with us. Management has been informed and they should be reaching out, if they have not done so already. Please reach out to us at 708-599-6000 if you have any additional questions or concerns.

Feb 17, 2020 -

CARLOS responded

I don't know if I want to deal with your service department anymore. I'm very hesitant to believe everything will get done ther right way the first time. I'm currently looking into service departments at other Ford dealers. I'm certainly not buying my next car from Hawk, as I had previously planned.

February 06, 2020

As always, the Quick Lane team took great care of me. Quick and efficient service for my car means a lot to me. I’m never disappointed when coming in 😊 More

by SANDYJ0914
Recommend Dealer
Yes
Employees Worked With
Alex, Amber, & Connor
February 05, 2020

The service I receive from Hawk is simply the best. I'm a satisfied customer. The service (oil change) was done in a timely manner. The staff was very polite and very helpful. The waiting area is clean an More

by lthom0430
Recommend Dealer
Yes
Employees Worked With
Alex Marcinkowski
February 04, 2020

This is my second time having my SUV serviced at Hawk Ford and I am highly satisfied with the service and attention of employees I have dealt with. Thank you! More

by Crystal
Recommend Dealer
Yes
Employees Worked With
Eva
February 04, 2020

Hawk Ford has very conscientious employees every time that I visit. My car at Hawk Ford and have brought it back for service three times. I am very happy More

by IRVCRRX
Recommend Dealer
Yes
Employees Worked With
Ken Klein
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