Napleton Ford of Oak Lawn

Always Excellent The Service Center at Hawk Ford of Oak Lawn is fast, professional, extremely organized. The team members have great personalities, very knowledgeable The Service Center at Hawk Ford of Oak Lawn is fast, professional, extremely organized. The team members have great personalities, very knowledgeable and they make sure you are informed at every major step (which includes text messages in case you have questions and to give you updates). The facility is modern and comfortable while you wait. I highly recommend them. More

ALEX -SERVICE MANAGER Alex (service manager) is always very friendly & will answer any questions you have. Alex answered questions & did get pricing for new tire when reque Alex (service manager) is always very friendly & will answer any questions you have. Alex answered questions & did get pricing for new tire when requested for my ford More

20,000, oil change/maintenance inspection I recently visited Hawk Ford, Oak Lawn, for maintenance and oil change, as usual I received Great Service, Quick Lane Mgr. has always been great. I wo I recently visited Hawk Ford, Oak Lawn, for maintenance and oil change, as usual I received Great Service, Quick Lane Mgr. has always been great. I would not take my Ford Edge to anyone else. Completed job as promised, within 30 minutes time. Thank you, More

I came in for a 15,000 mile service maintenance and a recall that was sent to my Ford app Awesome employees here!! They even made it a point to wash my car before I left!! I only wished I would have recall that was sent to my Ford app Awesome employees here!! They even made it a point to wash my car before I left!! I only wished I would have known about using my Ford Points to pay for my service before I paid for it outright! So, maybe have the cashiers More

Great service with some slight shortcomings Kathleen was great to deal with. She helped me retrieve some items from my vehicle later in the day. I enjoyed the touchscreen registration and how Kathleen was great to deal with. She helped me retrieve some items from my vehicle later in the day. I enjoyed the touchscreen registration and how quickly the car was taken in for repair. Although, I opted for text communications regarding my visit, I didn't receive any responses until days later. I didn't mind that my visit turned into a long wait. I had WiFi and television to keep me busy. More

Got what I needed Great customer service from the time I walked through the door, till getting the keys to my new truck. I was given option to choice from with no press Great customer service from the time I walked through the door, till getting the keys to my new truck. I was given option to choice from with no pressure. More

I have been dealing with this dealership since 1994 .I have dealt with new car salesman,used car salesmen,service and even the body shop. My experiences have always been good. All staff personnel have alw have dealt with new car salesman,used car salesmen,service and even the body shop. My experiences have always been good. All staff personnel have always been very helpful and professional.I would recommend this dealer to anyone looking for an all around good experience with a car dealership More

Everybody was professional and wait time was short. I was expecting good service and that’s what I received in the past and that’s what I received expecting good service and that’s what I received in the past and that’s what I received More

Brian helped me from start to finish. When I became discouraged a little after seeing the price of the car note I was going to have to pay for the titanium Ford escape, he found cars that would get me discouraged a little after seeing the price of the car note I was going to have to pay for the titanium Ford escape, he found cars that would get me the car note I wanted. However, after not liking the cars, I ended up with the car I loved from the beginning, the titanium Ford Escape. I’m just going to have to close my eyes when my auto debit for my car note hit. Thank you Brian! More