
Napleton Ford of Oak Lawn
Oak Lawn, IL
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I would’ve rather talked to the actual mechanic who diagnosed my car vs the guy handling the customers at the front desk. I paid $170 for a diagnostic test that I was told would be $150 when I called f diagnosed my car vs the guy handling the customers at the front desk. I paid $170 for a diagnostic test that I was told would be $150 when I called for me not to even be able to talk to the mechanic who checked it out. I tried asking the front desk associate who gave me my papers about what was wrong but it felt As if he was just trying to get me to spend more money and he was dismissive. I ended up having to ask the guy who pulled my car around to ask a mechanic what specific part I needed because I didn’t know what it was. $170 just to get a sheet of paper and not be able to speak with a mechanic. Super bad business! More
The dealership provided fast, thorough, efficient, and caring service. They were prompt, approachable and willing to provide information about my problem. caring service. They were prompt, approachable and willing to provide information about my problem. More
Kathy was the Service person I talked to. She went out of her way to help & get the car back to me right away. She was friendly & seemed genuinely glad to help. She went out of her way to help & get the car back to me right away. She was friendly & seemed genuinely glad to help. More
The service at the Quick Lube department is always clean, helpful and efficient. It is the only place I have service the engine of my truck. helpful and efficient. It is the only place I have service the engine of my truck. More
Brought my truck in for a tailgate latch recall and a works package The oil change was performed but I was informed the parts to fix the tailgate were back ordered it would have been nice to know this works package The oil change was performed but I was informed the parts to fix the tailgate were back ordered it would have been nice to know this in advance as I would have just waited for the oil change instead of getting picked up More
While initially concerned about the price of the repairs needed, i was happy with the outcome. I have a 2017 Ford Edge that has only been serviced by Hawk Ford. Thank you Paul for your service. needed, i was happy with the outcome. I have a 2017 Ford Edge that has only been serviced by Hawk Ford. Thank you Paul for your service. More