Napleton Ford of Oak Lawn - Service Center

Oil change It was pretty crowded when I got there so I expected to wait longer than I actually did. Great job of getting me in and out in a timely manner. It was pretty crowded when I got there so I expected to wait longer than I actually did. Great job of getting me in and out in a timely manner. More

My experience was comfortable. My five star review was given because my service check in specialist was informative as well as courteous The environment was also friendly and cour My five star review was given because my service check in specialist was informative as well as courteous The environment was also friendly and courteous. More

I dropped off and waited. Nothing out of the norm. I was a little late due to some road construction traffic. However, I didnt mind waiting for my oil change and they had to replace a taillight for me. I was a little late due to some road construction traffic. However, I didnt mind waiting for my oil change and they had to replace a taillight for me. More

The people were friendly and helpful and service was quick. It did help to make an appointment prior to my visit. I believe that facilitates a quick turn around time. quick. It did help to make an appointment prior to my visit. I believe that facilitates a quick turn around time. More

Very nice and helpful. People in the service department were very friendly. They finished with my car st the exact time they said they would. No problems so far but time will tell. were very friendly. They finished with my car st the exact time they said they would. No problems so far but time will tell. More

Fast service My window would not roll up and it was freezing, they were able to give me a next day appointment and had it fixed that same day. My window would not roll up and it was freezing, they were able to give me a next day appointment and had it fixed that same day. More

Great service. Great Customer service and Vehicle repair was done efficiently. I just think diagnostic pricing should be adjusted depending on the issue. $150.00 for Great Customer service and Vehicle repair was done efficiently. I just think diagnostic pricing should be adjusted depending on the issue. $150.00 for a simple door locking issue diagnostic and labor of almost $200 /hr for a door latch assembly seems a little high. It's not like they were working on transmission or motor. I apologize if I'm wrong and maybe not familiar with pricing but it did seem a little high to me. I would still recomend Hawk Ford for the customer service received. More

Simply outstanding service I always enjoy my visits at Hawk Ford for servicing my vehicle because of the professional way they deal with me and the very personalize touch they p I always enjoy my visits at Hawk Ford for servicing my vehicle because of the professional way they deal with me and the very personalize touch they provide I appreciate them explaining all the issues that arise with my vehicle and I thank them for that greatly. More

Went in for an oil change My visit was a good visit I had a coupon for an oil change which I believe it was a good price 49.00 with the coupon. This was my second visit my firs My visit was a good visit I had a coupon for an oil change which I believe it was a good price 49.00 with the coupon. This was my second visit my first oil change was a complimentary one so it was free. As before the greeter at the sales desk was very courteous and nice. And service was good. Over all I will go back again. unfortunately I don’t recall the gentleman at the front desk name. But for being a busy day on a Saturday he was very nice. (He was wearing a jacket that had A Chicago logo on it if that helps with who he is.) More

Ford Fusion recall Took vehicle in to have a recall corrected, which was performed in a timely manner. Minimal amount of wait time, probably less than an hour... Took vehicle in to have a recall corrected, which was performed in a timely manner. Minimal amount of wait time, probably less than an hour... More