Back

Napleton Ford of Oak Lawn - Service Center

Oak Lawn, IL

4.3
2,530 Reviews

2,530 Reviews of Napleton Ford of Oak Lawn - Service Center

Sort by
October 15, 2019

Service for F150 The only concern was having to schedule an appointment for service and not being able to immediately bring in my vehicle to be checked. This concern More

by MEOWMEOWMIX00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Werges
October 15, 2019

Headlight replacement service Kathy the lady at service counter was very pleasant to deal with. She checked on me and my car and gave me updates. It was also raining that day so sh More

by flowergrowing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Venditti
October 14, 2019

The best service I got there and they fix my side mirror so fast I recommend you guys to all my finds great job hawk ford.... once again great job More

by Jd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Diaz, Mike Hopkins, Omar Noah, Karen Boll, Nick Ristich
October 14, 2019

Great experience like always The staff, the work done and our all around experience was perfect. Everyone was pleasant, helpful and very knowledgeable. Thank you again for servici More

by The Whelans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Boll
October 14, 2019

Untrustworthy I previously paid for services and I did not receive what I paid for. I was told when I returned for service the fees would be waived and all of the More

by KEISHA-HAYES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amber
Oct 15, 2019 -

Napleton Ford of Oak Lawn responded

Hi Keisha, We are very sorry to hear you had to go through this. This has been sent to our service director in hopes of preventing the same situation from happening again. Your feedback helps us improve and we work on bettering ourselves everyday. If there is anything we can do, please let us know. Have a great day.

October 14, 2019

Regular maintenance Went in for an oil change. My air filter and cabin filter also needed changing. This was completed , and everything else checked out good. Ready to go More

by DADDIO560
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Straubing
October 14, 2019

In for airbag recall Staff was prompt and courteous. No need for a long wait. Needed transportation back and forth which was provided. Don't know why they moved the out More

by marz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dealt with sevice desk employees.
October 14, 2019

See what is wrong with truck They did good with checking problem with truck but price overboard and time to fix had breaks done before price to much and to long More

by Lgreen88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul stassin
October 13, 2019

great service, schedulingand facilities I am very satisified that I made my decision to purchase my F150 from Hawk Ford. They have friendly, helpful schedulers with timely delivery of servic More

by lenquas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Werges
October 11, 2019

Greatest service manager Paul is the greatest service manager I have worked with since 1992 when I first went to Ford for service. He provides the most efficient service and h More

by Arthur C Nicholas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo Yousef, Paul Werges
...
201
...