Napleton Ford of Oak Lawn - Service Center
Oak Lawn, IL
2,530 Reviews of Napleton Ford of Oak Lawn - Service Center
Service for F150 The only concern was having to schedule an appointment for service and not being able to immediately bring in my vehicle to be checked. This concern The only concern was having to schedule an appointment for service and not being able to immediately bring in my vehicle to be checked. This concern caused us to have to get our truck towed due to the reported issue. More
Headlight replacement service Kathy the lady at service counter was very pleasant to deal with. She checked on me and my car and gave me updates. It was also raining that day so sh Kathy the lady at service counter was very pleasant to deal with. She checked on me and my car and gave me updates. It was also raining that day so she had the service worker bring my car inside so I didn't have to go out and get wet. I would try to get her the next time I need service at hawk Ford More
The best service I got there and they fix my side mirror so fast I recommend you guys to all my finds great job hawk ford.... once again great job I got there and they fix my side mirror so fast I recommend you guys to all my finds great job hawk ford.... once again great job More
Great experience like always The staff, the work done and our all around experience was perfect. Everyone was pleasant, helpful and very knowledgeable. Thank you again for servici The staff, the work done and our all around experience was perfect. Everyone was pleasant, helpful and very knowledgeable. Thank you again for servicing our needs and look forward to doing business with you in the future. More
Untrustworthy I previously paid for services and I did not receive what I paid for. I was told when I returned for service the fees would be waived and all of the I previously paid for services and I did not receive what I paid for. I was told when I returned for service the fees would be waived and all of the information would be in the system under my account, name, etc. When I went in for service, I was once again given the run around until I had to find the email and insist that the service manager go find the person who contacted me. This service manager just did not want to do what was being asked of her until I asked her why in front of her coworker, who said it would not be a problem. Unfortunately, in my opinion because I had to go through all of this, in my opinion it was/is a problem which as always is a negative reflection on the horrible service I have received from Hawk Ford. The only reason I go there is becasue I purchased the vehicale from there and it is convenient but this will have to change, these people are awful. More
Regular maintenance Went in for an oil change. My air filter and cabin filter also needed changing. This was completed , and everything else checked out good. Ready to go Went in for an oil change. My air filter and cabin filter also needed changing. This was completed , and everything else checked out good. Ready to go. More
In for airbag recall Staff was prompt and courteous. No need for a long wait. Needed transportation back and forth which was provided. Don't know why they moved the out Staff was prompt and courteous. No need for a long wait. Needed transportation back and forth which was provided. Don't know why they moved the outside mirrors (both needed to be readjusted), but the car was clean when they finished. More
See what is wrong with truck They did good with checking problem with truck but price overboard and time to fix had breaks done before price to much and to long They did good with checking problem with truck but price overboard and time to fix had breaks done before price to much and to long More
great service, schedulingand facilities I am very satisified that I made my decision to purchase my F150 from Hawk Ford. They have friendly, helpful schedulers with timely delivery of servic I am very satisified that I made my decision to purchase my F150 from Hawk Ford. They have friendly, helpful schedulers with timely delivery of service. Paul came out of his office and went out of his way to make sure my brake problem and edge guard was taken care of under the warranty. No doubt, I will be back for a future purchase More
Greatest service manager Paul is the greatest service manager I have worked with since 1992 when I first went to Ford for service. He provides the most efficient service and h Paul is the greatest service manager I have worked with since 1992 when I first went to Ford for service. He provides the most efficient service and honest appraisals for me and all the other customers in the waiting area. More