Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Napleton Ford of Oak Lawn - Service Center
Oak Lawn, IL
2,625 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,625 Reviews of Napleton Ford of Oak Lawn - Service Center
Sort by
November 04, 2019
Frustrated Very frustrating experience. I had an appointment but still had to wait 1.5 hours in a packed waiting room. I had other appointments I had to push Very frustrating experience. I had an appointment but still had to wait 1.5 hours in a packed waiting room. I had other appointments I had to push back because this took too long. More
by loristrenk
Verified CustomerEmployees Worked With
Don't recall
November 01, 2019
Great service and helpful with good pricing. They took my car in for battery service even though it was getting late. I appreciate the service very much car in for battery service even though it was getting late. I appreciate the service very much More
by Hgate
Employees Worked With
Tod
November 01, 2019
Flat tire First one in ,first one out-Needed a new tire ,got me the best price and did it all with a smile -will always come here for my service needs First one in ,first one out-Needed a new tire ,got me the best price and did it all with a smile -will always come here for my service needs More
by Pepita
Employees Worked With
Other Employees :
Not sure who I worked with but the excellent customer service trickles down from the top down , Mark Gorokhovsky, Nick Shaqra, Mo Yousef, Paul Werges, Eddie Rodriguez, Christopher Pastenes
November 01, 2019
Oil change and tires checked It was great service experience and they told me how long and it was a little less. I was happy with the service and quickness of the service. It was great service experience and they told me how long and it was a little less. I was happy with the service and quickness of the service. More
by msfe829
Employees Worked With
October 31, 2019
Ford Focus Oil Filter and checklist Great service as always* Quick and precise*Thanks to the mechanics and customer service agent* Customer since 1968 in Oak Lawn dealerships* Good work Great service as always* Quick and precise*Thanks to the mechanics and customer service agent* Customer since 1968 in Oak Lawn dealerships* Good work; Tom More
by Tom
Employees Worked With
October 31, 2019
Quick, accurate and friendly. As usual, a pleasant experienc Always a positive experience at Hawk Ford. They have never let me down. The service department is always very quick, accurate and efficient in handli Always a positive experience at Hawk Ford. They have never let me down. The service department is always very quick, accurate and efficient in handling any problems I have had Nick and Yaz in sales are people I have come to trust for all my needs More
by dsepessy6
October 31, 2019
Wonderful experience !!!! Paul was very nice !!! He had a pleasant attitude. Everyone that I came in contact with was very supportive. From the cashier to lady sitting Paul was very nice !!! He had a pleasant attitude. Everyone that I came in contact with was very supportive. From the cashier to lady sitting at the desk when customers are leaving. Sorry that I didn't get all the other emplyees name. My name is Janet Moore if that helps. I came in on 10/29/2019 Thanks again for the wonderful service !!!! More
by JMOORE230
Employees Worked With
The guy that brought the rental to me was equally as nice he explained how everything worked. He was great !!!, Paul Werges
October 31, 2019
Good job Great service. My car was there for over a month and I was kept informed during the whole process. They were accommodating. Good job. Thanks. Great service. My car was there for over a month and I was kept informed during the whole process. They were accommodating. Good job. Thanks. More
by Mscunn01
Employees Worked With
Todd
October 31, 2019
My go to for my maintenance check ups. Your staff is absolutely awesome. Friendly, caring and patient. You can tell they care about your overall experience. They get me in and out. And even Your staff is absolutely awesome. Friendly, caring and patient. You can tell they care about your overall experience. They get me in and out. And even when there was a delay on an extremely busy day, they ensured me I would be taken care as soon as possible. More
by Janwolfe17
Employees Worked With
I dont remember
October 31, 2019
My Ford Edge I was taken on time for my 1:00 pm appointment. My car was ready 35 minutes later. Alex was very pleasant and explained my bill. Good coffee. I was taken on time for my 1:00 pm appointment. My car was ready 35 minutes later. Alex was very pleasant and explained my bill. Good coffee. More
by Kathy Polivka
Employees Worked With
Alex
