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91 Reviews of Genesis of Hazelwood - Service Center
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October 16, 2023
I have never experienced such chaos! . I made an appointment over a month ago for today and called several times before the appointment and left messages and no one EVER CALLED ME BACK! S . I made an appointment over a month ago for today and called several times before the appointment and left messages and no one EVER CALLED ME BACK! So disappointed. I called 5 times to check on my car and got hung up on 5 times. No one ever sent a message to me about my car. When I get there, they are not sure if my car was logged in or not. My car was checked in for a part failure, to repair the glass on the passenger side view mirror and an oil change. The mirror was nor fixed because the communication was not relayed. Now, as I leave the dealership, my check engine light was on in which it was not before as well as the airbag light. I brought it back and the service guy simply said that it just was not turned off. The light was Never on!!. He turned the light off and stated it should be fine. Went to get gas and the light came back on. Now I am furious! I have already been made late to getting on the road for 5 hours. I bring it back and Got attitude from Jim. The service manger had them take the car back into the shop and wouldn't you know it they forgot to tighten some switches! They were willing to have me drive an unsafe car just to get me out of there. This is not the first time they forgotten to tighten something. About a year or so ago came in for a tire rotation and they did not tighten the wheels. Started driving and the wheels became wobbly. I will not take my car back to them. I am extremely frustrated with them! More
by rhonij927
Employees Worked With
Helpful September 14, 2023
Worst Hyundai dealership in the entire St. Louis area. Cars are junk. Follow-up, follow-through, and customer service are non existent post-sale. BEWARE. I've reported this location to the Att Louis area. Cars are junk. Follow-up, follow-through, and customer service are non existent post-sale. BEWARE. I've reported this location to the Attorney General as well as the BBB and I'm going to keep going. This dealership should be shut down. Multiple interactions with the service department (if you can even call it that) and it's basically non existent. And, they don't care. More
by JM
Employees Worked With
September 06, 2023
Went to have maintenance done on my car and was helped by Stephanie Bailey. She made sure I was taken care of and was very professional. :) Stephanie Bailey. She made sure I was taken care of and was very professional. :) More
by CrimsonMaze
Employees Worked With
Stephanie Bailey
March 27, 2023
Shelly Gowen of Napleton Hyundai is keeper! She made our service experience memorable. She reassured us in a timely manner from start to finish. This made our wait time mild. The Napleton deale She made our service experience memorable. She reassured us in a timely manner from start to finish. This made our wait time mild. The Napleton dealership is clean, employees recognize your presence and there are treats and coffee available. We actually enjoy taking our car in as necessary. When we see the diversity of employees, it assures us of good business practices of this dealership. More
by hendersonfleurette
Employees Worked With
November 29, 2022
Kept the Van for 29 days and gave us back a broken car. Age discriminated and called us and our Van "Old". Charged us 1500.00. Gave us our Van with a door ajar, dome lights flashing, door alarms ringing, a Age discriminated and called us and our Van "Old". Charged us 1500.00. Gave us our Van with a door ajar, dome lights flashing, door alarms ringing, and warning lights on dashboard. Put on a part that won't work because their service dept. broke another part while installing an actuator that helped make the sliding door work. Then they claimed we knew the other door part was broken and "lots of people pay for parts that won't work?!" Then wouldn't fix the Van. STAY AWAY!!!!!! More
by little-bit-ofheaven
Employees Worked With
Alex Brixie
August 19, 2022
Brian Richter is who I worked with on my last service kind and friendly great service at a great price and the car wash was super nice great amenity I will definitely be going back thanks again Brian! kind and friendly great service at a great price and the car wash was super nice great amenity I will definitely be going back thanks again Brian! More
by Lisa F
Employees Worked With
Brian R
June 29, 2022
Everyone we encountered during the service of our Tuscon was amazing! I was unable to get my vehicle in to service shops near me, but Napleton had availability that same week! Jim Twinning was very helpful, was amazing! I was unable to get my vehicle in to service shops near me, but Napleton had availability that same week! Jim Twinning was very helpful, knowledgeable and had great communication throughout the entire process. He made sure to check our warranty and found out our vehicle met the warranty coverage requirements. He then made sure to book us a rental car near our home so we weren't stranded for 2 weeks. After the work was completed on our vehicle, the rental car company tried charging us out of pocket. The Service Manager, Jesse, immediately handled the situation for us. We appreciate the pleasant experience we had from start to finish, at Napleton. We live closer to 2 other Hyundai service shops, but from here on out, we plan to drive the 30miles to have our vehicles serviced at Napleton. A+ Customer Service! More
by Isidra Cardenas
Employees Worked With
James Twinning; Jesse
February 21, 2022
Napleton Hyundai is a great place for services. . Anthony Usialk is very great,and make sure ur taking good care.He also make sure I'm very Satisfied before I leave he Should be be granted #1 Servi . Anthony Usialk is very great,and make sure ur taking good care.He also make sure I'm very Satisfied before I leave he Should be be granted #1 Service Advisor I rate Him 10... More
by vwillo39
Employees Worked With
Anthony Usiak
August 23, 2021
Anytime I try to call this dealer to ask about cars in their service department my call goes to the Service Manager's Voicemail but I never get a call back. This Dealer is not a good choice for repairs their service department my call goes to the Service Manager's Voicemail but I never get a call back. This Dealer is not a good choice for repairs More
by allen.meyer
Employees Worked With
service department
July 14, 2021
Service Representative Brad G is the BEST! Regardless of the reason for my visit - I am never disappointed. He is always friendly, honest and goes above the call of duty. the reason for my visit - I am never disappointed. He is always friendly, honest and goes above the call of duty. More
by kmills6115
Employees Worked With
Brad Gillen, Service Department
