Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Kia of Fishers
Fishers, IN
410 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 410 reviews
June 23, 2020
Ty Gregg went above and beyond to help my family and I look for the exact car we want. We appreciate all the help from Ty and the dealership. look for the exact car we want. We appreciate all the help from Ty and the dealership. More
by Suejin Ko
Employees Worked With
Helpful June 22, 2020
Max was great and very helpful. I was impressed with their wide selection of used cars. Happy with my new purchase will be referring people to go here! their wide selection of used cars. Happy with my new purchase will be referring people to go here! More
by Jerry Hertz
Employees Worked With
Max , George
June 22, 2020
Just purchased my first vehicle from Max. He listened to what I was looking for and helped me choose the right car for me, a beautiful BMW 5 Series. I would (and already have) recommend him to people I know what I was looking for and helped me choose the right car for me, a beautiful BMW 5 Series. I would (and already have) recommend him to people I know. I will be a return customer, for sure! More
by Micheal Williams
Employees Worked With
Max
June 22, 2020
Had a fantastic experience buying my vehicle from Kia of Fishers. Max is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I go Fishers. Max is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Max and Kia of Fishers if you're in the market for a new or slightly used vehicle. More
by Hunter Phillips
Employees Worked With
Max
June 22, 2020
Max was proactive, and pressure free. He listened to what we wanted, and found the perfect vehicle at a great value. He was extremely knowledgeable in providing comparative data between make and model option we wanted, and found the perfect vehicle at a great value. He was extremely knowledgeable in providing comparative data between make and model options, that we would have never known, which allowed us to eventually make a fantastic choice. An exceptional experience. More
by Mike89
Employees Worked With
Max
June 20, 2020
Wonderful customer service helpful staff thank you max on helping me get in a new car! Greatly appreciate everyone in there will refer friends and family! helping me get in a new car! Greatly appreciate everyone in there will refer friends and family! More
by Jerry Hertz
Employees Worked With
Max
June 19, 2020
Great Customer service and a great staff! They were very nice and welcoming! Did not leave there disappointed at all! Mitch especially was especially really great! nice and welcoming! Did not leave there disappointed at all! Mitch especially was especially really great! More
by evawambura95
Employees Worked With
Mitch
June 16, 2020
NOT WORTH THE DRIVE IF YOU'RE OUT OF STATE . Common theme with these 1 star reviews. Called at 9am to let them know that we were driving 2 hours, plus a time change, to see a KIA Sorento. We w . Common theme with these 1 star reviews. Called at 9am to let them know that we were driving 2 hours, plus a time change, to see a KIA Sorento. We were told it was available and texted before we left to confirm-no response. Arrived and that car was already sold. They did have a KIA Sorento with the same trim level just higher mileage and different color than expected. We decided to move forward since we drove far and hoped they would work with us on a deal. The 2017 KIA Sorento was priced at $22,000 but their monthly payment plan added up to $30,000. Thankfully, my husband did his research and knows his numbers because it was a JOKE! Our salesman was Mitch, nice guy, but his hands are tied and he has no actual say in numbers. Manager came to speak with us and we were able to come to an agreement. Chris the finance guy is EXTREMELY pushy. He will fudge numbers and interest rates for days. NEVER accept the first, second, or third offer. WE WERE AT THE DEALERSHIP FOR 6 HOURS!! Plus a 2 hour drive there and back. They seemed sympathetic to our drive but did NOTHING to move the process along. They noticed it had only a quarter tank of gas and we were told that they would add more before we leave; we got in the car to see they added enough to make it a half tank. We are very happy with our KIA Sorento because it is a KIA product NOT because of the dealership. We would NEVER recommend this dealership to a friend or family member and hope this review makes you take your business elsewhere. More
by laurenanne121
