Napleton Nissan

BEWARE. I have never in my life dealt with such any professional dealership. Falsely advertised vehicles. They don’t return calls or emails. Neglect to give one their paperwork to get the vehicle title professional dealership. Falsely advertised vehicles. They don’t return calls or emails. Neglect to give one their paperwork to get the vehicle titled and won’t take a phone call to get the paperwork that should have been given from the start More

The sales and front end personnel were very helpful. Although my experience with the service department leaves a lot to be desired. I am happy to say both the sales manager Lovell and the general manager Although my experience with the service department leaves a lot to be desired. I am happy to say both the sales manager Lovell and the general manager were able make the experience better. I am still very jaded against any dealings with the service department, but their sales personnel were extremely helpful and did everything possible to assist me. More

No pressure. No stress. Exceptional No pressure. No stress. Exceptional service. Extraordinary staff. My car buying experience at Napleton Nissan w No pressure. No stress. Exceptional service. Extraordinary staff. My car buying experience at Napleton Nissan was absolutely the BEST!! Above and beyond all my expectations. More

Right vehicle My wife and I were scheduled for a test drive. The car was great and there were no hassles whatsoever. Joseph helped us tremendously and we are gre My wife and I were scheduled for a test drive. The car was great and there were no hassles whatsoever. Joseph helped us tremendously and we are greatly appreciated for all of his help. More

Great Dealership I had the best experience. I had been to a few other nissan dealerships, this was the most simple and seamless experience. I won't go anywhere else. I had the best experience. I had been to a few other nissan dealerships, this was the most simple and seamless experience. I won't go anywhere else. More

New Vehicle Purchase Experience I had been thinking about purchasing a new vehicle for several months, comparing prices, style features, safety options, reputation, etc. I had fin I had been thinking about purchasing a new vehicle for several months, comparing prices, style features, safety options, reputation, etc. I had finally decided on Nissan Sentra because it met all of my needs. I used a popular internet vehicle purchasing aid and was anxious about the entire experience. It was the first time I had purchased a vehicle on my own. I was pleasantly surprised and my fears were put to rest quickly. The vehicle I had selected was ready and waiting for me to be test driven. I was not rushed or pressured to make a decision. Rick S. was my sales person and he explained the features of the model I had selected along with taking ample time to answer my many questions. More

New car purchase I was very satisfied with my buying experience! i went in inquiring and the entire experience was positive from my first inquiry to financing to deli I was very satisfied with my buying experience! i went in inquiring and the entire experience was positive from my first inquiry to financing to delivery. Highly recommend this dealership! More

Service Diagnose I made an appointment for a diagnose service, because my car was jerking on me. I took it in, Nick at the service department help me (was very kind) t I made an appointment for a diagnose service, because my car was jerking on me. I took it in, Nick at the service department help me (was very kind) took my car in. After a while he came back and advise me I needed a new transmission and it will cost me over 4,200. he then continue and told me the diagnose did not show any leaks or a sign of any kind. After I left there I was just amaze how a 2014 Nissan Sentra needed a new transmission, so as soon as the next day I called another Nissan to get a second opinion and see if I was going to get the same diagnose. It turns out I only had less then 2 quarts of transmission oil, the other Nissan did the transmission change and filled it up ( I believe to 5 quarts) Long story short, my car after that was not jerking on me, and the problem was fix. I paid for a diagnose of almost $80.00 at Napleton Nissan in Schererville, IN and felt like they should of told me I was running supper low on transmission oil because if they diagnosed it the code should of came up with whatever other codes. I called 3 days after to Nissan in Schererville to let the service Manager know what happen and how I felt and he was just making excuses and he did not know what to say and just didn't care. Overall I spent about 280.00 total had to travel to another Nissan when all that could of been done at the same Nissan dealer. Not satisfied with the service manager and what was presented to me for the diagnose since no one told me I needed transmission oil! More

helpful, patience I was totally satisfied with my purchase event. Rick was helpful, understanding and most of all patient. This is the first new car I have ever bough I was totally satisfied with my purchase event. Rick was helpful, understanding and most of all patient. This is the first new car I have ever bought. More

dealship found the vehicle I wanted Dealship found the vehicle I wanted in a couple days. Salesman spent plenty of time to explain all functions. Whole buying experience was pleasan Dealship found the vehicle I wanted in a couple days. Salesman spent plenty of time to explain all functions. Whole buying experience was pleasant. Signing papers went quick. More