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Napleton River Oaks Cadillac
Calumet City, IL
50 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 25, 2021
Excellent customer service. Martin Lewter set up my appointment and had my vehicle in for repair within a day. I was kept informed on the repair work and my vehicle was repaired correctly. I was given appointment and had my vehicle in for repair within a day. I was kept informed on the repair work and my vehicle was repaired correctly. I was given a loaner vehicle which I appreciated. All of this was done during the Christmas holiday which was even more hectic but this dealership came through. More
by Keenan, Tom
Employees Worked With
Martin Lewter, John Tyler
Helpful October 23, 2020
Great customer service! Tim Bales provided outstanding customer service. He arranged an appointment for the day I called and kept me informed about progress of the repair. When it couldn't be completed customer service. He arranged an appointment for the day I called and kept me informed about progress of the repair. When it couldn't be completed that day he arranged transportation for me. Cadillac is running great again. I would not go anywhere else to have my car serviced. More
by jjr3501
Employees Worked With
Tim Bales, Cary H
July 07, 2020
Great customer service with the repairs needed for my vehicle. I was loaned a nice 2020 cadillac while my vehicle was being repaired. The technician was great at explaining the issues my vehicle was ha vehicle. I was loaned a nice 2020 cadillac while my vehicle was being repaired. The technician was great at explaining the issues my vehicle was having. More
by AC
Employees Worked With
John Tyler
September 04, 2019
Great customer service ! Ken the Service advisor was Great! He explained everything to me in detail. He took his time to make sure that I understood and was satisfied . He del Ken the Service advisor was Great! He explained everything to me in detail. He took his time to make sure that I understood and was satisfied . He delivered as promised. Everyone there was friendly. More
by Trilliar
Employees Worked With
Ken
May 06, 2019
Truck Service Ken in service was great. Even took me in earlier than what my appointment was scheduled for. I was out in a hour tops. Great experience and Ken is a Ken in service was great. Even took me in earlier than what my appointment was scheduled for. I was out in a hour tops. Great experience and Ken is always very supportive in all concerns. More
by Taurian Curry
Employees Worked With
Ken
March 30, 2019
Extremely friendly and very helpful. Mike and Steve did everything possible to help in choosing the right car for us. By the time our purchase was complete they made us feel like family! Mike and Steve did everything possible to help in choosing the right car for us. By the time our purchase was complete they made us feel like family! We would Highly recommend them to everyone. We never felt pressured into anything. More
by fdstrug
Employees Worked With
Steve Reich Mike James Mike Thomas, John Tyler
December 28, 2018
Dealer never try to fix the problem after the sale Found a car listed on car curious ATS 2015 I did call the dealer and made a deal in the same day, the car advertised as it has an aluminum wheel,, th Found a car listed on car curious ATS 2015 I did call the dealer and made a deal in the same day, the car advertised as it has an aluminum wheel,, the dealer dilever the car in the following day, I did notice that the wheel are not aluminum, instead it was aluminum painted wheel with a sloppy painting job, paint bubbles all over, I did Called the dealer and spoke with the manager, he said bring it over we will take care of it, I took the car there, the manager said I only can repaint the wheel, I said the car listed as an aluminum wheel and I should Got an aluminum wheel, he got upset and told me he doesn’t want to talk to me no more then the sales man came by and said he will call me in the following week, If been about two months and have not received any call, I tried to call them several times and left a massage with no response, I did contact another Cadillac dealer they told me the seller should be responsible for what they advertised and advise me to make a complain to the Cadillac headquarters. Be careful when you deal with them no one will talk to you after you buy. More
by Hala
Employees Worked With
John Tyler
December 08, 2018
Very professional and concerned as to why I were her . November 29-2018 I went to Napleton Cadillac for services notice they exercise their professionalism by respecting me as a customer and as a person.T November 29-2018 I went to Napleton Cadillac for services notice they exercise their professionalism by respecting me as a customer and as a person.The service area very clean, waiting area clean also.I felt comfortable in the waiting area, the staff that I came in contact with very courtesy and polite . GREAT SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More
by hallo685
Employees Worked With
ROBERT MILNE AND CASHIER
November 07, 2018
Excellent dealership. Napleton Cadillac has excellent people who deliver the best customer service. What I enjoy most is that my vehicle goes in for service and is repair Napleton Cadillac has excellent people who deliver the best customer service. What I enjoy most is that my vehicle goes in for service and is repaired correctly everytime. This is wonderful as I don't have to bring it back in for service again. It saves me time and I love it. Thank you Napleton Cadillac and thank you Marty and staff for the excellent customer service you always deliver. Appreciate it. More
by Keenan, Tom
Employees Worked With
Marty in service department. Lee in customer service who picked up my vehicle. , John Tyler
