Napleton River Oaks Cadillac

Cadillac Service The waiting room is very warm and inviting. Its clean, bright, warm in cooler months, chilly during hot months. In pass service reps greeted me secomd The waiting room is very warm and inviting. Its clean, bright, warm in cooler months, chilly during hot months. In pass service reps greeted me secomd visit I had to approach them. Check in service was speedy. I left my car for service in the AM. It was ready in the late afternoon for pickup. If I waited I was quoted an hour wait. I will return because close to home. More

Great car buying experience I worked with mike james, hes the man. Very professional very easy to make a deal with. Got a fair price and great customer service. In and out 1.5 hr I worked with mike james, hes the man. Very professional very easy to make a deal with. Got a fair price and great customer service. In and out 1.5 hrs. No xx here at this dealer. More

Made me feel comfortable I visited a few other dealerships before I ended up at Napleton and the service I received here topped all of my other experiences. The staff is very I visited a few other dealerships before I ended up at Napleton and the service I received here topped all of my other experiences. The staff is very friendly, attentive, knowledgeable and followed through on everything I asked for even before coming into the dealership. More

Awesome service I would like to personally thanks fantastic sales associate Barb Smith for the awesome and great service. She exceeded my expectations with my visit a I would like to personally thanks fantastic sales associate Barb Smith for the awesome and great service. She exceeded my expectations with my visit and I left with the car of my dreams. More

I have been a Napelton customer for years; bought 3 cadillacs from Joe Horvath. I have been swayed away from Napeltons service ever since Sean Haugh departed. Service was poor to say the least since he cadillacs from Joe Horvath. I have been swayed away from Napeltons service ever since Sean Haugh departed. Service was poor to say the least since he left until my experience today. I am a business owner myself and appreciate great service when it comes along and thought you should know about the exceptional service I received today with Ron Gadomski. Not only polite and knowledgeable, he seemed like he genuinely cared about the service Napelton provides for me. I feel that that is important in any business and very rare nowadays and wanted you to know how much it is appreciated. Thumbs up to Ron...he is truly an asset to your company and definately will bring me back!! Thanks Ron!! Diana Lazovich 6747 Parrish Avenue Hammond, In 46323 More

The staff at Napleton Cadillac is friendly and knowledgeable about the standard/optional equipment on their cars. The service department is thorough and always offers transportation when needed. knowledgeable about the standard/optional equipment on their cars. The service department is thorough and always offers transportation when needed. I have and will continue to recommend Napleton Cadillac to my friends and family members. Dr. George V. Tsoutsouris More

While I have bought other cars at other dealerships, I can honestly say the latest purchase of my 2011 Cadillac SRX with Joe Horvath at Napleton Cadillac has been my best! When I first walked into the de can honestly say the latest purchase of my 2011 Cadillac SRX with Joe Horvath at Napleton Cadillac has been my best! When I first walked into the dealership, Joe professionally approached me, introduced himself and made me feel as if I were talking to a friend. He answered all my questions, yet he never pressured me or made me feel as if I needed to make a decision right away. He was very knowledgeable about the product and made himself available at anytime. This same courtesy followed through to the Financing area when I dealt with Steve Schultz another professional, knowledgeable, yet patience person who took his time to explain all necessary information. Mr Schultz also did not push the "hard sell" tactic, something I appreciated from both gentlemen. They both continued with follow-up calls after the purchase was finalized. I appreciate all courtesies extended by Napleton Cadillac and I would definetly recommend the dealership and these gentlemen to my family and friends!! More

This dealer provides the most friedly and helpful staff that we have encountered. They are very toughtful, and they seem to try to make us feel very important. It's nice to know that this type of service s that we have encountered. They are very toughtful, and they seem to try to make us feel very important. It's nice to know that this type of service still exists. Leon Hendricks More

I have brought two (2) Cadillac vehicles from Napleton Cadillac within a 12 month period. My Salesman, Mr. Mike James, is awesome. I've been bringing my vehicles to Napleton for Service for the past six Cadillac within a 12 month period. My Salesman, Mr. Mike James, is awesome. I've been bringing my vehicles to Napleton for Service for the past six years and all of the staff are just wonderful to deal with begining with the office staff, sales staff and not forgeting the Service Department. They have always been curteous and very efficient. Each time I've visited the service department, once the work has been completed, the Service Manager always sends me a letter asking if I was satisfield with the work performed on my vehicle and if not, to contact him directly. You can get service any better than that. I came to Napleton approximately six years ago to have my 2001 Cadillac DTS services after dealing with Arnie Bauer Cadillac in Matteson, IL. They had the worse Service Department and the attitude was very unprofessional of the Owner after I had made several complaints of the service that was performed on my vehicle. He just didn't care and expressed that to me personally. I informed him that I may be only one customer to you, however, this is one customer that you lost business with. I'm so glad I came to Napleton. Thank you all so very, very much! More

Could not have been treated any better. From the General Manager, salesman, service personnel and even the gal who actually answers the phone, we had a very positive experience with Napleton Cadillac. Manager, salesman, service personnel and even the gal who actually answers the phone, we had a very positive experience with Napleton Cadillac. More