Napleton's Arlington Heights Chrysler Dodge Jeep Ram

We scheduled a 7:00 p. m. appointment with Napleton Jeep Dodge Ram in Arlington Heights, IL to see two used vehicles, both over $60k and advertised on their website as avail m. appointment with Napleton Jeep Dodge Ram in Arlington Heights, IL to see two used vehicles, both over $60k and advertised on their website as available on the lot. On the phone, we were very clear: we asked if the vehicles were physically on the lot and explained we’d already had a bad experience at another dealer where employees took the cars home. The representative (who we later learned was just a call-center agent, not actually at the store and with no real visibility to the lot) laughed, called that situation “crazy,” and assured us both vehicles were on the lot and would be pulled up front, warmed up, and ready with keys in them for our 7 p.m. appointment. We arranged childcare, drove over an hour, and even received a confirmation call around 6:30 p.m. while we were already on the road. When we arrived: • No one seemed to know we had an appointment. • Neither vehicle was pulled up or ready. • Our second-choice vehicle was eventually found, cold and covered in snow. • The main vehicle we came to see wasn’t even on the lot – it had been taken home by an “employee,” who we later learned was actually the General Manager. So the GM is driving a $60k+ Jeep home while it’s being advertised for sale and promised to us as “on the lot and ready,” and we’re standing there after an hour-long drive and paying a babysitter. Despite this, we still tried to buy the vehicle. We talked numbers and were basically at or near their asking price on the Jeep – even though it already had about 1,000 more miles than advertised, likely from being the GM’s “play car.” Instead of selling the vehicle at that point, Napleton: • Refused to make a reasonable deal, and • Gave us a roughly 20% low-ball trade-in offer, even though we had written comps and offers from multiple sources (actual offers from other dealerships, CarMax, KBB, Carvana, etc.) showing realistic trade-in value. A few days later, when we checked the online listing again, we noticed: • The mileage on the listing had been “corrected” upward by over 1,000+ miles, and • The price had been raised by $16,200 – pushing it completely out of the ballpark for what the vehicle is actually worth. So from our perspective, after we showed up with serious intent to buy, we were willing to pay basically their asking price, and brought solid trade-in comps, they: • Had the GM using the vehicle as a “play car,” • Wouldn’t sell it at or near the advertised price, • Then corrected the mileage and jacked the price up dramatically while still advertising it. Our experience with this store: • You're talking to a call center with no real insight as to what’s going on or what’s there. • Misrepresentation about vehicle availability • A wasted evening, a long drive, and childcare costs • The GM using high-value inventory as a personal toy • Mileage and price changed drastically on the listing after we tried to buy. • Trade-in offer drastically below multiple dealer and online comps We came in as serious, qualified buyers ready to purchase. We left feeling like our time and intelligence were completely disrespected. If you don’t want to sell your inventory, don’t list it! We will not be buying from Napleton Arlington Heights and would strongly recommend that anyone considering them double-check everything and be prepared to walk away. More

I had tried to give them the benefit of the doubt but over the past two years the service department has done nothing but take $100 for each time I brought the vehicle in (3 times) for the one thing they over the past two years the service department has done nothing but take $100 for each time I brought the vehicle in (3 times) for the one thing they never fixed. I apparently have two codes that they do not know how to fix. They told me they would have to call the consultant and see if they could help and they would get back to me. Multiple calls (At least 4 but I believe 5 additional calls) to them asking for someone to call back. Apology after apology, but yet, no one ever called me back or knew what had happened with the issue with my car. They even kept my car for three days to perform a "test" during which time I had no car to get around anywhere. I do not have time to keep taking my car in, make multiple calls, all to be ignored and waste my time. More

David Sawicki got us in and out in 4 hrs with a used Ford. He and his team were easy to work with and we negotiated a good deal! Ford. He and his team were easy to work with and we negotiated a good deal! More

I had a issue in the past with the service department that led me to leave a negative review. After posting it, I was contacted by Sharnae, the Customer Relations Manager, and I’m genuinely grateful for that led me to leave a negative review. After posting it, I was contacted by Sharnae, the Customer Relations Manager, and I’m genuinely grateful for how she handled everything. From the moment she reached out, she was professional, patient, and truly listened to my concerns. She took the time to understand what happened, made me feel heard, and took responsibility on behalf of the dealership. Most importantly, she acted quickly to make things right. Because of her effort and follow-through, she was able to help me and make things right and restored my trust in how customer concerns should be handled. Her communication, respect, and commitment to resolving the issue were exceptional. Although I had issues in the past, Sharnae turned a bad situation into a positive experience through her dedication and care. She is a great example of what real customer service looks like, and I appreciate everything she did to help me. More

Did you ever wonder why car salesmen have such a bad reputation for being shady? Look no further than this place. I was sold a $40,000 hunk of junk, and I fell for it because of the guilt tactics and fl reputation for being shady? Look no further than this place. I was sold a $40,000 hunk of junk, and I fell for it because of the guilt tactics and flat-out lies the salesman used throughout the process. Every step of the way felt manipulative rather than honest. I trusted them and walked away with a vehicle that is nothing like what was promised. If you value honesty, transparency, and respect, avoid this dealership at all costs. More

Giving one star because I can't give zero or negative stars. The absolute WORST experience I've ever had. Horrible communication, they didn't even address one of the repairs I needed but nobody ever to stars. The absolute WORST experience I've ever had. Horrible communication, they didn't even address one of the repairs I needed but nobody ever told me, and the other repair they made didn't work because the car still has the same problems as when I first brought it in. They really showed that a dealer truly does not care about you. I was just stunned by the level of apathy and incompetence. I sent them a message with my complaint, and unsurprisingly, they still have not responded. More

Alan weissman is a very nice guy and took good care of my me and my mom's van me and my mom's van More

If your looking for a Great Service Advisor, look no farther!!!!! Go see Alan Weissman! Alan(AL) is truly the best advisor anyone can ask for. He is friendly, companionate and caring. He lets you know w farther!!!!! Go see Alan Weissman! Alan(AL) is truly the best advisor anyone can ask for. He is friendly, companionate and caring. He lets you know where your car is and specially where HE IS. He lets you know when he arrives and leaves for the day by text. Made me not have to wonder, am i going to get a call back? Where is he? My car done? He wants to make sure that the customer is satisfied and comes back. He is there to answer any questions you might have and respond in a timely manner. WHAT YOU WAITING FOR? PICK UP THE PHONE AND CALL ALAN(AL)!! You wont regret it! More

My service advisor was Alan . I brought my car in for a scuffed up rim and Alan made my rim better than new He’s the greatest. I brought my car in for a scuffed up rim and Alan made my rim better than new He’s the greatest. More

My name is Luis Badillo and this dealership is great and the service advisor that assisted me is outstanding his name is Alan Weissman keep up the good work Alan. the service advisor that assisted me is outstanding his name is Alan Weissman keep up the good work Alan. More