Joseph Youseph

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Mmaynard881, We work hard to provide a fantastic experience to everyone. It's discouraging to see that our efforts to try to resolve these issues with you have not been satisfactory. Our Database has records of dealership contact with you. Our last database record with you, were on April 15th 2024. You explained that you would rather seek out source help, as our methods towards resolution were not to your liking. It was also explained that your warranty should cover the issues that you are experiencing. It's extremely important to us to always execute the highest level of customer satisfaction, as best as we can. If you'd like to come up with any other possible solutions on this, we can be contacted at (847) 298-0900. Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 243 & 211

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Hi Melissa, thank you so much for taking time to write this review. We are sorry to hear you are experiencing mechanical issues with your vehicle. I would like to mention that customer satisfaction is of our outmost importance, which is why we have a thorough process in place for all of our sold customers. After your purchase there were many unsuccessful attempts made to contact you. We finally spoke with you on 6th of January 2023 where you expressed how great everything was with your vehicle. Multiply follow up were made thru out the pass year and a half but unfortunately we were only able to leave voice mails in hopes of receiving call back. The first record of you contacting the dealership the dealership was on February 12 2024 where you requested warranty information because your check engine light recently went on. Please feel free to give us a call if you need any additional information on extended warranties you have purchased for your vehicle. We will be happy to provide that. Regards, Marta Nilles Customer Relations Manager Naplwton's Arlington Heights CDJR 630-782-9300 x2339/x2378 marta.nilles@napleton.com

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Thank you so much for sharing your recent experience with us, Chloe.a.broady! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 243 & 211

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We're glad to hear that everything was completed to your satisfaction, Robertalleyne61! Please let us know if there is ever anything else we can assist you with. Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 243 & 211

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Congratulations on your new car, Loopy4582! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! If you have any further questions, please give us a call. We're always happy to help! Regards, Marta Nilles Customer Relations Manager Napleton's Arlington Heights CDJR 630-782-9300 x2378/x2339 marta.nilles@napleton.com

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Aguilar634. Thank you and we hope to see you again! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Marta Nilles Customer Relations Manager Napleton's Arlingto n Heights CDJR 630-782-9300 x2339/x2378 marta.nilles@napleton.com