Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center

Service department deception Recently took my car for multi point inspection, tire rotation, and brake inspection. Paid for rotation and inspection. Was told I needed pads and rot Recently took my car for multi point inspection, tire rotation, and brake inspection. Paid for rotation and inspection. Was told I needed pads and rotors in front, shocks, all fluids flushed, and cabin, engine filter replaced. I declined service for a second opinion since I just had brakes done in front a few months prior. I went to local shop where they check front brakes said they had a lot of life left and the rotors were also good. They said however they never inspected my rear drums because they needed to be heated to remove them so they didn't even bother to do it at napelton. My back brakes did need replacement. As for the fluids they were all ok and the shocks also were good. This dealer tells you to replace and service everything not covered by warranty over $2000 worth of work they said I needed. I do not recommend going here. More

Ram promaster van These guys know their stuff. Robbie Adams was great saleman and management very helpful too. I would strongly suggest anyone looking for a good deal o These guys know their stuff. Robbie Adams was great saleman and management very helpful too. I would strongly suggest anyone looking for a good deal on a Ram Promaster van come here! More

Really helpful folks, positive experience This dealership really seems to care about customer satisfaction. We appreciated all the time they've taken with us, the information they've provided, This dealership really seems to care about customer satisfaction. We appreciated all the time they've taken with us, the information they've provided, and the personalized service More

great customer service Doug turned a bad oil change visit into a good experence today. I came in for an oil change on my newer vehicle and was told incorrectly from a sales Doug turned a bad oil change visit into a good experence today. I came in for an oil change on my newer vehicle and was told incorrectly from a sales associate that my past oil change package would carry over to my new vehicle, which i was told today doesnt by a service rep. I purchased the package 1 month before trading in my last vehicle so i was quite upset to pay so much for a multi-visit oil package to not be able to use it. Doug worked with us to come to a compromise. he really turned a really bad situation to a great customer service experence. More

Amazing staff I have gone here a few times for service and always treated with respect and always willing to work with you on price for the best deal around. I have gone here a few times for service and always treated with respect and always willing to work with you on price for the best deal around. More

Excellent customer service! Went to service dept and Doug Sklut was extremely helpful and informative. He answered all of my questions and I was in and out of there quickly! Went to service dept and Doug Sklut was extremely helpful and informative. He answered all of my questions and I was in and out of there quickly! More

Douglas Adams is the MAN!!!!! Since the moment that i stepped into the dealership i was treated like family, Everyone that works there is amazing and ill gladly come back to see ev Since the moment that i stepped into the dealership i was treated like family, Everyone that works there is amazing and ill gladly come back to see everyone and especially Douglas as well. Thanks Douglas for the car wash and free oil change and also getting my key to unlocking my tires your the MAN!!! brotha. More

Good Service response Had a problem with my Chrysler convertible and Pete Sidorowicz analyzed the difficulty and fixed my issue quickly to get me back on the road with a mi Had a problem with my Chrysler convertible and Pete Sidorowicz analyzed the difficulty and fixed my issue quickly to get me back on the road with a minimum of delay. During my short visit to the dealership Doug Adams approached me in the coffee shop to ask if there was anything he could do for me so I wanted to let folks know how helpful these two individuals were while I was there! More