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Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center
Arlington Heights, IL
139 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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139 Reviews of Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center
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June 15, 2016
Stay away Jokers. Stay away. Service department is not there to help you. I'm working with Chrysler directly on my own for warranty resolution on something n Jokers. Stay away. Service department is not there to help you. I'm working with Chrysler directly on my own for warranty resolution on something now. This is far from my only issue. How about the time I took it in prior to a road trip for an oil change. Didn't find out until after returning that the filter was not tight (oil in driveway). Dealership advised they tightened it...and topped off. Got home and checked the oil...still low!! (2 quarts!!) Seriously, stay away. I had trouble in service with both the adviser Jerome and Director of Service...Pete Sidorowicz. Do what I should have done in the first place and buy from Field's Jeep. Seriously, stay away. More
by Adrian
Employees Worked With
Mario & Pete Sidorowicz
Helpful April 10, 2016
Service department This dealership is always a pleasure to deal with . Polite and knowledgable staff, always eager to please . Brought my 2015 Journey in for a routine This dealership is always a pleasure to deal with . Polite and knowledgable staff, always eager to please . Brought my 2015 Journey in for a routine oil change on April 9th , Ryan Kelly the service advisor was very helpful. He pointed out a service recall on the spot , took care of my oil change and a multi point inspection . At the end of it all , I was told by Ryan that he had taken care of my oil change at no charge as a customer loyalty oil change. Great job & Thank you Mark U More
by Murban71
Employees Worked With
Ryan kelly
March 19, 2016
Great Eric Marcum has always helped my family. We are very satisfied, and will continue to take our viechles to Napletons's because of his great customer se Eric Marcum has always helped my family. We are very satisfied, and will continue to take our viechles to Napletons's because of his great customer service. Thank you, Esmeralda Camargo More
by Esmeralda
Employees Worked With
Eric Marcum
February 09, 2016
Great service! Nice guys! Great service! These guys treated me like family! I would recommend them to any one!! Very helpful and not pushy! Took care of me like I owned the pla Great service! These guys treated me like family! I would recommend them to any one!! Very helpful and not pushy! Took care of me like I owned the place!! More
by Jack Tu
Employees Worked With
Douglas Adams, Jody Adams
January 11, 2016
perfect service perfect customer relationship They are really perfect for all services. Sales, service. Excellent customer relationship management. They always care you. I am so happy that napleto They are really perfect for all services. Sales, service. Excellent customer relationship management. They always care you. I am so happy that napleton is always with me. More
by serozo
Employees Worked With
Edward Shifman
December 18, 2015
Doug Adams was great . He helped me accomplish what I needed. Doug took charge and had my car fixed to my expectations. I am extremely satisfied with how my car was rep . He helped me accomplish what I needed. Doug took charge and had my car fixed to my expectations. I am extremely satisfied with how my car was repaired. More
by gpete8801@aol.com
Employees Worked With
Douglas Adams
September 15, 2015
Terrible service experience Absolutely the worst auto service experience I have ever had. Took our company vehicle - Dodge Caravan- in for simple replacement of 2 wheel bearings Absolutely the worst auto service experience I have ever had. Took our company vehicle - Dodge Caravan- in for simple replacement of 2 wheel bearings. First told that one of the bearings was not in stock so van would not be done later the same day. Next told that one of the new bearings was damaged so it would not be finished on Saturday. After several broken promises regarding when vehicle would be finished, it was finally done after 5 working days! And this was for replacement of one of the most common wear items for one of the most popular minivan sold in the country. Parts department was incompetent for not having the parts in stock. The service department was incompetent for not being able to schedule the work or get it done in a reasonable timeframe and customer service department was incompetent for repeatedly lying about when the vehicle would be done. The fact that they provided a rental/loaner for 2 days does not compensate for the terrible service provided a this establishment. More
by mgraze
Employees Worked With
Andy in service
July 21, 2015
Excellent customer relations. The service visit started off on a very shaky note. After a week in the service department, the car was not touched. But once Pete and Jody became awa The service visit started off on a very shaky note. After a week in the service department, the car was not touched. But once Pete and Jody became aware of the issue, my 2001 Chrysler Sebring convertible was diagnosed and repaired at no cost to me. This is what customer service should be. I will return for service again. More
by rsn
Employees Worked With
Wade, Pete, Jody
June 27, 2015
This place is terrible! Went in for a simple oil change and tire rotation. Pulled into their serviced area and stood next to my car for at least 5-10 minutes before I was hel Went in for a simple oil change and tire rotation. Pulled into their serviced area and stood next to my car for at least 5-10 minutes before I was helped or even greeted. Was told it would be 45 minutes to 1 hour. After an hour passed I went to check on the progress since no one had given me an update. I see my car in the service area and thought that it was done so I checked with the guy who took my info/keys. He seemed really disorganized and confused and low and behold my vehicle hadn't even gone back into the shop yet! He told me they were running behind (mind you no updates or apologies given over the first hour of waiting) and it would be done in 15 minutes. I sat and waited another 20-25 minutes and finally was told my vehicle was finished and then paid. Went to get my keys and vehicle and the porter at the valet stand said my vehicle was not done yet as he didn't have the keys yet...so more waiting. Finally after waiting a hour and 45 minutes I was out of there. I guess there estimate of a 45 minute to one hour oil change was a little off. And to top it off they never did the tire rotation that I paid for and requested. I was so irritated and stressed and that I just left and will pay to have it done somewhere else. I never received any apology about the length of time or lack of updates. This may be a blessing in disguise as my wife and I are in the market for a new jeep and I can cross of Napleton as a possible dealer since there services is so poor! More
by AH2015
Employees Worked With
N/a
April 11, 2015
They coulod not fix it so they gave me another one for free! So, it turns out that my Jeep was a lemon. Napleton Arlington Heights CJD went above and beyond the call for me. They worked with me to fix my Jeep a So, it turns out that my Jeep was a lemon. Napleton Arlington Heights CJD went above and beyond the call for me. They worked with me to fix my Jeep and when they decided that the Jeep should go back to Detroit, they just gave me another car. That is after my Jeep had 34,899 miles. Service could not be any better. Andy Purvin in service and Pete the service manager went way over their heads for me and when they could not fix my problem, they got the store GM Jody involved. Within 2 days I am driving a brand new car without any costs to me. More
by paultattoo
Employees Worked With
Pete, Andy Purvin, Jody
