Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center
Arlington Heights, IL
139 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
139 Reviews of Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center
Sort by
December 20, 2022
I wish I could give zero stars because I have never received more horrible service in my life. Completely unprofessional and rude. Took advantage of me in the situation and basically threatened to hold received more horrible service in my life. Completely unprofessional and rude. Took advantage of me in the situation and basically threatened to hold my car hostage. More
by Marypatsmith6
Employees Worked With
Service managers
Helpful September 30, 2022
Was having done issues with my registration and Cherie went above and beyond. She was so kind and did whatever it took to resolve. Highly recommend this dealership they really care about their customers went above and beyond. She was so kind and did whatever it took to resolve. Highly recommend this dealership they really care about their customers More
by Carignane10
Employees Worked With
Cherie
September 30, 2022
Jaye Johnson is one of the most pleasant person’s I have ever met. He made my search for a car informative and fun. Although I am not ready to solidify my purchase, when I am I will be sealing the deal with ever met. He made my search for a car informative and fun. Although I am not ready to solidify my purchase, when I am I will be sealing the deal with his recommendation. More
by darj_4
Employees Worked With
Jaye Johnson
June 21, 2022
Last week I answered a questioner about my experience with the dealership and Joanne Stickels, my service writer. I've always had a great experience with her. I didn't give her a perfect score this parti with the dealership and Joanne Stickels, my service writer. I've always had a great experience with her. I didn't give her a perfect score this particular time due to the time I had waited, I overreacted, and I apologize. I would recommend her to anyone bringing their car to the dealership, see you next time Joanne. More
by spiazza1969
Employees Worked With
Joanne Stickels
June 12, 2022
Arrived at dealership at appointment time met with the service person and he answered all my and my wife’s questions.. He interacted with us during the process the oil change ran long due to the diesel tr service person and he answered all my and my wife’s questions.. He interacted with us during the process the oil change ran long due to the diesel truck and oil capacity ,was happy to get in due to short notice when I called More
by Jcnc847
Employees Worked With
Rick and mark, Marcin Kalita
May 21, 2022
There was an issue in the service department but Melissa and Brendon resolved the problem for me. As a long time Napeltons customer, I always look for great customer service and they both exceeded my expect and Brendon resolved the problem for me. As a long time Napeltons customer, I always look for great customer service and they both exceeded my expectations. Thank you so much! More
by Liz
Employees Worked With
Melissa Lipp, Brendon
April 22, 2022
Had an issue with a seal after 70k miles that fell under my warranty. Called them up had an appointment a few days later. Work was done and completed same day my warranty. Called them up had an appointment a few days later. Work was done and completed same day More
by T.ruckad
Employees Worked With
Rick Multeri
April 06, 2022
I wish I could give 1 star to this dealership. Their service department is awful! I have problems every time I bring my car in. Most recently they lied to me about checking something on my car. Ap Their service department is awful! I have problems every time I bring my car in. Most recently they lied to me about checking something on my car. Appalled with the way they treat customers!!! More
by nicoler
Employees Worked With
Marcin Kalita
