Napleton's Auto Park of Urbana

GREAT, FRIENDLY FAST. SERVICE WITH A SMILE. THEY WORK HARD TO GET YOU INTO A VEHICLE. STEVE JOHNSON THE SALES MANAGER , DEONTRE MELTON, AND DIONTE ROBINSON ARE EXCEPTION SERVICE WITH A SMILE. THEY WORK HARD TO GET YOU INTO A VEHICLE. STEVE JOHNSON THE SALES MANAGER , DEONTRE MELTON, AND DIONTE ROBINSON ARE EXCEPTIONAL SALES STAFF MEMBERS. I RECOMMEND ASKING FOR ONE OF THEM IF YOU PLAN ON VISITING THE KIA AUTO PARK DEALERSHIP ANY TIME SOON!! THE SALES TEAM HAS A HOST OF PROFESSIONAL SALESMEN AND SALES WOMEN READY TO GET YOU DRIVING TODAY!!! More

If you can avoid coming here, please do. Whether it's service or sales, you'll get better someplace else. Unfortunately bought my last car here basically because I was too busy to leave to Whether it's service or sales, you'll get better someplace else. Unfortunately bought my last car here basically because I was too busy to leave town. Now I am paying the price. Faulty tire on brand new vehicle and cannot get the salesperson or sales manager to call me back after several days. They also don't follow with the Sam's Club Auto pricing. Will give you a million excuses of why that isn't "their" price. Deceptive advertising if you ask me. Before I formally switched for service they ripped my wiper off in the car wash and didn't tell me. I only found out when I went to turn the wipers on and was missing a blade!!! They did replace the blade but I had to spend time to go back. I really gave them every chance to change my mind and it is really unfortunate that they have taken a local dealership and made it so bad. Price what you want from them and then go someplace else to purchase. You'll thank me later. More

I purchased a new Outlander Sport from Jeff at Napleton. It was a great experience. The staff were extremely friendly and helpful. It started pouring down rain right when we were finished and they had a dri It was a great experience. The staff were extremely friendly and helpful. It started pouring down rain right when we were finished and they had a driver come pick us up from the other building so we didn’t have to go out in the rain. Our purchase went very smooth and effortless and we were in and out in no time! If you want a professional, friendly dealership that shows care and concern for your needs and wants, check out Napleton in Urbana! More

Very very very poor , I had an appointment at 1, didn’t get out till 3. Went and asked service manager if my car was done he said oh it’s been done. Then asked my name again and what color car. Came back a get out till 3. Went and asked service manager if my car was done he said oh it’s been done. Then asked my name again and what color car. Came back and said they was bringing it over now, the car they brought wasn’t even mine. Totally different color.asked me again what my color car was. Finally brought over, no paper work or nothing. I’ve bought many cars from there and really looking to not come back, thanks More

Have worked with Nicholas Rice, Service Adviser for several years. Easy to work with, professional, keeps me apprised of the work as it's being done. I can't speak highly enough about how awesome the S several years. Easy to work with, professional, keeps me apprised of the work as it's being done. I can't speak highly enough about how awesome the Service Department is and especially Nick's assistance and advice. Confident I'm in good hands when I take the vehicle there for service. More

I bought a brand new Genesis in December 2024. I had my first oil change due so I made an appointment to have it done instead of them coming to get my vehicle which is included in the Genesis serv I had my first oil change due so I made an appointment to have it done instead of them coming to get my vehicle which is included in the Genesis service. Showed up and they said a 2 hour wait. I waited a half hour for a shuttle person to be available to take me home. they finally texted me when it was done and I asked for the Concierge service guaranteed to bring it to me and they said they didn't have enough people to do that. love the car, and the shuttle person, but far from the service "guaranteed". More

Ally was very helpful with me when I was trying to buy a car. She was prepared and worked with the sales manager in trying to help me buy a vehicle. I didn't buy a vehicle but Ally was great to work with. car. She was prepared and worked with the sales manager in trying to help me buy a vehicle. I didn't buy a vehicle but Ally was great to work with. I apologized to Ally for my earlier disrespect to her when I tried to buy a vehicle in last year. She was very understanding. I hope I have the opportunity to buy a car from her in the future. She really did her best to get the car at the price I was comfortable with. Thank you More

What a wonderful experience from being to end! We started inquiring online about a few vehicles online, and received immediate responses. Bianca asked if we would like to set up a time for comi We started inquiring online about a few vehicles online, and received immediate responses. Bianca asked if we would like to set up a time for coming in to test drive. We were unable to schedule due to our family’s schedule, but I showed up first thing Thursday morning unscheduled and was greeted and taken to a very helpful salesperson, Colleen. She handled the rest of my purchase with ease and grace. The entire staff was a total class act. Thank you to everyone at Napletons. More

Had the best experience working with Nick Rice while getting our Toyota Corolla serviced this week. Had issues with the A/C and US-Port and Nick was very professional, competent and great at communicati getting our Toyota Corolla serviced this week. Had issues with the A/C and US-Port and Nick was very professional, competent and great at communicating the stages of the service and work required. He went above and beyond to accommodate and work with us. Couldn’t be more pleased! Highly recommend Nick Rice. Your car will be in the best hands! More