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Napleton's Auto Park of Urbana
Urbana, IL
2,507 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,507 reviews
June 14, 2024
Todd Ballard is my service guy. He always makes sure I know what is happening with my vehicle and OKs the price of the repairs beforehand. He always makes sure I know what is happening with my vehicle and OKs the price of the repairs beforehand. More
by Abetz
Employees Worked With
Helpful June 13, 2024
They were tremendous! ! They made my experience wonderful, and I left with my new 2024 RAV4. Thank you Napeltons ! ! They made my experience wonderful, and I left with my new 2024 RAV4. Thank you Napeltons ! More
by carolinewebb89
Employees Worked With
June 12, 2024
I had a wonderful experience purchasing my car from Napleton! Devon was very knowledgeable and made the process smooth from start to finish. I showed up with no appointment, and he treated me with kind Napleton! Devon was very knowledgeable and made the process smooth from start to finish. I showed up with no appointment, and he treated me with kindness and answered my questions thoroughly and honestly. He was awesome from test driving to signing! Everyone there will treat you like family and have you leaving feeling good about your decision. I would 100% recommend Napleton’s Auto Park of Urbana to anyone looking to buy a New/Used car! More
by victoria.music31
June 11, 2024
I've had 2 Toyotas. This dealership has always been top notch. Now that I bought another Toyota I took it in for the 5k maintenance. My service manager was Todd. He's a This dealership has always been top notch. Now that I bought another Toyota I took it in for the 5k maintenance. My service manager was Todd. He's awesome! Very helpful and answered any questions I had. In and out quickly. Had my pick up scheduled and next service scheduled for November. Again TOP NOTCH! More
by Cyn
Employees Worked With
June 08, 2024
Had a great buying experience with Leo, easy to work with and supported us through finding and finalizing deal and supported us through finding and finalizing deal More
by Happycamper
June 05, 2024
I've used this dealership multiple times for service and they are always courteous and professional. Very thorough and fix things right. they are always courteous and professional. Very thorough and fix things right. More
by gegoodwi
Employees Worked With
June 05, 2024
The service was excellent! Todd explained everything to me and I was very pleased with the result! Todd explained everything to me and I was very pleased with the result! More
by tarotkitty777
Employees Worked With
June 05, 2024
Easy to work with, kept me informed and answered all my questions. Highly recommended service. questions. Highly recommended service. More
by jill
Employees Worked With
June 04, 2024
I am impressed with the quality of the service I get for my Toyota RAV4. The staff is pleasant and helpful. my Toyota RAV4. The staff is pleasant and helpful. More
by nblanford
Employees Worked With
June 01, 2024
Matt Shanks is outstanding in his knowledge base about the Corolla Cross and provided great customer service! the Corolla Cross and provided great customer service! More
by Lilly710
Employees Worked With
