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Napleton's Auto Park of Urbana
Urbana, IL
2,493 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,493 reviews
February 18, 2023
Miles was extremely informative, knowledgeable, and approachable. We had several questions about the ID4, and he answered them all. He was friendly, not pushy, and also willing to spend the time needed approachable. We had several questions about the ID4, and he answered them all. He was friendly, not pushy, and also willing to spend the time needed to help us. Excellent experience. More
by Searching for ID4
Employees Worked With
Miles Salman
Helpful February 17, 2023
I got a recall for a part in my car, so I booked an appointment. I was seen day off, given a lot of accommodations, ranging from shuttles to and from the dealership to a place to wait. I wasn’t in a hu appointment. I was seen day off, given a lot of accommodations, ranging from shuttles to and from the dealership to a place to wait. I wasn’t in a hurry, so I left it overnight and it was ready to pick up the next morning. Nick Rice was the person that I was communicating with for almost all of the process and he was fantastic. More
by audballout83
Employees Worked With
Nick Rice
February 16, 2023
This was my first time at this dealership. I came for routine maintenance and was impress by how quick and efficient the whole process was. Todd and his team got me in and out and had overall I came for routine maintenance and was impress by how quick and efficient the whole process was. Todd and his team got me in and out and had overall great customer service. Will definitely be back in the future More
by nobo
Employees Worked With
Todd
February 15, 2023
Everyone at Napleton has been so kind and helpful, especially Todd. He’s been communicative every step of the way as i’ve been dealing with issues with two cars and working with him has made the exper especially Todd. He’s been communicative every step of the way as i’ve been dealing with issues with two cars and working with him has made the experience super smooth and simple! More
by kristinseg
Employees Worked With
todd
February 14, 2023
Todd Ballard was very helpful. He provided excellent customer service. Napleton Toyota has a great staff committed to customer satisfaction He provided excellent customer service. Napleton Toyota has a great staff committed to customer satisfaction More
by loriempson
Employees Worked With
Todd Ballard
