Napleton's Auto Park of Urbana - Service Center

Thanks again for the great service for my Camry. You guys are the best! Thanks Todd! Mike C. You guys are the best! Thanks Todd! Mike C. More

Horrible business! Bought a 12 volt battery last year and it went bad. Took it back and they said they needed a couple hours to charge it and test it. 4 days later I ha Bought a 12 volt battery last year and it went bad. Took it back and they said they needed a couple hours to charge it and test it. 4 days later I had to call and complain that I hadn’t heard from them. They called me back later that day and said the battery was bad and they would replace it but I had to bring the car in to get the replacement! I said I wasn’t going to have the car towed 50 miles to get the battery and that they didn’t need the car there to sell me the battery! Absolute garbage service!!! AVOID THESE CROOKS AT ALL COSTS! More

Todd Ballard is my service guy. He always makes sure I know what is happening with my vehicle and OKs the price of the repairs beforehand. He always makes sure I know what is happening with my vehicle and OKs the price of the repairs beforehand. More

I've had 2 Toyotas. This dealership has always been top notch. Now that I bought another Toyota I took it in for the 5k maintenance. My service manager was Todd. He's a This dealership has always been top notch. Now that I bought another Toyota I took it in for the 5k maintenance. My service manager was Todd. He's awesome! Very helpful and answered any questions I had. In and out quickly. Had my pick up scheduled and next service scheduled for November. Again TOP NOTCH! More

I've used this dealership multiple times for service and they are always courteous and professional. Very thorough and fix things right. they are always courteous and professional. Very thorough and fix things right. More

Easy to work with, kept me informed and answered all my questions. Highly recommended service. questions. Highly recommended service. More

The service was excellent! Todd explained everything to me and I was very pleased with the result! Todd explained everything to me and I was very pleased with the result! More

I am impressed with the quality of the service I get for my Toyota RAV4. The staff is pleasant and helpful. my Toyota RAV4. The staff is pleasant and helpful. More

Excellent service department. Todd was excellent. Very upfront about waiting times. Vehicle was done timely. Todd was excellent. Very upfront about waiting times. Vehicle was done timely. More

Todd gave outstanding customer service in the service department, via info, estimates, and time updates. department, via info, estimates, and time updates. More