Todd Ballard

Todd was very accommodating and so professional on his job,he explains everything so i could understand whats needs to be do e on my car job,he explains everything so i could understand whats needs to be do e on my car More

Helpful 0

Report | Print

Todd was very accommodating and very professional he explains everything so that i could understand whats need to be done on my car,thank you todd explains everything so that i could understand whats need to be done on my car,thank you todd More

Helpful 0

Report | Print

Another good experience with the Service Dept. My service advisor Todd was great and kept me informed while I waited for my vehicle. One hour wait for oil change and tire rotation is reasonable an My service advisor Todd was great and kept me informed while I waited for my vehicle. One hour wait for oil change and tire rotation is reasonable and as expected. Thanks! More

Helpful 0

Report | Print

The service was satisfactory and efficient. I was supplied with explanations and options. Todd was courteous and helpful. I was supplied with explanations and options. Todd was courteous and helpful. More

Helpful 0

Report | Print

Polite service is good and punctual. Let's you know if problems with your car. Let's you know if problems with your car. More

Helpful 0

Report | Print

Being put on hold wait time more than 10 minutes. This store regularly schedules appointments for repair service that they don’t have the parts for and routinely requires a reschedule This is an in This store regularly schedules appointments for repair service that they don’t have the parts for and routinely requires a reschedule This is an inconvenience to the customer who has scheduled time off work to bring the car in. It’s a lot of runaround and excuses. If it wasn’t for the recalls I would never go to this dealership. They are inept, incompetent and very disorganized! More

Helpful 0

Report | Print

Needed a last minute repair to my Land Cruise before a long trip and Napleton"s and Todd came thru. Outstanding service from an outstanding dealership. Thank you Todd and everyone else who made it happen. long trip and Napleton"s and Todd came thru. Outstanding service from an outstanding dealership. Thank you Todd and everyone else who made it happen. More

Helpful 0

Report | Print

Todd - service rep is excellent- always helpful and able to respond to needs (scheduling, shuttle service, etc.) to respond to needs (scheduling, shuttle service, etc.) More

Helpful 0

Report | Print

Want to thank my service advisor Todd for his explanation of all the services my vehicle was due for and what upcoming costs I could expect in the next few months. I appreciate the info. Great experience of all the services my vehicle was due for and what upcoming costs I could expect in the next few months. I appreciate the info. Great experience More

Helpful 0

Report | Print

Although I was only in into Napleton’s this time for routine maintenance, Todd did a great job of answering my questions & keeping me informed of my vehicles needs and the progress during the visit. routine maintenance, Todd did a great job of answering my questions & keeping me informed of my vehicles needs and the progress during the visit. More

Helpful 0

Report | Print