Napleton's Auto Park of Urbana - Service Center

The Service was great! The energy was great and I am pleased with the outcome. I will definitely recommend Charles! Thank you for your great service! pleased with the outcome. I will definitely recommend Charles! Thank you for your great service! More

Fantastic experience! Our salesperson (Charles) was patient, polite, knowledgeable and down to earth. Buying another care next May and we will head straight to Napletons for sure! patient, polite, knowledgeable and down to earth. Buying another care next May and we will head straight to Napletons for sure! More

Clean service department. Courteous staff Keep customer informed of service cost via email. Has good courtesy transportation for lengthy service work. Would highly recommend Napleton’s service department informed of service cost via email. Has good courtesy transportation for lengthy service work. Would highly recommend Napleton’s service department More

We have purchased several vehicles from this Toyota dealership location . What keeps us coming back , is the service after the sale . Bruce Andree always gives us personal attention . As an example dealership location . What keeps us coming back , is the service after the sale . Bruce Andree always gives us personal attention . As an example , with today’s appointment , I texted Bruce Sunday about a Tuesday appointment for service , new tires and a warranty frame inspection . He arranged it with Ron , and the service , again superb . Bruce has gone far beyond the sale for years for us . Thank you , Tom & Sonna Iorio More

Love youse guys After the winter my 10 yr old car had accumulated stuff--low tires, funny little squeaks, smeary wipers, and so on, so I took it in for a check. coo After the winter my 10 yr old car had accumulated stuff--low tires, funny little squeaks, smeary wipers, and so on, so I took it in for a check. cool. Squeaky clean premises, nice folks, work done right and when they said. what's not to like? More

Bruce Andree is good, accommodating and persuasive person. He have that positive vibes that clients are looking for. He is helpful too and he wants to know what the clients want. He s a good asset person. He have that positive vibes that clients are looking for. He is helpful too and he wants to know what the clients want. He s a good asset in your company. More

Service not on time and inconvenient This is the second time I have had a bad experience at this service center. I booked a service appointment for 10 am online and dropped my car off bef This is the second time I have had a bad experience at this service center. I booked a service appointment for 10 am online and dropped my car off before 9:45 am. By 2:30 pm I still hadn't gotten a call about my car which was only in for it's routine tire rotation and multi-point inspection. So I call the service department and get transferred to the service advisor "Steven" who is apparently in charge of my appointment and is not available at his phone. Leave a voice mail. Over an hour later no call back or news, so I call once again and am now transferred to Mr Steven who tells me that "for some reason" the promise time on my car was 3 pm even though my appointment was at 10 am, and even though it is 3 pm now, they have been ready and so my car is just about to go in to the shop and can only be ready by 4-4:15 pm. No other explanation, no apology, nothing. So apparently this service center believes that appointments are a joke and it's ok to get to a car 5 hours after it's scheduled appointment because "they were busy". More