Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton’s Kia of Elmhurst
Elmhurst, IL
1,080 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,080 Reviews of Napleton’s Kia of Elmhurst
October 03, 2016
Intimidation, lies, false promises, time wasted, never again My husband and I spent almost 4 hours being messed around on price and apr. First we were told that the sticker price on the car we wanted was not act My husband and I spent almost 4 hours being messed around on price and apr. First we were told that the sticker price on the car we wanted was not actually the price, but depended on us qualifying for all sorts of programs, like prior military service, to qualify. At the end of the day the apr we were offered was cut from 14% to 4%, but not until after we were verbally attached by the "finance manager." We left at that point and were chased down by the sales guy in what I could only describe as a good cop/bad cop routine. If you are prepared to be made to sit for hours, degraded and lied to, and hassled half to death, then Napleton Elmhurst is your place. We will never go back to this circus establishment again. By the way, the sales person told us we'd have free car washes and other benefits included with our contract and that was a lie. Worst experience EVER!!! More
by Dana89
Employees Worked With
Vasko
September 30, 2016
BEST CARS EVER! Hi, my name is Aleksander Kosmajac. I bought a brand NEW Kia car from Ed Napleton's Kia of Elmhurst and the prices and quality of the cars were amazin Hi, my name is Aleksander Kosmajac. I bought a brand NEW Kia car from Ed Napleton's Kia of Elmhurst and the prices and quality of the cars were amazing! All of the employees were VERY polite and did not take long to receive my car. Moe Abdalla helped me pick out a great quality car and gave me great prices for it ! I reccommened this dealership and I would rate it a 10/10 ! Thank you for the great service ! - Aleksandar Kosmajac More
by akosmajac1
Employees Worked With
Moe (Mohamed) Abdalla
September 30, 2016
Simply the Best dealership This dealership is different than the others AT napleton Kia they treat you like family they Make sure your happy i love My new 2017 Kia sportage delt This dealership is different than the others AT napleton Kia they treat you like family they Make sure your happy i love My new 2017 Kia sportage delt With ferris and he was so easy to work With thank you guys More
by Taher96
Employees Worked With
Ferris syriani
September 30, 2016
Employee doubt with I came in to buy a car and Ferris syriani helped me find the best car that suits me I'm very happy with what he offered me and I'm very satisfied than I came in to buy a car and Ferris syriani helped me find the best car that suits me I'm very happy with what he offered me and I'm very satisfied thank you very much I will defently recommend anyone to ask for Ferris he knows exactly what he's talking about. More
by Joe elli
Employees Worked With
Ferris syriani
September 30, 2016
Hassle free experience!! This is the best dealership I have been to for customer service! My salesman Moe was so polite. He helped me with every question, problem, or concern This is the best dealership I have been to for customer service! My salesman Moe was so polite. He helped me with every question, problem, or concern I had with my car. Not only do I recommend Kia Elmhurst but also want to thank them so much for the wonderful hassle free experience!!! More
by Dianna s
Employees Worked With
Moe Abdalla
September 29, 2016
Happy! Went in just to look at the Kia Soul because I saw that car in my neighbor's driveway and it drew my attention. I got greeted, explained, and a test d Went in just to look at the Kia Soul because I saw that car in my neighbor's driveway and it drew my attention. I got greeted, explained, and a test drive by a guy named Pawel. I was very well helped and left with the Soul happily. Definitely ask for Pawel. More
by SteveB
Employees Worked With
Pawel Kaszuba
September 17, 2016
New Car Had a great experience working with Vince & Rick. I originally went in for a Kia Sportage and had the opportunity to test drive the sportage and the s Had a great experience working with Vince & Rick. I originally went in for a Kia Sportage and had the opportunity to test drive the sportage and the soul. Ended up leasing a soul which we're happy with More
by Ashley Cruz
Employees Worked With
Rick
September 14, 2016
Going the extra mile Vince worked very hard on my behalf to get me my price. Not an easy position to be in but he didn't take no for an answer. Vince worked very hard on my behalf to get me my price. Not an easy position to be in but he didn't take no for an answer. More
by Audi Guy
Employees Worked With
Vince Balchia. Bob in finance
September 08, 2016
Great place to buy car or truck. My family and I been buying cars or trucks from your dealership for years and it's a warm feeling dealing with Vince Balachia he always taking that e My family and I been buying cars or trucks from your dealership for years and it's a warm feeling dealing with Vince Balachia he always taking that extra step get the us that fair price. More
by Smile
Employees Worked With
Vince Balachia
September 03, 2016
Phenomenal experience Perfect on every level, no complaints no issues and most importantly NO LIES. Jeremy was great. Customer service was private and very respectful. Than Perfect on every level, no complaints no issues and most importantly NO LIES. Jeremy was great. Customer service was private and very respectful. Thanks Ed Napleton More
by DG7414
Employees Worked With
Jeremy
