Napleton’s Kia of Elmhurst

Doesn't honor its own online prices I went on Ed Napleton's website today and found a 2015 Kia Soul Base with an MSRP of $2,714. I called the dealer to inquire about the listing, and the I went on Ed Napleton's website today and found a 2015 Kia Soul Base with an MSRP of $2,714. I called the dealer to inquire about the listing, and the saleswoman said she had to check with her manager and would call me back in a few minutes. More than an hour later, she called back and told me that the dealer would not honor the price on the website (because the real price was more than $20,000) but that, if I came into the dealership, they could work out a deal for me. I understand mistakes happen, but companies should have a bit more integrity and honor the prices they advertise. I would have been happy if the saleswoman called back with even a reasonable price, but she left me with a vague invitation to come in and negotiate instead of standing by the advertisement. I learned my lesson: Don't trust their online prices. And, in my opinion, why trust a company that won't stand by their advertisements? They should have a little more respect for their customers, and companies that don't respect customers don't deserve my money. More

incompetent thieves Do not buy a car from Ed Napleton, Kia/Acura of Elmhurst.  They are incompetent thieves and don't care about your satisfaction after the purchase.   Do not buy a car from Ed Napleton, Kia/Acura of Elmhurst.  They are incompetent thieves and don't care about your satisfaction after the purchase.   A service guy stole from my mother's car.   I paid to have my windshield wipers replaced  , waited for this to happen, drove away and they were not replaced.  Had to bring my car back one week later for what should have been done when I paid for them. My Bluetooth is not working on my new Kia. Three attempts were made to fix it and it still does not work.   My windshield/return oil-change sticker is always accurate but my mother's, who does not speak English, always has her return 2,000 miles early. My brother replaced the air filter himself prior to bringing in his new Kia for an oil change and was lied to when told it was filthy and needed to be replaced. One week after the purchase, my steering alignment was off and was told that it's because not all streets are completely flat.  After insisting on speaking to a manager, an adjustment was made, confirming the alignment was off. After reporting the above (and other incidents), the general manager told me that I will not be compensated because I am only one unhappy customer of thousands happy customers. More

Wouldn't let me speak--because I'm a woman????? First, when I said what I was told didn't make sense, I was offered to speak to the manager. He seemed very bothered by having to talk to me, told me First, when I said what I was told didn't make sense, I was offered to speak to the manager. He seemed very bothered by having to talk to me, told me he didn't say what I was told, then contradicted his own statements. He was bordering on yelling, I asked why, then he claimed there were loud people on the showroom floor that he was trying to talk over. After he made some comment like "apparently you know everything" when I tried to explain car buying procedures under a Chapter 13 Bankruptcy,I said "apparently you don't want to do business with me" and then he said "Ma'am, please take your business elsewhere." I was dumbfounded at being treated this way so I called back to the original person I spoke with. I was connected with someone else in Internet sales, who told me they could not do anything until bankruptcy was discharged. That's when for the first time, I said "that is bullsh**" First time I used any cusswords. Then she connected me to Dan, who was still telling me that they wouldn't do anything because the bankruptcy had to be discharged, (not true) and no dealer anywhere would be able to sell me a car. When I tried to explain, (2x I asked if he would let me speak) he said I've already told you no dealer would sell you a car and there was nothing else to say. Now, I already worked out a deal with another dealer, but the car was sold before I had the Trustee approval. I am currently in contact with 3 other dealers who AMAZINGLY want to work with me. In my discussions with dealers, I have also been AMAZINGLY told that they have dealt with people in Chapter 13 situations. I am not sure if they thought I was stupid, or because I'm a woman, or that they think credit challenged people are the dirt of the earth, but I have never been treated so poorly in my 60 years. One thing they do excel at is covering for each other. Addendum on 7/25/14 I just purchased a vehicle from a dealer. Within 48 hrs of agreeing on a purchase price, financing, etc. I received the approval of the Chapter 13 Trustee. I am now happily driving my "new" (pre-owned) 2012 Kia Soul +. Sorry you thought I wasn't worthy. More

My wife called about two KIA sx and talked to Hector. she told Hector I would be driving in to look at these cars, At around 11:30 pm the next day he text her to see if we were still coming. I think that is told Hector I would be driving in to look at these cars, At around 11:30 pm the next day he text her to see if we were still coming. I think that is very unprofessional to text a customer at all, it is also stupid to do it at 11:30 at night some of us work in the morning. We still Drove to the KIA dealer in elmhurst to look at two KIA sx thinking we would just deal with another person, as Hector was going to be off that day. my brother and myself had to walk around for 30 minutes to finally get someone to ask if we needed help (oscar) but wow it sure seemed like it was a pain in his xxx that he had to get up off his computer to show us the cars. We test drove and got back the car was fairly priced but there were some dents and dings as it was used but it also had a minor collision on the carfax I wanted them to work the price alittle because I would have liked to replace some of the plastic. Then Hector showed up out of the blue on his day off. They would not budge on the price and were extremly rude to us when we were trying to make a deal. Hector was the worst car dealer I have ever delt with just a joke would never waste my time going there again. Think twice before trying to deal with these people More